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Open Road Acura of Wayne Complaints & Reviews

Open Road Acura of Wayne / Terrible service!


I dealt with the service department of Acura of Wayne and their service was an absolute joke. The department lacked credibility and product knowledge in almost every facet of the auto service industry. This dealer needs to re-train both their technicians and their customer service reps in quality of service and in the accuracy of the info they yield to their customers. Worse of all, their Service Manager Steve is an expert at ignoring messages regarding his incompetent staff. I had an TL on lease from Springfield Acura, but I regularly had my car serviced at Open Road due to my employment...

Open Road Acura of Wayne / I have never dealt with such an unprofessional dealership!


I am writing this letter to express my dissatisfaction with my experience with my purchase of my Acura. I purchased a 2005 Acura TL on Monday December 4, 2006. I went to Open Road Acura of Wayne, 1425 Route 23 South Wayne, NJ 07470 on Saturday, December 2, 2006 to test drive a vehicle. I was greeted by my salesman Peter C. Peter had showed me two TL’s, one with Navigation and one without, he seemed unknowledgeable about the products that he was selling. I should have gone with my initial instinct and left that dealership. As me and my wife made the decision to purchase the vehicle, the...