Branch Messenger
reviews and complaints

This company is a scam. The app and service stopped working for me, and when I inquired as to why, it took them days to get back to me, and the response was basically "too bad". I have been a good user of the service and always tipped, and would not have used it if they had told me they were making changes, but they couldn't be bothered to tell anyone. They have made it so that I will not be able to pay my rent this month.

Branch Messenger Inc has failed to respond to my support tickets in regard to my transfer of funds from my another bank not being credited to my Branch wallet. I submitted the transfer/add funds service on 08/27 and it is now 10 days and my money is still not showing in my Branch wallet. When I initiated this transfer via Branch app I had the funds coming out from my Varo savings account which I later found out that adding funds from savings account at another institution was not available I called Varo which is my other bank where the money transferred from and they told me that $372.52 I initiated has already been sent to Branch on 08/28 and they could not recall/cancel the transaction. I need Branch to do their job correctly and resolve my issue.

I started using Branch as my primary account in the late part of September and shortly after I did that there was fraud on the account. I will provide more details upon request but I was not reimbursed nor provided a credit for the full amount that was taken as I should have been. I have spent a lot of time that I do not have trying to resolve this and then to top it off, there was an another incident on Sunday involving the same party which cost me again and I have yet to be reimbursed for it. It even cost me to move what funds I could to an external account as the debit card that was provided by Branch had to be reissued. The after hours support I received when trying to report either/or was sickening and even moreso sickening than that is their ethics. During a time such as this one where businesses are bending over backwards to assist it is beyond infuriating to be treated in such a way.

I used my Debit card provided by Branch Messenger from Evolve Bank and Trust on 09/16 at a local MetroPCS cell phone store. I was trying to pay my bill for the amount of $105. However when the merchant had me use my card he had told me it did not go thru and it took out the money TWO times. So I had 2 separate transactions of $105 taken out immediately for a total of $210. I was told by MetroPCS they have not received my payment so i needed to contact my bank. Upon doing so one of the Branch representatives told me I should see my money go bank on my card by 09/24, as it can take 7 days to go back on. So on 09/24 I had contacted Branch again and the representative told me it can take 10 days and I'd have to wait longer. I asked to speak to a supervisor and they denied me and said NO! At that point I asked where are you located so i can come to a location to speak in person, the representative told me, "offshore." I believe I am not going to get my $210 back along with not having a cell phone as it did not go through.

On last Saturday May 2nd. I was in my phone when I saw in my notification I was debited for $27.99, under Branch Messenger Inc. I check my app and I dont see any history that I charged for that amount nor owe any money to them. I reached out to the support and they were claiming that I did an advance awhile back and did not repay. I just created my account not that long ago, so i dont know how long is she referring to when she said awhile back. Also I was never approved of any advances since the app doesnt detect any income on my bank that I used to register on their app. I also dont have any idea how they were able to pull money from my card without any authorization and legal rights to take money from my card. I have only used my card to refill the balance on my wallet but they have charged me for something I never have done. My account from them is still accessible and they have blocked the feature from checking the history of advances. So i dont really see why they charge me when they know I have been rejected and was never qualified for any advance due to my income. I need help as I dont really earn much money and still someone would go to my card and take money out of it when I struggle to pay my bills and struggling because of the impact of the virus. I have bills to pay and now im short because of the charge that they have made unauthorizely. Please help?

I opened an account with them few months prior and was using the account for my unemployment money to be deposited into. Waited 10 weeks for the money to come through with not even a word from Branch about the account. Then money gets direct deposited at 2am and the next morning I have full access to my money. Start using it til about 2pm the lock the account and tell me through email that they are closing my account but no reason why just that it's closed my money will be sent back to sender. They gave no phone numbers to call no branches to visit no managers to speak to about why just that it's been closed. Then I ask how long til my money is sent back to state or too me they respond with they don't know any specific dates or times to tell me just that when it happens it will happen! I want my money back I been waiting fir months fir this help now they do this and keep my money without even an answer on a time frame. Nothing I think they are a scam and I want my money back I have no desire to want this account back at this make-shift bank, I just want my money back to prove its not a scam. Upon my research I've learned this is common with this bank check the reviews on google play store they do this so that you eventually give up and forget they have your money. Well not me the banking system states upon bank account closure they have an allotted amount of time to refund my remaining balance and it's been way over that time. So help me please thus money is all I have!

BRANCH has duplicated many of my charges from other companies, they have duplicated their own fees on withdrawals and instant re-pays, I have listed out many of the issues including a $152.00 charge to my x1420 account and I am unable to located the corresponding deposit, so I am almost OVERDRAFTING due to THEIR software problems and they do not appear to have any urgency to fix the problem or even verify it has been escalated to management by my request.