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Designer Brand Outlet Complaints & Reviews

Designer Brand Outlet - New York / Almost impossible refund


It was impossible to get a refund from this company. First, I ordered a Chloe dress but the size did not fit me. The company advised me to return the dress and I would be refunded upon receipt of the dress in their China returns processing center. They however advised me to order the right size simultaneously and I did. In short, my credit card was charged twice. After I ordered the second dress, I received a notice that it was backordered. I cancelled my second order because the dress would not be delivered for the occasion I ordered it. For the cancelled order, they gave me a refund in good...

Designer Brand Outlet / Item not received

Ordered 3 dresses, received 2 and was charged for 3. No explanation why 3rd dress did not arrive. Emailed customer service everyday for a week, no reply. Now website is no where to be found. From reading other complaints, I guess we are all out of luck trying to get refunded. Unfortunately the site had beautiful dresses, just horrible customer service and business standards. If this site is up and running again, I would stay FAR AWAY.

Designer Brand Outlet / Complete Fraud


I am absolutely furious with this company. I ordered 5 dresses from Designer Brand Outlet in July 2007. I recived FOUR fter two weeks! I was very disappointed with the quality of the dresses. THEY WERE ALL FAKE! NOT GENUINE CHLOE or BCBG! I buy genuine Chloe Valerntino, DVF and other designers. Bought these dresses as I could not believe the price and wanted to see what they were like. One dress was wrong size. So I returned that one and contacted the office by email and ramng numerous times to tell them that I had ONLY recived 4 out of 5 dresses and one was sent back. I asked for refund...

Designer Brand Outlet - New South Wales, Mascot / Fraud Scam Website


As with all the other complaints on this site and others about this online shop, it seems they don't exist. I have paid for a dress which was meant to be sent weeks ago, I can't get in touch with them by email, skype or phone, I've contacted the shippers, in my case DHL and they say they have been notified of a parcel but that was over a week ago and they haven't asked to pick it up yet. They have taken the money from my account and, although I have cancelled my card and asked my bank to look into it, I don't think I get it back. I shop alot on Ebay and other internet...

Designer Brand Outlet - England, Greater London, London / Fraud and scam


Ordered £300 worth of clothing, received an email saying the items had been shipped and was sent a bogus TNT tracking number and was told it would take 2-3 days to be live on their system (the same time it takes funds to clear). As the tracking link was for TNT China (when the products were being shipped from Australia) I was suspicious. Called TNT, the tracking number and company don't exist. Word of advice, if you buy online use your credit card because at least the transaction can be blocked and you can get your money back. I'm furious with Google for continuing to allow these people to advertise. Please complain to google adwords just to get their ad removed. Thank you.

Designer Brand Outlet / Non delivery


I have placed an order one month ago. The charge of my credit card was done in the next couple of minutes after the order has taken place. I have emailed them four times because nothing was dispatched to the address given but as you can imagine there was no response. I will file a payment dispute against them through my bank. Hopefully the amount of the purchase will be refunded. I will revert to this issue if I manage to come in contact with these ********.

Designer Brand Outlet / Designer Clothes


Hi, I ordered a dress in Nov'07 just in time for my Christmas Party. I sent few emails to DBO bur didn't receive any answer. My X'Mas party went pass and New Year and Valentine came and still not heard anything from this people. This business has no business address, and they are using Skype. I lodge a complaint with Google site so they can warn others but nothing appeared in search engine about my complaints. If you search on "whois" you will find who own this business. Due to privacy reason, I don't think I can mention the name of the person. When I got back from my...

Designer Brand Outlet / I cannot believe this company!

I ordered a dress from this website 2 weeks ago... I have not received a receipt, a tracking order, nothing and judging from the comments other people have left I will neither receive the dress I ordered. I have emailed them every day since and called 4 times but have had no luck whatsoever. The website looks so official and reassuring to a nervous internet buyer like myself and I am so so disappointed and annoyed with myself that I have been scammed by these terrible people! It will make me think twice before buying anything online again. I cant believe it! Is there anything anyone can suggest to do about this terrible, terrible scam? Surely this cannot keep happening to people??!!!

Designer Brand Outlet - New York / Stole my money!


I ordered bridesmaid dresses for my wedding, totaling over $1000.00. I NEVER RECEIVED THE DRESSES and NEVER WAS REFUNDED. THIEVES. DO NOT PURCHASE FROM THEM!

Designer Brand Outlet / Paid for goods never sent!

Order placed 24 Feb 08, account charged 25 Feb, received notice item shipped on 26 Feb 08. I waited a week to check used the tracking number which turned out to be a tracking number used in 2006! When I contacted the company they sent a one line statement that the item will be shipped this weekend (another 5 days), sorry for the delay. When I emailed back asking for an explanation for the bogus tracking number and false reporting of shipping, they simply resent the first reply and never addressed the false reporting and tracking number. I find their practices to be very deceptive and am...

Designer Brand Outlet / Non delivery on goods!

Ordered a dress and paid for 3 day shipping got order confirmation from company with tracking number. The order was sent March 5 its the 18th of March and have yet to receive. Have emailed them several times no answer, have called and left messages no response. I even called the shipping company to have them track the package. No order has been placed with that number. This site is a scam. My daughter is so disappointed was expecting to receive her prom dress and now we are scrambling to find another dress. The site looks very professional. I am going to have to try and get my credit card company to stop payment. The site needs to be shut down!

Designer Brand Outlet - New South Wales, Mascot / Unreceived goods

This company is a scam. Ordered a dress over a month ago, guaranteeing a four day delivery and still have not received the item. They appear very professional and legit... but do not purchase from them. They will not return emails or phone messages and take your money instantly! BEWARE!!