The complaint has been investigated and
resolved to the customer's satisfactionResolved Blurb — Bad service
resolved to the customer's satisfaction
I just created a book of one of my daughter’s collage stories using Blurb's software, and ordered one copy: looked great. Got excited and ordered 10 copies: looked great too, and friends, family and co-workers all wanted one. When I ran out of the 10 copies, I ordered 10 more. YIKES! Should’ve read the comments on the Internet earlier and counted myself lucky to get 11 copies that were not messed up.
These last 10 copies are terribly finished, with the hard cover improperly glued to the body of the book (the white paper that glues onto the hard cover–front and back–is full of bubbles, as if my 4 year old had glued it).
I promptly contacted customer support and they agreed to send me a new set… and asked me to return the deffective ones to them! HUH?! What are they going to do with them? It makes me feel that, even though I sent them photos of the issue, they do not believe me. Also, this is the first time EVER that, when ordering something that is custom-made and having an issue, I am asked to return it to the seller/manufacturer. It is just a TERRIBLE policy. Makes the company look cheap and distrustful of its customers. Plus, even though they will be sending me a UPS label to pay for the shipping, who is paying for my time to take the darn box of books to the UPS store?!
That’s it for me, I will NEVER do business with Blurb again. I will start looking into other online printing services, which seem to abound... something else I learned when I started looking into the complaints that folks have about Blurb.