Boutique Teacup Puppies
reviews and complaints

I purchased what I thought was a healthy maltese from Boutique Puppies on 02/14/21 only for her to pass away on 10/14/22. Her health obviously declined 10/01/22 which alarmed us. We rushed her to the ER only to find out she was born with an abnormal brain. It took two weeks to finally narrow down the issue, many X-rays, blood test, exams, and finally the MRI gave us the horrific news. My little girl was dying and suffering. She began having painful seizures, became blind, and started twitching. When we brought her home I noticed she had a dent in her head and I tried calling the owner but Ashley never returned my calls or messages

If you are this nervous about our legitimacy then please shop local and not online. In 2020 no one registers with the Better Business Bureau. There are way to many other sources to provide we are legit and that social meida which we have over 60k followers on ig and 90k follower on facebook and is 99 percent of our clientele. If you like digging and worrying about scams then I suggest may shopping local for your puppy. Thank you for your interest but, I do not want to be continually questioned during the process of waiting almost 9 weeks of waiting for your puppy to go home since you are looking at a newborn puppy. We sell to clients by risk and if these questions surely were something you wanted answered a call would have been sufficient to follow up. Thank you

Ashley

Thanks!
A-
Boutique Puppies
owned and operated by Teacup Puppies LLC
[protected]
www.boutiqueteacuppuppies.com
Facebook Business Page ~ Click Here
Instagram Business page ~ Click Here

[warning - do not purchase a puppy from this website - criminals and scam artists - terrible people]

My name's Nabila, and I live in California. I purchased a puppy named Fantasia from Boutique Teacup Puppies LLC by Ashley Andersen with full payment on 23 November 2019, but never received her. https://boutiqueteacuppuppies.com/products/lil-fantasia-%F0%9F%92%9D-the-ultimate-cutie-pie-micro-cream-pomeranian-available

This is my customer review.

I am writing it to save others from the horrible experience I faced.

This is the most unethical, deceitful, disrespectful, unprofessional and fraudulent puppy reseller you could ever choose.

The owner, Ashley Andersen is an international criminal who has changed business names and moved states multiple times to escape legal prosecution from defrauded customers and a class-action lawsuit.

This puppy I paid for was never delivered to me, after six weeks of purchase. They did NOT refund me in full and therefore, reselling her is illegal without the original buyer's authorization.

Here is a background of the facts and communications:

After they took my full payment on 23 November 2019, I told them I would like Fantasia's delivery to take place during the last week of December 2019, around Christmas.

Since the very beginning, they were rude, offensive, unhelpful, and refused to take my calls even as a paid client. They refuse to answer basic questions about the puppy's living conditions, her family, background, exact age or size, or delivery details, leading me to believe they are hiding a lot.

When the delivery time approached, it became clear they will not be assisting with her delivery.

They simply throw the request to their "nannies" and if one of them is interested, they contact you directly. But no one contacted me.

They demonstrate strange cruelty when talking about puppies. It breaks my heart that such heartless people are the ones who own and keep these beautiful puppies marketed on their channels.

I spoke with Jill, and Ashley Nicole Anderson, the owner. Their customer service revolves around insulting, threatening, and refusing to help or support clients.

Whenever you ask them a simple question, they attack you with accusations designed to intimidate you, make you doubt yourself, and simply, stop asking them any questions at all.

My questions included: How old is the puppy?

Can you tell me about her family? How much does she weigh? How will she travel? Who takes care of her?

Will she be in the cabin or shipped and how can I make sure she will be safe? What vaccinations has she received, and what will she be receiving before she arrives? How can I prepare for her arrival?

Most of these questions were either not answered at all, or answered partially, after much dispute and effort on my part. I did not understand why they were so keen to hide so many details.

And whenever I dared to ask any questions, they would ALWAYS threaten to "refund and resell the puppy." This was not my preference as I really wanted to adopt Fantasia and was completely committed.

I had given her a new name, bought her crate and toys, and was waiting for her arrival.

Ashley, the owner, never agreed to take my call from the day of purchase, until the 28th of December, 2019. She only accepted texts.

I sent Ashley this text on 6 December 2019:

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Hello Ashley.

Below is my feedback to you, as owner of this business.

Your staff's manner of communication with paid clients is inappropriate, offensive, unfriendly, undiplomatic, deliberately unhelpful, and extremely rude.

The premium price you charge for your puppies, which is far above industry standard should at least come with the most basic form of courtesy, respect or customer relationship management.

Your practices are out of line with industry norms or standards, and also, they show a complete lack of regard for your clients. Especially since you have already received their full payment, plus the guarantee.

I know you are running a profit-driven business. But you must remember that the clients you are dealing with are sincere, well-intentioned, warm-hearted dog lovers who are searching for a companion.

We are not choosing your business so that we will be treated with a lack of courtesy. You need to train staff to treat your clients with friendliness, helpfulness, and respect.

I chose your business because it seemed like a trustworthy, good place to go, and initially, I did not find negative reviews. I expected this to be a positive experience, as we are purchasing a puppy, and this should be a good experience. This experience for me has been quite stressful, negative, and unnecessarily complicated.

This is important feedback for you.

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I November 2019 and December 2019, I requested that the puppy be delivered between 29 December 2019 and 5 Jan 2020, or up to 2-3 weeks later.

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Ashley told me to arrange with Jill, as she does not handle delivery, and I did.

Jill refused to give me any general estimate of the delivery date, even with a 3-week buffer after my requested delivery date (all the way until late January 2020).

On December 28th, 2019, I sent Ashley to follow up and asked for a call, which she refused. When I insisted, she called me and did not allow me to speak. She started with statements containing the F word and said they will refund me the full amount. It was the most traumatizing, horrifying call I ever received.

From her voice and tone, I understood why Ashley does not speak with clients. I understood her background. I found out later that there is a class-action lawsuit against her, by a large trail of angry customers from all over the US.

Today, I am writing this review, after they took my money, and have not refunded me.

I have initiated legal action, and will not stop until they have provided me with a full refund for what they owe me.

My heart aches most, however, for Fantasia, my dream puppy, who will be re-sold illegally, and for all the poor helpless innocent puppies they bred and held captive. They do not deserve to be exploited by this company, nor do the dog lovers looking to adopt their new companions whom they attract.

As customers, we should do the right thing.

Do NOT assist this unethical fraudulent company any further, and do NOT make my mistake.

If you have also been exploited, abused or defrauded by this company, please make sure to let people know.

It would have been very helpful if I had known who they were before sending them full payment.

PLEASE SEE THE CRIMINAL HISTORY AND REAL CUSTOMER COMPLAINTS AGAINST THIS COMPANY AND ITS OWNER:

Read below Ashley Anderson's business reviews, past and current. I HIGHLY RECOMMEND YOU READING THEM.

She uses many different business names and has an outrageous amount of horrible reviews. She has also used the name Nicole Methvin, Traci Murai Bradfield, You will see her complaints started in 1998 till now, 2013.

GOOGLE SEARCH: Boutique Teacup Puppies Complaints 2013

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Find Ashley in this document: https://www.humanesociety.org/sites/default/files/docs/101-problem-puppy-mills.pdf

READ ABOUT THE CLASS ACTION LAWSUIT AGAINST HER HERE:

https://www.complaintsboard.com/boutique-teacup-puppies-puppy-mill-c717585