I ordered a set of shocks for my suburban on a Wed, the money for all 4 shocks was taken from my account that day. 2 of the 4 shocks one front and one rear shipped from different locations and arrived on Weds, and Thursday of the following week. When I called on Weds to ask about when the others would ship I was given no information but told I should have my parts in 4-7 business days. Today is Friday 7 business days later, no shipping confirmation, no shocks so I called. The person on the other end just sounded put out that I called said well I can tell they should be there soon. He was rude and completely unhelpful. Stay away from this company they are terrible. I purchase online all the time and have not had such a bad experience in a long time.
I was in the market for a Undercover Tonneau cover for my truck. I search the web and found a fair price on Truck Addons, I was chatting live with a sales person who told me that if I called my order in they could sell the cover for $658 shipped no tax. Well you know the old saying try to save a buck or two and something always goes wrong. Well the cover arrived via Estes freight. The box looked to be in very good condition from the out side no major damage, so I signed for it. I was in the process of installing it and found out that one of the rear corners was broken into three pieces. I called Truck Addons right away. After about an hour of waiting on the phone and getting the run around I was told because I signed for package, that claims with Estes would only pay 1/3 of the value. That I would have to wait as long as 30 days to resolve the issue and the only way I could get a replacement right away was to purchase a second one at full price. They told me that is was my fault for not being able to see inside a sealed package. That eventhough from the outside the package appeared to be fine, I should have told the driver to wait while I unpacked the cover on the side of the road and examined it. They went on to tell me that they always tell customers to do this. I purchased mine from Michelle and she never NEVER mentioned anything about unpacking the item and checking for damage.
Well I contacted my credit card company and put a dispute on the charge. I then called David Lyons at UNDERCOVER who told me that if I sent pictures and explained everything in an email that he was pretty sure he could help me out with a replacement. The next day I was contacted by UNDERCOVER and told that it was obvious that the damage that happend was internal ( in the package) and that I would have had no way other then opening the package upon delivery to see the damage.
STAY AWAY FROM TRUCK ADDONS>>>>>>>>>>>>>>>
>>>>>>>>>PURCHASE UNDERCOVER DIRECT<<<<<<<<<<<<
Slow shipping i order a lot of parts on the Internet and this company is the slowest. Don't believe it check out there tracking page. It takes ten days before you can track your order and then they say up to three days to respond to your request. Do not order from this company. Heed this warning or be doomed to your own agony of waiting and waiting for your order. I called at least a dozen times and no body seemed to know what the heck was going on with the shipment. Some guy kept answering the phone saying the staff was out to lunch. Yea out to lunch permanently.