Berkeley Jensen review: 13 gal tall kitchen bags

I will make this short I am a man who purchases everything your company sells . I have a small problem just want information I purchased the said product problem is there sealed at where your product is supposed to open sounds funny but if I try to hard bag rips I’m sure this is definitely a fluke because from your paper towels to numerous product I’m sold just would like a new book bjs will not honor this told me to reach out to B,Jensen . I read on your sight if not happy return unfortunately they refuse