MBT Shoes reviews and complaints
mbt rocker bottom shoes
Bought 6 pairs of MBT rocker bottom sandals. Never wore 4 of them. All have crumbled. The "filler" in the soles has crumbled out, leaving giant hole, and collapsed sole. These shoes are unwearable. And they were quite expensive. Contacted company and all it offered, because the shoes were more than 1 year old, was for me to BUY MORE shoes and get a small discount. MBT shoes of inferior quality, certainly not worth the high price. Based on the warranty, MBT shoes apparently are made to last only up to 1 year.
Country of complaint: United States
Refund never received
I purchased 2 pairs of shoes off the Amazon site and there was no mention that it was in China. Once the order was put through I contacted them via email because the products were not what I had chosen. A customer service manager, YUAMY, responded that they will investigate to make sure the correct products would be delivered. This all happen the same day as the purchase. The shoes took over a month to be recieved and were not the ones ordered. According to their return policy, I contacted them with pictures of the shoes purchased and the shoes shipped. I followed the return policy (that I had printed) and shipped them back. The policy states that if the error was the company's a FULL REFUND along with the shipping will be reinsured. The company received the shoes on Feb 2, 2016. I advised them of the total amount for the shoes and the shipping that should be refunded. As of Feb 16, I still had not received the refund on my credit card. So I contacted them again a few weeks later and YUAMY stated it will take a bit of time because of the processes of their banks. Once again I contacted them the beginning of April with some aggression and to this day I still have not received the refund. Total refund for shoes and shipping is $473.18CA. If you require pictures of the shoes and shipping label just let me know.
I would think MBT should be concerned with this practice. I would appreciate any ideas on how to get my refund...thx
Country of complaint: Canada
Address: Fujian China
Delivery status
I submitted an order for MBT shoes sini lux white with order Number [protected] on 23rd September 2014 and paid by my debit card. I got information that it will delivered within 3 to 10 working days. But till today I couldn't get it . I send So many messages but not got any reply back. Please arrange to deliver it as early as possible. Waiting to hear from you.
with many thanks
Satheesh Ramakrishnakurup
Company Business Name: gogreenplumbing.co.uk
Country of complaint: United Kingdom
Address: 07 Chepstow Close, Castle park, CF48 1JG, Merthyr Tydfil, Wales, Mid Glamorgan
Phone: 01685721257 Mobile 07963783486
The complaint has been investigated and resolved to the customer’s satisfaction.
i purchased some shoes from a website disguised as MBT shoes. They sell knock offs. I was told by my bank that unless they use the word authentic they can say whatever they want - steal logos - use pictures, advertising, anything goes. How in the name of god can that be legal ? We need to change the laws in this country
attention!
I bought a pair of MBT from brand ayakabıyı www.outletsell.com/.
But made in imitation. Please be careful not genuine. not comfortable.
Bye
Never received Shoes I paid for!
I ordered a pair of MBT Shoes (Womens Sport Two Black) for $125.00. On Feb 24, 2010
I have never received the shoes. I have emailed back and forth to this company several times and they contunie to tell me they are investigating
my order. They have told me that the shoes shipped and then stopped mid way and I need to be patient. They also promised 2 weeks ago if they can not locate
my shoes then they will resend the order. I have heard nothing else and am very upset about this. Attached is the conversations I have hasd with the company thats handling or not handling my complaint to date.
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From: Tout, Kathleen R.
Sent: Monday, March 22, 2010 8:26 AM
To: '[protected]@gmail.com'
Subject: RE: Problem
Cathrine,
I HAVE NEVER RECEIVED MY $125.00 SHOES! I want my money back asap, or I will get a Lawyer to get my money back. There are no shoes and I have paid for them back in Feb 24th 2010!
Respond ASAP, I need to know who to contaxct about this on going issue that you keep promising.
This wasa your last message. Remember
I have moved now to 7380 Capri Way #2
Maineville, Ohio 45039
I need to know about this as I will not loose $125 and you have not sent anything in the past 5 days concerning my shoe order. I have been patient and nothing has happened. You promised to resent my order and thats not happened.
I willlo also contact thwe Better Business Bureau.
Hi again,
sorry for delayed reply.
we need time to inverstigate the matter, please don't worry.
if possible, we will resend your order.
thank u for your understanding.
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From: Tout, Kathleen R.
Sent: Monday, March 15, 2010 8:29 AM
To: 'fa lee'
Subject: RE: Problem
Catherine,
Thank for your reply, I need to know when my order is being sent out and how its being sent. UPS. FEDEX?
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From: fa lee [mailto:[protected]@gmail.com]
Sent: Friday, March 12, 2010 9:57 PM
To: Tout, Kathleen R.
Subject: Re: Problem
Hi again,
sorry for delayed reply.
we need time to inverstigate the matter, please don't worry.
if possible, we will resend your order.
thank u for your understanding.
Best regards,
Catherine
2010/3/13 Tout, Kathleen R.
Since receiving your email I have sent 2 emails to youlikeshoes.com to ask how this was shipped as they never sent an infomation on how the shoes were shipped. I have no idea how they were sent out but I am really getting concerned and need this resovled.
I will get an Attorney to follow up if I hear nothing back or if I do not receive these shoes which were paid for on Feb 24th 2010.
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From: fa lee [mailto:[protected]@gmail.com]
Sent: Wednesday, March 10, 2010 8:26 PM
To: Tout, Kathleen R.
Subject: Re: Problem
Dear friend,
Thank u for your order on our website.
well, I just check for you and find that we have sent your order, but it was stopped during the transport.for some reasons, we will investigate and solve the problem for you as soon as possible.thank u for your understanding.
Best regards,
Catherine
2010/3/11 Tout, Kathleen R.
I order a pair of MBT Womens Sport Two Black Shoes on Feb 24th 2010 for $125.00 thorugh paypal
With Free shipping and to date I have not received the shoes.
What should I do?
Thanks [protected]@belcan.com
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Company Business Name: www.youlikeshoes.com
Country of complaint: United States
Address: 4912 Regency Court , West Chester, Ohio
Phone: 513-617-1037
I'm having a similar problem with www.topsmbt.com. I did not do enough research before buying these and saw them for such a good deal that I went ahead with the sale. After reading about these fraud websites later that same day I emailed topsmbt.com (the only way to contact them of course, no 1-800 number, no live chat, etc). I've been in contact with them for over a week and I am getting no where. I told them to cancel and refund, yet they shipped days later anyways, and now they have ceased communication. Today I went back to their website and it has changed from a week ago when I purchased. They actually admit, now, to not being authentic MBT shoes. Isn't that just great. So I guess I'll see what arrives...if it ever arrives. I know I'm not getting a refund though, that's for certain, and I don't think a lawyer will be able to help you. Sadly, the research I've done on these fraud websites say many of them are in China and therefore are basically untouchable as far as our consumer laws go. I read your correspondence with the company you posted and it's frighteningly similar to my correspondence. Good luck to you, but I think we've been tricked.
real or fake
I ordered a pair of MBT sport white shoes from edonly.com They sent an older version of the shoes. I wore the shoes a few days before I notice that they were the wrong shoes (not the same as the ones I was suppose to get). I contacted edonly.com and let them know. They asked me to send pictures to prove that the shoes were the wrong ones.
In the mean time I went to the mall, because the shoes seemed super flexible on the bottom and I thought it was suppose to be ridged. At the mall I was told that the shoes are not suppose to bend like that... most likely flawed or fakes. I was also told that the wedge under the heel was also very hard... not soft with give (like walking on sand) like MBT's are suppose to be.
When I sent edonly.com the picture, I also told them what I was told at the mall. Their response was that their shoes were of the best quality... but they did not offer to get me the shoes I ordered in the first place... which makes me think that maybe there is something wrong with the shoes. How do I really know if I have quality MBT sport white shoes. How do I get edonly.com to send my the pair I ordered (if they are not fakes)?
Thank you,
Nod
[protected]@gmail.com
Company Business Name: edonly.com
Country of complaint: China
Website: edonly.com
I ordered two pair of MBT sneakers from the MBT Shoe Store web site, a pair for my hisband and a pair for me. The arrived in a week as promised. My husband has been pleased with his shoes but mine have never fit. I have had repeated email communication with the store and they refuse to acknowledge that the shoes should be advertised as running 1/2 size small to US customers. I have since discovered that this particular style (Chappa) runs 1/2 to 1 size small in US womens style & a larger size is recommended in all US stores. I am now stuck with a pair of shoes which do not fit me that I have paid over $100 in US currency for. I am extremely ticked off with this company and their customer service rep "Nora" who can go take a giant leap off a short pier!
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Does somebody know abt Antishoes-uk.com? The mbt's are very low price. This must most likely also be China?
I purchased a pair of MBT's from Edonly for $100 and that included free postage. I should have known better as I have never seen MBT's discounted.
I was surprised to find that the shoes were delivered from China (I had assumed USA). The shoes were of poor quality and nothing like the quality of MBT's which I am used to. I contacted the firm to arrange return and duly paid the $30 as per their terms and conditions and then paid £25 to return the shoes to China.
Then I discovered import duty of $33 was due, for Edonly to pay this they wanted a further $10. I refused to pay this and asked for my $30 for the postage to be credited back to my credit card. This can only be processed if I pay them $10 which I again refused. Why couldn't they refund me $20 instead to which no response.
An expensive lesson, if it seems too good to be true - it generally is
Thank you all for your input. I checked out a couple of the "discount" sites and something about them seemed very wrong - like English was the writer's second language, for one! And those prices really are too good to be true. I thought I'd check them out here and I wasn't really surprised, although I'm disappointed that they are "featured" sellers on a Google search. Apparently Google doesn't investigate their advertisers. :( Fortunately I found Footwear etc., an online retailer that sells REAL MBT shoes and they're currently having a great sale on their discontinued lines (less than half price). Thanks again, everyone, for your helpful comments.
I feel your pain. Discountmbt stay away from that site! Bad knock offs. The shoes didn't even fit my foot. I couldn't tighten enough to get a decent fit. I am going to tell every one I know so we'll all feel less pain!
I have now been waiting 2 months for a refund from edonly. I figured out they were not going to be authentic MBT's as soon as I had ordered and wanted to cancel. I even sent in a ten dollar cancellation fee! I have learned a lesson from this to really research purchases.. I am not sure if I will ever get the $200.00back..
I just received MBT's from edonly - arrived within three weeks - tracked their journey and was quite impressed until they arrived yesterday. I have two pairs of authentic MBT's and love them - great for work as I am on my feet most of the day. These were very shoddily made and the soft cushion is quite hard. It would not be worth the hastle to send them back. Just learned great lesson - more research first - you get what you pay for!
I also did not do enough research before buying mine from MBTMall.com. They were total knock-offs that were mis-stitched and started cracking in the sides after less than 10 hours of indoor usage. They would not refund my $ and wanted me to pay $60 to return the shoes to them. Therefore, I contacted my credit card company, reported the MBT Mall as a fraud and got them to reverse the charges. The MBT Mall people contacted me requesting that I cancel my charge reversal. Hello? Why would I do that when you just scammed me. So, as it stands, I believe that they would not win even if they contested my charge reversal. I also reported them to the official MBT people, which I recommend doing.
Fakes?
Having searched the web, I found www.antishoes-uk.com/ offering MBT Shoes for as little as 87 USD, including shipping(to Germany).
Unsuspecting I ordered, payed using Paypal.
When I got the confirmation of Paypal it showed Chinese letters and a different Dealername.
I got worried, checked the homepage well- it didn´t show any adress of the shop, no contact phone or any other information.
Immediately I wrote to Paypal to cancel my payment, which luckily worked out.
Sie haben eine Zahlung über 61, 77 EUR an 周 燕è
Es kann einige Minuten dauern, bis die Transaktion in Ihrem Konto angezeigt wird.
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Sie haben keine Mitteilung eingegeben.
Beschreibung Stückpreis Anzahl Betrag
ERKEYIZHITRADING CO.LTD
Artikel# Store Receipt 61, 77 EUR 61, 77 EUR
Country of complaint: Germany
Website: antishoes-uk.com
The complaint has been investigated and resolved to the customer’s satisfaction.
fake shoes
I ordered some mbt shoes from a site called multi brand store, the next day I could not find the site. I just received the shoes in great time, 6 business days and I did not realize they were coming from china. I would not ordered them if this were the case. I checked my other pair of mbts and something seems off about the new ones they don't seem like they have the same shape .Like how normal mbts are very round almost difficult to balance in them.I just hope that the price I thought I was paying for them comes off the credit card.Because the ems shipping form they came with says 390.00 I don't know if that is dollars or chinese money.
Company Business Name: xingren co .ltd
Country of complaint: China
The complaint has been investigated and resolved to the customer’s satisfaction.
Scienceteachey:
Thank you for your advice. I just received 2 pairs of fake MBT from http://www.mbttoday.com. Unfortunately, in Hong Kong, the credit card centre is difficult to get the refund for me. But my bank suggest me to file a letter to them. I do not have much expectation to get back the money but hope others do not have the same bad shopping experience with me. Your advice is helpful. I regret that I did not do enough research before buying MBT from the Internet.
I'm having a similar problem with www.topsmbt.com. I did not do enough research before buying these and saw them for such a good deal that I went ahead with the sale. After reading about these fraud websites later that same day I emailed topsmbt.com (the only way to contact them of course, no 1-800 number, no live chat, etc). I've been in contact with them for over a week and I am getting nowhere. I told them to cancel and refund, yet they shipped days later anyways, and now they have ceased communication. Today I went back to their website and it has changed from a week ago when I purchased. They actually admit, now, to not being authentic MBT shoes. Isn't that just great. So I guess I'll see what arrives from China...if it ever arrives (some people on other complaints aren't even receiving any shoes at all!). I know I'm not getting a refund though, that's for certain. I've called my credit card and told them of the situation and the are sending me a dispute/investigation form. I recommend you do the same. I also had them change my account number because these fraud websites will use your information for identity theft, or just to charge you again in the case that your credit card deems them fraudulent and recoups the money.
Good luck to you.