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5.0 2 Reviews

How responsive is Bridges Boxers's customer service?

2 Resolved
0 Unresolved
Wow! Absolutely amazing! 🤩
Bridges Boxers got a perfect 100 out of 100 rating, so you can count on their great service for sure. They've effectively resolved all customer complaints on ComplaintsBoard.com and keep in touch with customers, making sure everything goes well. We're impressed by their dedication to customer satisfaction and have nothing else to say 👏
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Bridges Boxers reviews and complaints 2

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7:55 am EDT
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Bridges Boxers Puppies

I came across this complaint board and felt obligated to add our story in hopes it may help others to not endure the heartbreak our family had to. We were 1st pick on the waiting list for a puppy from a Kai/Diesel litter. The first litter apparently was all stillborn(all dead when born) and had been taken into the vet for examination. The quoted used vet later told me that a stillborn litter from this family had never been brought in. We asked Marlea if in this situation, since this puppy was to be our only Christmas gift for our kids, we could get our deposit back to prepare for Christmas and we were told absolutely not. With no choice we waited for the next litter. Once this litter was born we had a choice out of 2 puppies. After a week I was told by Marlea that she has decided to keep one of those 2. Once the puppy we were left with was 6 weeks old we were told that he had a murmur. Long, long story very shortened after 2 litters we were left with no puppy. Although I know she states she has the right to keep her choice puppy from any litter, one would think after everything we had been through waiting for the better part of a year she would try to make it right. She did offer us a the full Euro puppy if we wanted to pay the full $1800, and a white puppy from the same litter which I had already been told was a claimed puppy. We fought tooth and nail over weeks and weeks of nasty messages from her to even get our deposit back even though it clearly states she will produce a healthy puppy within 2 litters. She also left us feeling in the dark throughout that years time, taking a very long time to respond to questions/texts often with extreme stories and excuses. She left me with an uneasy feeling and I questioned everything she told me and in the end my gut feelings were right. This whole experience was a nightmare and I only hope that the puppies she is mass producing don't end up with problems because of her selfish, greedy personality. I noticed that another complaint was added to her facebook page recently and that her facebook was promptly deleted. I knew our experience could not have been a one time thing. Don't let her pleasant voicemail message fool you too!

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7:38 pm EST
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Bridges Boxers Boxer Puppy

Prior to purchasing our dog from this business we inquired about breeding and lineage. We were particularly concerned about potential heart and hip issues as we know that can be a problem with this breed. The breeder indicated that her male(our dogs sire) ‘Diesel’ (AKC#WS43210801)had been genetically tested for both heart and hip issues and found to not have any issues. She further indicated that ‘Via Availing Intuition’ (our dogs dam) (AKC#WS37285301) had been tested and found to have no heart issues. When we went to meet the puppy and decided to purchase him, the breeder indicated that she would mail us his certified vet check and a copy and health guarantee.

Over the course of the next 6 months we became increasingly worried as each date we were promised this information from the breeder came and went. There was always a new excuse or sensational story. In addition, this breeder would seldom return our calls or text messages and it often took weeks to hear back from them. To date we have not received this and can only assume that it was never actually performed.

While all this was going on we took our dog to the vets who checked his heart and found a heart murmur. Our veterinarian indicated that this type of murmur is genetic. A subsequent vet check revealed our dog also has bilateral cherry eye which is also an inherited genetic condition.

We have already incurred thousands of dollars in vet bills as a result of these issues.

We have contacted the breeder several times to request some sort of restitution for their false claims and misrepresentation of the facts. They advertise their dogs as being of superior breeding and to be free from exactly the types of genetic defects our dog has. In addition offer a health guarantee on their website which we have found they do not honor.

The fact is we paid a premium price for our dog based on this business’s claims of quality which turned our to be false. In addition they claimed at the time of the sale that our dog had been inspected by a veterinarian and have yet to produce any documentation to this effect. The breeder lied to us about the quality and circumstances of their dogs and has repeatedly failed to make the situation right.

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Boxerlover099
, US
Mar 18, 2016 12:11 pm EDT

I went back and looked up the health warranty on the web site.
It is right there in plain site.

Bridges BoxersYou not only get a pet, you get a friend...
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Health Guarantee

Bill of Sale/Health Guarantee

Bridges Boxer's Puppy Contract

All puppies are raised in our home with continuous supervision. This promotes well adjusted temperaments, socialization, and some basic training before going home with their new families. Bridges Boxer puppies will have been vet checked, dew claws removed, tails docked, d-wormed and vaccinated on schedule before going to your home. All come with 3 year health guarantee for genetic imperfection.

Full registration and limited registration are available (to select homes). Any white puppies will only be available for limited registration. Bridges Boxers reserves the right not to sell a pup to a prospective buyer. Deposits are non-refundable and puppy needs to be paid in full by 8 weeks old.

Boxer Puppy
Breeder Call Name: __________________
Birth date: ______________________
Sex: [ ] Male [ ] Female
Color: [ ] Fawn [ ] Brindle [ ] Reverse Brindle [ ] White
Markings
[ ] Black Mask [ ] Black Mask, White Markings [ ] Brindle or Fawn Markings
AKC Registration # ___________________ [ ] Full [ ] Limited
Price: $____________
Dam's Name: ___________________________ Dam's AKC #: _____________________
Sire's Name: ___________________________ Sire's AKC #: _______________________

Complete Puppy Contract

Buyer (s) accepts full responsibility for proper care of the boxer puppy once it leaves the breeders.
Buyer is subject to: Maintenance of proper diet, taking puppy to a qualified veterinarian within 72 hrs upon arrival of new home and maintaining up to date on all required vaccinations. Prevent any type of abuse including extended periods of crating without relief, leaving outside with no housing, food or water. If anytime during the life of this boxer you cannot keep the puppy, the breeder has first opportunity to take back with no refunds.

Registration
All of our puppies sold on limited registration must be spayed/neutered.

Health Guarantee
The breeder, Bridges Boxers for the following conditions, guarantees your new puppy:
1) The buyer must have the puppy examined by a licensed veterinarian within 72 hrs of arrival. If during the initial exam, should your veterinarian find the puppy to be in poor health risk you need to contact the breeder within 24 hrs. Puppy will be returned to breeder within 3 days if you elect to return. A diagnosis of coccidiosis, giarrdia, parasites, kennel cough, or any other type of bacterial infection does not render your puppy unhealthy and breeder is not responsible. Any vet bill are the sole responsibility of the new owner, no money will be reimbursed for any vet bills.
2) Your puppy is guaranteed within the first 72 hrs if the puppy received a certified diagnosis of parvovirus infection.
3) If your puppy is found unhealthy you may elect to keep the puppy, or exchange for one of the same (no money back). If you do not seek a veterinarian within 72 hrs, the warranty is void. Puppy will be replaced within 12 months of original sale date if returning original puppy.

Contract Voided
Guarantee is voided in the event of an indeterminable or inconclusive diagnosis. Guarantee does not include illness due to the ingestion of foreign objects, food, chemicals, or physical injury.
Guarantee is also voided if you do not feed the puppy a proper diet. The Puppy needs to stay on age appropriate food.
If one of the above conditions exist within the exception of voids, the breeder will gladly honor its guarantee by replacing the puppy with a new weaned puppy of similar breeding value subject to availability. Original puppy must be returned to breeder as well; otherwise, no exchange will be made. Buyer may elect to keep the puppy but will be fully responsible for any vet bills from puppy. A certified diagnosis is defined as a positive diagnosis by veterinary teaching hospital or state licensed D.V.M acceptable to the breeders own Veterinarian. If returning puppy it must be returned within 3 days of diagnosis.
Some disorders may be caused by environmental factors. for example: cocidia, giardia, kennel cough, cancer, demodectic mange, scabies, allergies and other autoimmune system disorders and these are not covered in this guarantee. This guarantee does not include injuries, fleas, mites, kennel cough or any other intestinal worms/parasites, as they are common in dogs and puppies. This guarantee does not include uneven bites undescended testicles, Class l to ll insignificant murmurs, inguinal or umbilical hernias. We, the breeder will not be responsible for Parvo, Distemper or Cornona virus after 48 hrs. of the sale, as these are highly contagious diseases and they can be contacted immediately after leaving the breeder. We will not be responsible for illness or health problems, which are diagnoses after the time period, except where stated in this contract.

Your puppy is guaranteed for 3 year from the date of birth against life threatening congenital defects.

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Boxerlover099
, US
Mar 18, 2016 12:06 pm EDT

While googling I found this on a breeder I have a puppy from.
I went back and read the health warranty and it seems that what you are describing would not be covered. I can't believe she wouldn't answer a message.
I hope everything you are saying is founded.
If not I'm sure it could get you in some trouble.

Is Bridges Boxers legit?

Our verdict: Bridges Boxers earns high praise from Complaints Board, distinguished as a company with a robust reputation for trustworthiness and reliability. Despite the possibility of occasional service issues, Bridges Boxers's overall track record speaks to its legitimacy and reliability as a service provider. Engaging with Bridges Boxers can be done with confidence, though maintaining a level of caution.

Bridges Boxers earns 87% level of Trustworthiness

Excellent Trust Notice: Bridges Boxers near-perfect at 87% trust. Use with confidence, maintaining usual caution.

By resolving 100% of 2 negative reviews, Bridges Boxers is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

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+1 (509) 280-9425

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