Bonitas Approval Department review: Lack of communication on hospital authorization

Good day.
My name is Shanel Naicker medical aid number [protected]
I have been on dialysis for 5 years and finally have been approved for a kidney transplant with a living donor
The transplant unit in Durban St augustine hospital are sending all the required documents for the auth number but no one from Bonitas are assisting. I need feedback today the latest
Regards Shanel