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CB Security Products and Services Brink's Global Services Complaints #2-21
Brink's Global Services

Brink's Global Services review: Avoid negative credit

E
Author of the review
8:43 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.

Here is the overview. We sold our house Feb 2023 realized we were still getting charged the alarm service in March. We called 20 March 23 to cancel. They asked for our pin, our alarm phrase and or last four digits of credit card on file.

We did not have the pin or alarm phrase that we could remember since we never had an alarm problem or had to call Brinks ever. It was posted on a magnet on our fridge at our old house. That did not help anymore. We gave them the AMEX last four that they were billing against. They said that is the wrong credit card number that on file. We gave them the last four of every active AMEX credit card we had and they said none of those are correct. We then told Brinks we would notify AMEX that this is a fraudulent charge. We called AMEX and explained all this to AMEX. Brinks keeps sending us delinquent notices with phone numbers. We call the number and repeated the same above process monthly to no avail. Finally one representative told me to email [protected]@brinks.com with supporting documentation to prove who I am (Driver Lisc. & Warranty deed). We never got a response back and they are still trying to charge us monthly April,May, June and July. Additionally, they said they are putting me in collections for not paying the alarm service on a house I do not own and on an account that I have been trying to cancel monthly since 20 March 2023.

Here is the last email sent to them that had no resolution or response from Brinks. I would ask every customer service rep it they cannot cancel my account, connect me to a supervisor or tell me how to proceed. Brinks service has failed to provide me with a resolution or a means to cancel and continue to bill me for a house I do not own.

Brinks,

This is the fourth and last time we will be contacting you to cancel our Alarm Service. I have attached a driver's license to prove who I am and warranty deed for proof of former ownership. I have exercised all my due diligence to cancel this service and Brinks continues to attempt to charge us for alarm service on a property we do not own.

We requested a refund and cancellation of our account on 20 March 2023. We advised the brinks Customer Rep that we had sold our house with the alarm on 21 February 2023. We have contacted Brinks 3 times to cease and desist billing on our credit card and reported this to our credit card company.

Unfortunately, Brinks customer rep was not able to validate who we were. The password and pin for our previous alarm company that Brinks acquired was incorrect. Additionally, our credit cards that we presently own do not match the CC# Brinks says they have on file. It is ridiculous I can log into my account and cannot cancel service either. It sends me to a customer rep who cannot help me either.

We advised the rep on this date and the following month when we got another charge by Brinks we would be declaring this as fraud. We will not pay for Alarm Service on a house we do not own!

We informed and reported this to our American Express. We are not on any contract with Brinks nor have we ever been. Brinks owes us all charges processed after our notification to Brinks on 20 March 2023.

Any attempt to affect our credit after April 2023 will be met with legal action in addition to our intent to file this email, the american express fraud alert through the Federal Trade Commission (Consumer Credit Protection Complaint Department) and provided to our legal counsel.

We have attempted to work with brinks and cancel this on 3 occasions 20 March 2023, April 2023, 17 May 2023 1107amCST and this final 31 May 2023 (email)

We have been advised to write this letter prior to taking any further FTC and legal action. This letter and other notifications through Brinks, American Express will be used to dispute any illegal credit reporting made by Brinks.

Additionally, we request that refund all payments made after 20 March 2023.

Sincerely Mike

Brinks Customer Service is unable to provide a resoulution.

Desired outcome: Avoid negative credit reporting and not to be charged by Brinks Home Security for thier failure to provide a means to cancel my home security.

Brink's Global Services response
Jul 11, 2023 9:34 am UTC
Brink's Global Services customer support contacts
Phone numbers

+44 208 831 5900

+1 (804) 289-9600

Address

Unit 3, Radius Park Faggs Road, Feltham, TX, TW140NG, GB

Website

www.brinks.com

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Mike, thank you for your feedback, Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. please email us at socialmedia@brinkshome.com at your earliest convivence with your account number and any other details about your experience. We look forward to speaking with you soon. - Alozia
Resolved

This complaint has been resolved automatically due to user's inactivity.

Keywords:
alarm service cancel cancellation collections credit card customer service delinquent notices fraudulent charge legal action refund
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  3. Brink's Global Services emails
  4. Brink's Global Services address
    Unit 3, Radius Park Faggs Road, Feltham, Texas, TW140NG, United Kingdom
  5. Brink's Global Services social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 20, 2026
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Brink's Global Services Category
Brink's Global Services is ranked 3 among 25 companies in the Security Products and Services category
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