Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Security Products and Services Brink's Global Services Complaints #22-41
Brink's Global Services

Brink's Global Services review: Brinks residential monitored alarm system

R
Author of the review
5:27 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.

I have been a customer of Brinks and the company they bought out for over 20 years. We moved in 2015 to a new house and have never been able to have good alarm service. Brinks did an upgrade to our alarm system in January of 2022 (the cell portion of it). After setting of the the alarm accidentally a few times we noticed we were not receiving phone calls from them to check to see if it was a false alarm. So I called in November of 2022 to speak with tech support. They said the update done in January of 2022 did not take. So, essentially we did not have monitored alarm service for all of 2022. I tried to schedule them to come fix it as they sent me a mailer saying that an update was do. They cancelled the appointment twice. I then told them in December to cancel my service we were done. I also asked them to refund the money I had continued to pay through December because we did not have monitored alarm service. Now they are calling me 5 and 6 times a day saying I owe for January and February. I have repeatedly told them I am not paying any more money to them because our system in not being monitored. I have called and tried several times to them to speak with a manager or supervisor and I repeatedly get transferred to another agent who cannot help.

Desired outcome: Money refunded from January 2022 to December 2023. Cease all collection efforts for January and February on service they did not provide.

Brink's Global Services response
Feb 20, 2023 12:08 pm UTC
Brink's Global Services customer support contacts
Phone numbers

+44 208 831 5900

+1 (804) 289-9600

Address

Unit 3, Radius Park Faggs Road, Feltham, TX, TW140NG, GB

Website

www.brinks.com

File a complaint Write a review
View all Brink's Global Services contacts
Russell Owen, Brinks Home takes all complaints seriously, and we are sorry to hear that you are disappointed in the services you received. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. -Alozia
Resolved

This complaint has been resolved automatically due to user's inactivity.

Keywords:
agent alarm service appointment cancel customer false alarm manager money monitored service owe phone calls refund supervisor system system monitoring tech support update upgrade
More
Send message
Copy link
Report
0 comments
Add a comment

More Brink's Global Services reviews & complaints

Brink's Global Services - instructions 53
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Brink's Global Services - horrible company! 39
Brink's Global Services - Faulty electrical and photocell 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Brink's Global Services - fees and cancellation 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Brink's Global Services - poor service and would not release from contract 12
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Brink's Global Services - Scammed me, never showed for installation, won’t return my money
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Brink's Global Services - Unauthorized charge and will not refund
Brink's Global Services - goes on and off all night
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Brink's Global Services - Billing and monitoring
Brink's Global Services - Service
View all Brink's Global Services reviews and complaints

  1. Brink's Global Services Contacts

  2. Brink's Global Services phone numbers
    +44 208 831 5900
    Click up if you have successfully reached Brink's Global Services by calling +44 208 831 5900 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +44 208 831 5900 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +44 208 831 5900 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +44 208 831 5900 phone number
    100%
    Confidence score
    United Kingdom & Europe
    +1 (804) 289-9600
    Click up if you have successfully reached Brink's Global Services by calling +1 (804) 289-9600 phone number 0 0 users reported that they have successfully reached Brink's Global Services by calling +1 (804) 289-9600 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +1 (804) 289-9600 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +1 (804) 289-9600 phone number
    United States
    +32 32 342 151
    Click up if you have successfully reached Brink's Global Services by calling +32 32 342 151 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +32 32 342 151 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +32 32 342 151 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +32 32 342 151 phone number
    100%
    Confidence score
    Belgium
    +33 148 169 538
    Click up if you have successfully reached Brink's Global Services by calling +33 148 169 538 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +33 148 169 538 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +33 148 169 538 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +33 148 169 538 phone number
    100%
    Confidence score
    France
    +30 210 348 4000
    Click up if you have successfully reached Brink's Global Services by calling +30 210 348 4000 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +30 210 348 4000 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +30 210 348 4000 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +30 210 348 4000 phone number
    100%
    Confidence score
    Greece
    +39 575 984 434
    Click up if you have successfully reached Brink's Global Services by calling +39 575 984 434 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +39 575 984 434 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +39 575 984 434 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +39 575 984 434 phone number
    100%
    Confidence score
    Italy
    +352 425 151 267
    Click up if you have successfully reached Brink's Global Services by calling +352 425 151 267 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +352 425 151 267 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +352 425 151 267 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +352 425 151 267 phone number
    100%
    Confidence score
    Luxembourg
    +31 102 421 414
    Click up if you have successfully reached Brink's Global Services by calling +31 102 421 414 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +31 102 421 414 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +31 102 421 414 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +31 102 421 414 phone number
    100%
    Confidence score
    Netherlands
    +48 228 535 344
    Click up if you have successfully reached Brink's Global Services by calling +48 228 535 344 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +48 228 535 344 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +48 228 535 344 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +48 228 535 344 phone number
    100%
    Confidence score
    Poland
    +7 495 775 6252
    Click up if you have successfully reached Brink's Global Services by calling +7 495 775 6252 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +7 495 775 6252 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +7 495 775 6252 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +7 495 775 6252 phone number
    100%
    Confidence score
    Russia, CIS & Baltiс Countries
    +90 212 250 6700
    Click up if you have successfully reached Brink's Global Services by calling +90 212 250 6700 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +90 212 250 6700 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +90 212 250 6700 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +90 212 250 6700 phone number
    100%
    Confidence score
    Turkey
    +61 283 968 888
    Click up if you have successfully reached Brink's Global Services by calling +61 283 968 888 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +61 283 968 888 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +61 283 968 888 phone number 1 1 users reported that they have UNsuccessfully reached Brink's Global Services by calling +61 283 968 888 phone number
    Australia & New Zealand
    +852 28 779 717
    Click up if you have successfully reached Brink's Global Services by calling +852 28 779 717 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +852 28 779 717 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +852 28 779 717 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +852 28 779 717 phone number
    100%
    Confidence score
    Hong Kong & Philippines
    +91 224 931 9000
    Click up if you have successfully reached Brink's Global Services by calling +91 224 931 9000 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +91 224 931 9000 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +91 224 931 9000 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +91 224 931 9000 phone number
    100%
    Confidence score
    India
    +65 65 917 799
    Click up if you have successfully reached Brink's Global Services by calling +65 65 917 799 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +65 65 917 799 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +65 65 917 799 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +65 65 917 799 phone number
    100%
    Confidence score
    Singapore & Malaysia
    +27 113 922 006
    Click up if you have successfully reached Brink's Global Services by calling +27 113 922 006 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +27 113 922 006 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +27 113 922 006 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +27 113 922 006 phone number
    100%
    Confidence score
    South Africa
    +66 26 300 661
    Click up if you have successfully reached Brink's Global Services by calling +66 26 300 661 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +66 26 300 661 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +66 26 300 661 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +66 26 300 661 phone number
    100%
    Confidence score
    Thailand
    +84 838 444 681
    Click up if you have successfully reached Brink's Global Services by calling +84 838 444 681 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +84 838 444 681 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +84 838 444 681 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +84 838 444 681 phone number
    100%
    Confidence score
    Vietnam
    +971 42 996 936
    Click up if you have successfully reached Brink's Global Services by calling +971 42 996 936 phone number 2 2 users reported that they have successfully reached Brink's Global Services by calling +971 42 996 936 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +971 42 996 936 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +971 42 996 936 phone number
    100%
    Confidence score
    UAE
    +54 114 016 4400
    Click up if you have successfully reached Brink's Global Services by calling +54 114 016 4400 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +54 114 016 4400 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +54 114 016 4400 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +54 114 016 4400 phone number
    100%
    Confidence score
    Argentina
    +55 112 133 0300
    Click up if you have successfully reached Brink's Global Services by calling +55 112 133 0300 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +55 112 133 0300 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +55 112 133 0300 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +55 112 133 0300 phone number
    100%
    Confidence score
    Brazil
    +52 555 627 3480
    Click up if you have successfully reached Brink's Global Services by calling +52 555 627 3480 phone number 1 1 users reported that they have successfully reached Brink's Global Services by calling +52 555 627 3480 phone number Click down if you have unsuccessfully reached Brink's Global Services by calling +52 555 627 3480 phone number 0 0 users reported that they have UNsuccessfully reached Brink's Global Services by calling +52 555 627 3480 phone number
    100%
    Confidence score
    Mexico
    More phone numbers
  3. Brink's Global Services emails
  4. Brink's Global Services address
    Unit 3, Radius Park Faggs Road, Feltham, Texas, TW140NG, United Kingdom
  5. Brink's Global Services social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 20, 2026
  7. View all Brink's Global Services contacts
Brink's Global Services Category
Brink's Global Services is ranked 3 among 25 companies in the Security Products and Services category
#01 Transportation Security Administration [TSA] Transportation Security Administration [TSA] #02 Action Fraud Action Fraud #03 Brink's Global Services Brink's Global Services #04 Safe Life Defense Safe Life Defense #05 Chubb Fire & Security Canada Corporation Chubb Fire & Security Canada Corporation
Brink's Global Services Alternatives
A.P.I. Alarm 28 reviews SecurTek Monitoring Solutions (Yorkton) 8 reviews Capitol Security 6 reviews Palisade Protection Group 9 reviews Safe Haven Security Services 15 reviews