BetterWorldBooks / Qumpus
BetterWorldBooks / Qumpus Customer Service Contacts
United States - 46545
As I can see I am not the only one with the same problem.
I ordered two books four weeks ago and there's still no response from them. First of all, they had to send me a confirmation email and some information about my order. I called them to find out whether my order was sent or not, they said that yes, it was and speaking of not receiving the confirmation email - well, it was a system error. That's what they said. They told me, that I would have to wait for 8-9 business days for my books to arrive. So it's been almost a month and I wonder where they are.
That's all I want to know. All of a sudden they started ignoring my requests and I can't get in touch with them now. Scammers behavior, but I hope they are not...
Hello. I've purchased a book from this website and it took them forever to deliver my order. When I finally...
I have ordered a book from www.betterworldbooks.com and it was sent via USPS and I was given a tracking number.
When the estimated delivery date came I received nothing so I contacted BetterWorldBooks customer service to see what was going on and they said that I need to call USPS to get more detailed information.
So I called USPS and they said that they did not get any packages from BetterWorldBooks! Later I also found out that they tracking number was fake.
I'll never deal with this terrible company ever again!
I ordered three books from the website www.betterworldbooks.com. I needed them for my studies and the seller promised to deliver it within a week. I waited a month, and the order hasn’t been delivered. I contacted the customer services and told to cancel my order. The rep told me that it was cancelled. He promised that money would be returned within 3 days. I haven’t got my money back and books as well. The rep from the customer services only gave me stupid and empty promises. Please leave comments about your experience with this seller.
Let me tell you about my recent purchase-ordered a set of three books in a slip case, paid 3.99 for gift wrapping and sent a request to have the set mailed in a cardboard box. Guess what?
1)st of all-got only one of the three volumes! Are you'all STUPID? The title reads: "THREE VOLUMES IN A SLIP CASE"
yet they only sent vol.1...I would think they hire 12 year old kids to do their packaging but even then-12 year olds know how to read; when title says "3 volumes" even a kid would think it's gotta be 3 books, right?
2)I chose the option of and was charged 3.99 for gift wrap: no gift wrap, again thanks for uuuuh, NOTHING.
3)The usal flimpsy 0.1mm plastic wrap/envelope. This is the reason I stopped ordering from "better..." because they are WORSE, duh. Even if you buy a 5-6 lbs heavy textbook they'll mail it in a plastic envelope. Plactic, that is correct, like a plastic bag at a grocery store, NOT even padded. Hate to say that again but, ARE YOU STUPID? what happens to the corners and the spine/binding once the post office goofs start using logistics as practice targets? Oh okay, they save 60 cents when not using a box! Gotcha-anything that adds to the bottom line of THE CORPORATION!..."Yeah but you see, we mail a 100, 000 pieces daily, times sixty cents gives you $60, 000 in saving a day, more goes to our pockets, do the math dummy!" Okay Mr Betterworld books-I see the point you made but wait a tic, didn't you get ALL YOUR inventory for FREE from the donation dropboxes around the country? I forget-"betterworld.." is FOR PROFIT organization uh-uha.
4)Had to pay return postage out of pocket-basically I lost money because they messed up.
Simply put BETTER NOT buy from "Better..." cos they are WORSE
A college student tight on cash, I was excited to order inexpensive books that benefit youth literacy. I ordered all my books for the school year June 21st, so they would arrive before school Sept. 2nd. THE ORDER NEVER CAME. My credit card was charged over $160; but after dozens of emails and hours of waiting on the phone, I have heard nothing. No response. So, I ended up having to spend another $350 for books at school--money I don't have. It also hurt me academically as I didn't have time to read my assignments over break. TERRIBLE BUSINESS. NO CUSTOMER SERVICE. 6 months later and still no response.
Don't buy from Better World Books ! I bought a much needed text book. They sent the wrong edition. When I contacted them, they didn't have the edition they advertised and told me to send back the book BEFORE they would refund my money! They are schamers! They advertise a popular text book, send you an outdated text, refuse to refund your money until YOU, at your own expense, return the unordered book. WHAT assurance do I have that they will EVER return my money?
Don't buy from Better World Books! I bought a much needed text book. They sent the wrong edition. When I contacted them, they didn't have the edition they advertised and told me to send back the book BEFORE they would refund my money! They are schamers! They advertise a popular text book, send you an outdated text, refuse to refund your money until YOU, at your own expense, return the unordered book. WHAT assurance do I have that they will EVER return my money?
Better World books, only gives like 5-10% of revenue to to non profits that supposedly help fund literacy...