The complaint has been investigated and
resolved to the customer's satisfactionResolved Bob's Carpet Mart — extremely poor customer service
resolved to the customer's satisfaction
Bob's Carpet Mart, 2400 22nd Avenue North, St. Petersburg, has the worst customer service that we have ever encountered. Friends that I have spoken to (unfortunately after we spent $2800 for laminate floor) agree saying: a) no one acknowledges you when you walk into the store, b) the manager, Jeff, is extremely condenscending, c) getting help from Bob's Carpet Mart to repair the floor now that there is a problem, is unbelievably challenging. For a store that sells carpet, this particular store has very dirty, worn carpet in it's showroom...not a good sign. Jeff, the manager, has ignored several of my calls for help in repairing the problem. Thankfully, after persistence, the repair is now in the hands of Larry and Marge from Diversified Floor Repair. Our laminate floor is not fixed yet but I am confident they will repair it correctly...no thanks to Bob's Carpet Mart. We were looking to do two more rooms with laminate flooring but will NEVER shop at this Bob's Carpet Mart again. They've lost any future business from me and we are warning our friends.