Long story short, we have been on hold for 2 hours and 25 minutes today 11-30-2021 and have spoken to 4 Brinks employees in Customer Service who keep transferring us to different customer service representatives! We have been paying our monthly bill faithfully and found out in November that we have not been connected to Brinks Center Call Station and before 2 weeks ago we never received a call from Brinks when our alarm went off. A technician was here end of October and said our guts of our alarm system was never replaced since Phone America, he proceeded to replace the guts, so as of then the alarm has been activating at your monitoring station. Sadly, we paid our bill $53.19 per month (which we were never told was raised from 49.99 several months ago) and we were not being monitored at all by brinks and were paying each month for literally NO PROTECTION from Brinks monitoring station. We would like a credit for these many, various months we have paid for actually nothing. Your immediate attention to this unfortunate situation and your horrendous customer service who don't know how to handle this situation and keep pawning it off to another brinks' customer representative, this is totally unacceptable. Not only did you waste my time, you cost me money in my own business because I had to spend nearly 3 hours to get any kind of help!
Thank you
Patti and Frank Maenner
[protected]
Desired outcome: Refund for several months of NO service that was paid for….
1 comments
I am having a very similar experience with Brinks. I'm done with this company