Biblesoft — One touch professional series
I have been a Biblesoft customer for over 20 years. Starting Spring 2016, we were told that we MUST upgrade to the new software for it to continue to work. I had upgraded to ever version since version 2, so I was ok with that. I purchased the software and at this point have thousands of dollars invested in add-ons and software. Walking away would be very costly for me. I waited over a month to receive the product and right from install had issues. I am running Windows 10 Pro and exceeded the recommended requirements. The software has been buggy, crashes and falls short in every area. I've contacted customer and technical support to no avail. I was offered a refund and told to go back to a previous version that no longer is supported or works. That is NOT a solution to the issues. I've offered to help fix the issues and even offered them to remotely access my computer to see the issues first hand. I've simply been told there are no issues and no fixes in the works.
I continue to receive upgrade notices every other week even though I have upgrade and I am frustrated that they refuse to address issues that other also have had. I could have gotten my $800 upgrade refund after spending thousands in previous version, but then I'd need to spend thousands more to go to another program. Beyond frustrated.
At this point, do not purchase the Biblesoft OneTouch software. It is buggy, crashes and simply is inferior to other products. I've attempted to fix the issue, but I just get a canned tech email. I've test beta products for other companies like Microsoft and nothing is as buggy as this program. It is feature packed, but the basic workings of the program don't work. The Not Responding happen often and frequently.
Continuing to send "please upgrade" emails when I have and you refuse to fix known issues is a slap in the face. New products are only as good as your customer service and that stinks!