Menu
Brex Customer Service Phone, Email, Contacts
Brex
complaints

Brex
complaints

Brex Complaints Summary

14 Resolved
1 Unresolved
Our verdict: With Brex's exceptional service, your concerns are likely to be addressed quickly and effectively. However, stay informed about their service offerings and policies. Regularly review user feedback on various platforms to get a complete picture of their customer service. Prepare specific questions or concerns you might have before contacting support for a more streamlined experience.
File a complaint
Write a review
Verified
The authenticity of the customer service contact information for Brex has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Brex. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews

Brex complaints 15

Sort by:

Newest Brex complaints

ComplaintsBoard
O
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Brex has left an official reply on this complaint.

Brex I am a Brex customer and completed an offer through my account to set up Carta and receive *** reward points

I am a Brex customer and completed an offer through my account to set up Carta and receive *** reward points. I completed this offer on August 13th which is way over 30 days and still haven't received my rewards. I've sent them proof of my sign up and everything. I ve been contacting them for the last 10 days and all 5hey say is that they will look into it. This is bad for business and somewhat a scam.

Read full review of Brex
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
F
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Brex has left an official reply on this complaint.

Brex I am being charged many charges with your company about of my account

I am being charged many charges with your company about of my account. When I call your number is wont connect me with anyone without 6 digits of a card. I do not have a card. I never created an account. Please contact me so we can figure out what is going on. You last debit from my account was almost 200. I see another one for $160 and change. I am going to my bank on Monday to talk to them, but I am trying to get to the bottom of this. Thank you

Read full review of Brex
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Brex has left an official reply on this complaint.

Brex I have used Brex.com for their virtual card service

I have used Brex.com for their virtual card service. After a couple of month, without any details, Brex notified us that the account violated their rules and the account is suspended right after. It's been 2 months since the account closure, we have over $36k money deposited in the Brex account but still no refund, nor did any one tell me what I need to do or why is our money held in their bank. I tried contacting their support team via chat box, email, but no reply. It's been over 2 months and our $36k deposit money is at risk.

Read full review of Brex and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
D. Sporer
,
Verified customer This comment was posted by a verified customer. Learn more

I was scammed/frauded by *** to enroll my business in their merchant processing service, while disclosing sensitive information, through a promotion they ran in partnership with Brex. Brex promised "100,000 Brex points" for completing the promotion with *** so we then signed up for the *** promotion and we then completed ALL of the terms as instructed in ***'s (and Brex's) terms and conditions for the promotion. They never issued us our promotion and refuse to pay out the point's even though we met all the terms and conditions of the promotion. I even have records of both *** and Brex employees confirming that we were both eligable and completed the promotion requirements "with no further action required" on our part. Yet, they refuse to issue the 100,000 Brex points and it is well past the deadline for the 100,000 to have been issued to my account. Both companies have refused to assist me in resolving this issue and they have been contacted multiple times.

Is Brex legit?

Our verdict: Brex has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Brex's position as a benchmark of trust and quality within its industry. Users and clients of Brex can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Brex earns 100% level of Trustworthiness

Perfect Trust Endorsement: Brex achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Brex. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Brex resolved 93% of 15 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

Brex.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Brex website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Brex.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Brex as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several mixed reviews for Brex have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up Brex and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Adult content may be available on brex.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

Brex.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Brex.

However ComplaintsBoard has detected that:

  • Brex protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The sensitive services provided on this website are hosted on a shared server, which may increase the risk of unauthorized access and data breaches. It is important to ensure that the website has adequate security measures in place to protect user data, such as encryption and secure authentication protocols.
ComplaintsBoard
V
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Brex has left an official reply on this complaint.

Brex I opened an account with Brex a few months back but never added funds to the account until recently

I opened an account with Brex a few months back but never added funds to the account until recently. So once I placed a withdrawal of the funds it went through and said it would be in my account Wednesday because I processed the withdrawal on a Sunday. Wednesday came and gone and I get an email from Brex saying they are terminating my account and don't want to do business with me . And I'll receive my funds in 120days. Well a transfer was already set in place. So I asked them how can they do that and they made up some excuses. Now I'm out of a $1000.00 .

Read full review of Brex
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Brex has left an official reply on this complaint.

Brex Brex offered a promotion where they would award *** points for integrating PayPal processing with my business and linked to my brex account

Brex offered a promotion where they would award *** points for integrating PayPal processing with my business and linked to my brex account. I signed up for this promotion and completed all the conditions of the offer. However they reneged on their offer and did not award the points. I have had follow up with PayPal and Brex multiple times, and they kept blaming each other for delays and finally for not paying out. This has happened to countless other individuals as well, as written about online. Brex should be held accountable for violating the terms of their own promotions.

Read full review of Brex
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Brex has left an official reply on this complaint.

Brex Brex without warning is trying to take an unauthorized payment of $229,132.59 from our account which would wipe out our bank accounts which

Brex without warning is trying to take an unauthorized payment of $229,132.59 from our account which would wipe out our bank accounts which could cripple our business. Wells Fargo blocked the debit but then Brex changed it be a penny to make sure to wipe out our accounts. Wells helped us move move to further protect us however we received $182,000 from the SBA Payroll Protection Program and now Brex is attempting to take that money that is for our payroll protection. We are scared for our business and the head of Underwriting of Brex will not talk to us. We have made all of our payments on time and been very easy to work with and communicate with. We have requested to speak to upper management and to the under writing department.

Read full review of Brex
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Brex has left an official reply on this complaint.

Brex Month of August and September : I have placed multiple calls and messages to the business regarding issues with the inability to deposit

Month of August and September : I have placed multiple calls and messages to the business regarding issues with the inability to deposit checks into my business checking account. I was given a general response from over 5 agents that just passed me along to someone else. September : My checking account balance has not been updated in over a week. I have deposited upwards of 7 checks totaling over $1k and for some reason none of that is reflected. Once again nobody at the company can explain the situation. They only said that the system is down and has been down for that time. I received multiple messages and lies from the company stating random check amount and balances trying to convince me that my balance was normal. This is deception at the highest level regarding my personal business and capital that we have earned.

Read full review of Brex
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Brex has left an official reply on this complaint.

Brex I have been using Brex as my exclusive Business Checking and CC Account for about 3 months

I have been using Brex as my exclusive Business Checking and CC Account for about 3 months. In this time my card has only been used with reputable suppliers. On five separate occasions I have received an email from Brex stating that my card has been added to Apple Pay immediately followed by fraudulent transactions that Brex has caught. This action does require two-factor authentication using the virtual card, or you would need the information from a physical card. I have absolutely no reason to believe my card information is being repeatedly stolen by any of my suppliers.This is a security issue, and one that Brex is obviously not serious about.I have had the wonderful customer support escalate my claims for an internal review in which I've heard back a response to the tune of "oh well."I highly suggest anyone else continue on their search for a solid corporate card.

Read full review of Brex
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Brex has left an official reply on this complaint.

Brex BREX REFUSED TO GIVE ME BACK MY MONEY !

BREX REFUSED TO GIVE ME BACK MY MONEY ! I WANT BACK MY MONEY.. THEY CLOSED DOWN MY ACCOUNT FOR NO REASON. WE HAD ONE CHARGEBACK AND WE HAD OTHER TRANSACTIONS AND THEY CLOSED DOWN MY ACCOUNT AND HELD ON TO MY FUNDS. THEY SAY THAT IN 30 DAYS MY FUNDS WILL BE RELEASED.IT HAS BEEN MORE THAN 30 DAYS NOW AND THEY ARE STILL HOLDING ON TO MY FUNDS. EVERY *** I CALL THEY SAY THEY WILL ESCALATE THE ISSUE AS TO WHEN I CAN GET BACK MY MONEY..PLEASE BE VERY CAREFUL ABOUT THIS COMPANY. THEY WILL HOLD YOUR FUNDS AND EVEN WHEN THE *** EXPIRES TO GIVE YOU YOUR FUNDS THEY TELL YOU THEY WILL ESCALATE IT AND EMAIL YOU AND THEY NEVER DO . THEY WILL KEEP TELLING YOU THE SAME THING OVER AND OVER THAT THEY WILL ESCALATE IT AS TO WHEN YOU WILL GET BACK YOUR OWN FUNDS. THIS IS UNETHICAL BUSINESS PRACTICES AND UNFAIR POLICIES . NO PROPER MANAGEMENT STRUCTURE NOR SYSTEM IN PLACE ! NEED BACK MY FUNDS!

Read full review of Brex
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Brex has left an official reply on this complaint.

Brex Brex offered a promotion to use *** Merchant Services and to link it to a Brex Account

Brex offered a promotion to use *** Merchant Services and to link it to a Brex Account. This was a public offer listed on Brex's website. I followed all the terms of the deal. Called in and worked with *** to setup a Business Account. I was then told that it would be 30 days before the points will be awarded on May 15th. I was then told May 22nd (30 days from enrollment), end of May, and then kept pushing dates till July. I read online that other users got those points and reached out to Brex. They have been looking at the issue for 3 weeks - even though I provided all the screenshots of my transactions. They keep pointing the finger at *** - and *** tells me to reach out to Brex because they have provided them all the details. The offer was from Brex and on their site hence I am filing a complaint against Brex. I just want them to award the 100,000 points that I earned

Read full review of Brex
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

Brex I was scammed/frauded by *** to enroll my business in their merchant processing service, while disclosing sensitive information, through a

I was scammed/frauded by *** to enroll my business in their merchant processing service, while disclosing sensitive information, through a promotion they ran in partnership with Brex. Brex promised "100,000 Brex points" for completing the promotion with *** so we then signed up for the *** promotion and we then completed ALL of the terms as instructed in ***'s (and Brex's) terms and conditions for the promotion. They never issued us our promotion and refuse to pay out the point's even though we met all the terms and conditions of the promotion. I even have records of both *** and Brex employees confirming that we were both eligable and completed the promotion requirements "with no further action required" on our part. Yet, they refuse to issue the 100,000 Brex points and it is well past the deadline for the 100,000 to have been issued to my account. Both companies have refused to assist me in resolving this issue and they have been contacted multiple times.

Read full review of Brex
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Brex has left an official reply on this complaint.

Brex I opened an account with Brex for my business and after providing more information my account was approved

I opened an account with Brex for my business and after providing more information my account was approved. Within a week I received an email saying the account was pending closure - I called and was told by the agent they had no clue but would transfer me to a specialist. The licensed specialist said she didn't see why the account would be closed and said she would appeal the account on my behalf and said I would hear from someone via email with a result of the appeal. A month goes by and still nothing. I called a few times and was told no decision was made. I received a generic email saying that I could transfer my funds back in the meantime, so I did. A few days later I received an email saying the account was closed, to my surprise. So I called and was told nothing could be said due to compliance...whatever that's supposed to mean. No call or email of appeal being denied. No reason as to why account was closed. Unprofessional company. I don't recommend doing business with them.

Read full review of Brex
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Brex has left an official reply on this complaint.

Brex I am a business owner who recently opened a "Bank Account" with Brex

I am a business owner who recently opened a "Bank Account" with Brex. I was very skeptical about the company only because the people who actually founded the company were hackers who hacked iphones. On October 4 I made a deposit of $5.00 to test the speed of the transfers as well as a payroll test of $1 to see if ACH payments are working in order to pay myself and employees. That being said I made a deposit of $5,000 to my Brex account initiated on October 5 which processed October 7,2021. That day I sent a transfer of $4,000 first to pay my self in my personal banking and $500 transfer to my external business account. For both transactions it says October 12 will be the day I will receive all my funds. However on October 12 Ive only received my payment of $500 and Brex seems to be holding on to my payment of $4,000 and does not seem to release the funds to me but pays their self. Ive talked to 5 different employees and everyone tends to dont know what going on.

Read full review of Brex
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Brex has left an official reply on this complaint.

Brex This company is acting in some of the most scummy and evasive ways I have ever seen in my life

This company is acting in some of the most scummy and evasive ways I have ever seen in my life. I used the wrong affiliate link and like a normal human being I go into their chat an alert them of this about a month ago as soon as the account is open. I never got any bonuses or anything before alerting them. They told me they'll apply the new bonus to me as long as I spend 9k by Nov 27 (ref:_00Df2Bore._5006Q1j2Alm:ref) also in this thread you will see the misleading advertisements they post. I had already gotten the ecommerce linking bonus and I was in my settings one day and see another offer for 20k brex points if I run payroll through Gusto. So I do that and run payroll. No points so I contact support. They said I can't get it because I already got a bonus? Weird how misleading that can be and I'm sure you guys have no intention to mislead right? haha... That's why when I reached out to let you know about my *** spend being completed before dec 1st TODAY on the 7th I told you it's been 7 business days since the 27th which is the date I was told in many emails. I get told by support agent *** that I must wait till the 16th..? I ask MANY times in the same chat can you provide a reasoning as to why? I get deflected every single time. I'm not sure who you guys think you are but I don't think you've met me yet. I will *** you down to the ends of this earth if you don't give me what I was promised, 20k for the gusto 80k for the adjusted referral. Pay it out I've attached screenshots showing the scummy behavior presented by your support and above as seen I've posted the link to the chat ref showing you people being lying scumbags.

Read full review of Brex
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Brex has left an official reply on this complaint.

Brex Our business opened several accounts with Brex over the last few months under our Series LLC

Our business opened several accounts with Brex over the last few months under our Series LLC. Given the unique business structure, we confirmed with the Brex application team and Brex representatives multiple times, providing full information on our businesses and overall model. At all times, there was no further information required or any in-depth follow-*** from Brex. Coincidentally, we also signed up for these accounts with a rewards ***, which we were told would apply to each of our separate businesses. This link offered *** points ($800) after $9,000 in spend within 30 days. We met this requirement across about 26 of our accounts ($20,800 in rewards), of which Brex is now saying they are holding without payout.Suddenly and without explanation despite multiple follow-*** on our part, Brex has closed all of our accounts, vaguely citing a breach in their Platform Agreement. We have thoroughly reviewed their Platform Agreement multiple times, and see no breach whatsoever. On top of our business suddenly having to restructure our banking, the Brex team has been unnecessarily passive aggressive by email, intentionally (and/or incompetently) not answering our concerns. Due to our multiple businesses, we asked for clarity on filling out an account closure form, of which they did not address. After calling and relaying our concerns, these concerns are passed to the same individual relaying that our accounts are closed, of which we are fully aware. We are about to go through arbitration with this company and have been simply asking for an explanation. We have record of extensively working with their teams and providing all context necessary - an immediate and vague account closure like this has been an extreme concern and has had an extensive impact on our business, and the way this has been handled by Brex, specifically the individual referenced, has been entirely unprofessional.

Read full review of Brex
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Overview of Brex customer experience

Brex is an online financial service provider that has been the subject of several consumer complaints. The primary issue that customers have reported is the company's poor customer service. They often struggle to get in touch with the company and do not receive prompt responses to their inquiries. Furthermore, many individuals have experienced issues with their Brex cards being declined, and difficulties with the company's online platform.

Another common complaint regarding Brex is its lack of transparency. Customers report that the company does not provide clear information about its fees and charges, which can result in unexpected charges on their accounts. Additionally, some consumers have expressed frustration with the company's strict qualification criteria, which can make it challenging for small businesses to access its services.

Overall, while Brex may offer some benefits to its users, its various problems are significant drawbacks that should be taken into consideration before deciding to use the service.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Brex contacts

Phone number

+1 (833) 228-2044

Website

www.brex.com

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.