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I was mis-sold bt web clicks on the premise it would guarantee me 80 genuine contacts per month. To date i have received none. When i complained to customer support i was told i had received the web clicks. Clicks are not genuine leads. I was told by the rep that they must be "genuine leads". I have spoken to the rep and he agrees with me 100%.
BT say i am held to a contract for 12 months. So far i have paid 2 months by direct debit and i want to claim this back.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have just had a phone call from Btcustomerstreet to say the cheque for my full refund is in the post.
How did that happen you ask? I had to take out a small claim out online the same as Bridget2009 Btcustomerstreet are going to pay it all back and fees and interest at 8%. And they now have a judgment against them. Go on and do it, they don’t defend it, and you will win automatically
www.moneyclaim.gov.uk/csmco2/index.jsp
BT Customer Street — Con
There is a pressure group looking into the tactics used by BT customer street.