Eckstein Hollows
Reviews and Complaints

Stay away from these guys. I got a maltipoo from them and he got very sick I reached out to them about the 2 year contract and they wouldn't answer the phone. My poor fur baby has a brain lesion. I spent 500 on him at the specialist and he is blind in both eyes. They are very unprofessional and run a puppy mill! Please do not purchase from them! BEWARE!

I bought a puppy from the above in November. I sent my initial $300 deposit on 11-22-19. I was to get the puppy on the 23rd of December. On the 7th of December I spoke to them and they told me that Holly (puppy) was too tiny if they can ship her after Christmas. I agreed because I wanted the best for her. Of course I know my kids would be disappointed but I also considered the health of the puppy. On Christmas Eve she sent me video of the puppy for the kids and also told me the puppy would come on the 29th . That didn't happen, then she said 30th that didn't happen either. Then she sent an flight confirmation for the 7th and once again it didn't happen. This time she had car issues. The flight was leaving STL airport at 1:45pm but she text me at 8am stating that she missed the flight. It became so difficult to communicate with these people. I asked for my money back and for some reason they are holding on to it. I would NEVER recommend them to anyone. They hardly speak to you on the phone everything is mostly through texting. I hope no one ever goes through this.

I selected a puppy from Eckstein Hollows in Vandalia, Mo. Hannah can only text-I can't. The transaction went through paypal by email correspondence on July 16. Their email address is ecksteinhollows@gmail .com. Hannah, one of the kids on the farm is who is responsible for the care and arrangements to fly the dog I ordered-his name is Simon. I live in Butte, MT. I sent an email to Hannah giving her options where to fly Simon because on the purchase agreement my first choice was Bozeman, then Butte. I also, after not hearing from Hannah, researched which airlines fly into Bozeman or Butte. Then offered to drive to three other MT cities to give Hannah more options. Since I've never had to receive a pet handled by the airlines, Hannah is aware of my concerns about long layovers. Their only information about live pets is written by someone on the same plane with her pet-not what I'm doing.
The cost with flying Simon is $795 These are the contact phone and text numbers.
Hannahs is 573-470-5939. This number is the farm-no voice mail is set up and no one answers any time of the day I call 573-470-0604.
I can't make any travel plans to leave home because I'm waiting to pick up my dog. I'm thinking it might work out better for me to have my money refunded. I hope you can resolve this in a timely way. I would like to be able to go see my grandkids and friends while the weather is nice. Thank you, Gerri Kober