Budget Airline UK. review: Ticket refund.

[protected]@budgetair.co.uk
E-ticket number: [protected].
Budget air booking number: SBUK 1192988.
Airline Ref Number: RZUG8R
Refund amount still outstanding: 1,671.99p.
Been contacting (Budget Air) constantly for 11 months now, only to receive the same answer "we are dealing with your request".
Nearly one year still no refund, this is a disgrace.
Mr K Weir