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Carlton Leisure Complaints & Reviews

Carlton Leisure - England, Greater London, LONDON / ticket fare

Jan 19, 2019

Email I sent to Carlton Leisure: We have been using Carlton Leisure for many years to buy our tickets, however, recently I have had some very poor customer service and understand that I am being taken advantage of and charged fees and fare changes wrongfully, which I believe to be false and fraudulent. I had purchased a ticket from Mr Vivek from Carlton Leisure for a return ticket from London to Colombo, departing on 6th December 2018 and returning on 27th December 2018, for this ticket which was informed as normal economy I was charged £685, this was a peak season ticket considering it was the...

Carlton Leisure / tickets to china

Dec 18, 2018

I searched four tickets for china (London Heathrow to Shangai and returing from Beijing to London Heathorw in April 2019) on Skyscanner and after price comparison, I was diverted to Carlton Leisure. I tried to buy these 4 tickets but there was no baggage included in the price. I tried to buy the baggage but it will only allow me to add baggage to all passengers or no baggage. I wanted to add baggage for two passengers so I contacted Carlton to ask this question. I got through to an agent called "Ted" who forced me to buy tickets on the phone rather than online. He added baggage for two...

Carlton Leisure / Terrible Customer Service/ Unethical Behaviour

May 21, 2016

I booked a flight to south america with a friend as part of my university degree to do some elective work. My friend became unwell and cannot attend we tried to get a refund which they said was not possible. They said i could change the flight details including dates and the name of the second passenger and location so i would still be able use the tickets, which i was pleased about. I called up to confirm this, i was told it was not possible to change the name. but the times and location could be changed. a few days later and several emails later no reply. When i called back i was told the...