Bulgari — bvlgari watch complaint
I had purchased a Bvlgari Octo (model no. BG041S) from Johnson & Co., New Delhi couple of years ago. Since the watch strap is made of leather (black colour), I have been very particular that I don't wear it in the humid tropical weather at all.
A few months ago, while I was at a dinner in a restaurant (air-conditioned, and at 21 degrees Celsius approx), the watch came off from my wrist and fell on my lap. To my surprise, I found that the strap joint, which connects the strap to the main body of the watch had come torn off.
I believe this is a manufacturing defect and not a problem of wear and tear, since I never wear the watch in humid weather. I think this calls for free-of-cost replacement by the manufacturer.
I am uploading a photo of my watch on the Bvlgari website in the hope that someone from Bvlagari will contact me.
Kerala, India .
E-Mail - jacobmathew.[protected]@gmail.com