BPL Mobile Communications — Free Talktime not added till date
BPL is now getting on my nerves.
I received SMS from BPL Mobile abt 2 months ago tht i will get RS100/- worth talktime free if i refill for over 785/-. I have not received this amount till date.
I called up 555 but to no avail, they are not ready to help me at all, they keep me on hold for over 20 minutes.
The supervisor Francais at Malad call center told me tht he confirmed with the technical dept and said tht this amount was added on the 13th May 2003.
The supervisor Aasif at Malad call center said that this amount was added on the 24th April 2003 according to the same technical dept.
The BPL Mobile Gallery at Nepensea Road behaved poorly and stated that theis computer records state that the amount was credited to my account on the 13th May 2003.
I HAVE 3 DIRREFENT BPL REPRESENTATIVES GIVING ME DIFFERENT ANSWERS.
I HAVE NOT RECEIVED THE 100/- FREE TALKTIME TILL DATE, THIS IS THE FACT.
The technical dept pulls up incorrect information I am sure. To prove this, the only way left is tht you guys pull up all me call records in the last 2 months and the refill updates and its a challange to BPL that this information will not match with the above BECAUSE THE AMOUNT HAS NOT BEEN ADDED AT ALL.
Pull up the call records and tell me, this is the MOST UNSATISFACTORY ANSWER FROM BPL.
I rather switch to Orange than accept contradicting statements from BPL.
Your 555 service call center in Malad has irrated me all times, there is NO HOLD PROCEDURE. We are kept waiting for above 12-15 minutes, if they do not have an answer.
To add to this, I HAVE ALSO NOT RECEIVED MY 2 FREE PEPSI MESSAGE AFTER THE 370/- REFILL, 555 ASKS ME TO GO TO GALLERY WITHOUT THE MESSAGE, GALLERY ASKS ME TO GO TO MAHIM BRANCH? Is this Customer Satisfaction??? Sorry to say NO.
BPL be prepared to resolve this problem ASAP or loose out an old valuable/genuine customer.