I ordered a large nativity set early January. By end of January, I emailed them to inquire about my order. They told me to use the tracking info in the confirmation email. I checked tracking and it stated it was delivered. After filing a complaint with USPS, they said they delivered a small 6oz box associated with the tracking number. The box would have needed to be big enough of a box to accommodate pieces up to 18.8" tall. There would have been 24 pieces. The 17-piece set itself was noted to be 23lbs. So likely up to 30 lbs with the other pieces.
I then remembered I got a small box of socks that I could not figure out where they came from. I hadn't ordered any. Then I went back to store's Facebook page and started scrolling comments. Another lady also got a box of socks.
I'm filing a report with the USPS and with my bank. After researching further, this is not the first complaint filed against this company.
This company has shut down their webpage.
Country of complaint: United States
Address: China is all i know
Desired outcome: I want my money back and would like to see this Facebook page shut down.