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This company is the absolute WORST I have ever dealt with. I received an email for a 75% off sale and decided to check it out. Surprisingly I found these shoes among the ones that the 75% off could be applied to and ordered them immediately for fear of missing out on a great deal...what a joke! I placed the order on Monday night and did not see that they only offered UPS ground shipping and I needed the shoes by Saturday for a big event I have to go to. Normally not a big deal with a reputable, honest, customer-friendly company but I now realize that is not what I was dealing with. I contacted... / Unresponsive, mistreats customers!


I placed an order with Lovemyshoes in January 2007. After one of the pairs did not fit, I emailed the company about an exchange. No response. Actually, no response to phone calls (VM box always full), emails or fax for two months. It took filing a complaint with the BBB of New York to get any response at all. I returned my shoes and asked for a refund. After months of working with the BBB, they've given me a store credit. No way. Not after plainly dismissing me as a customer. Apparently, they've also recently changed their return policy to exclude refunds. But I am still fighting... / Terrible refund policy (none) and Poor customer service!


Watch out for this company-! One of many online companies which sell shoes at supposed discount prices. However there are BETTER companies which will sell the same shoes at lower prices and also they have a reasonable return policy, and decent customer service. will not refund or exchange or credit on shoes purchased from them. When the wrong shoe sze arrived (& it doesn't fit right, so another size won't work), I called them to get a return & at first they said they would exchange the shoe for a different size but before I got off the line they... / Never received my refund for the incorrect shoes!


I ordered four children's shoes on 3/29/07. I quickly received my order, but as I opened the shoes two were incorrect. One was the right shoe but wrong size. The other was completely wrong (women's size 9 shoe). I called the company and they sent me a UPS postage paid return label. I sent the shoes back but have never received my refund for the incorrect shoes. I have called the company about five times and keep getting told to be patient and that I will get my refund. DO NOT PURCHASE FROM THIS COMPANY. THEY ARE A SCAM! / Horrible company!

Su is horrible company! Would never buy from again! Sales reps in India... difficult communicating. It has taken over 5 days for them to send me the label I supposedly "need" to return an item. Gave me a HORRIBLE time as to why I am returning shoes. They didn't fit - end of story. Got kind of nasty with me. Could not tell me how much it costs to return items. "Live" chat is a joke; no one responds. Half of the time when you call, no one answers. No one answers emails. Sure hope I am not out $65!! / Scams - order never sent!


I placed an order on March 18th and never received it. I sent several emails to no avail. I finally got hold of a customer service rep about 10 days ago and after being on live chat for over 50 minutes, I was given the run around as to why my order wasn't sent. Another service rep called to say that the order would go out and gave me a tracking number so that I could keep tabs on the order. Here it is April 5th and I called UPS with my tracking number only to find out that the order was never given to them. Strangely they billed my pay pal account the same day that I placed my order, but now when I go into the website to check on my order, it says order not found. Beware!