Menu
CB Home and Interior Decor Bellacor 8266 River Course Drive, Radford, VA, 24141, US
Bellacor company logo
Bellacor
reviews & complaints
Bellacor company logo

Bellacor

8266 River Course Drive, Radford, VA, 24141, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
ComplaintsBoard
R
11:30 am EDT

Bellacor - Dynasty Burgundy and Black Rug

I ordered a rug from Bellacor.Wonderful folks when ordering.

However, when the rug arrived with the fringe damaged...customer service supervisor was AWFUL! There was red rug bleeding onto the white (and sometimes brown) fringe. Photos clearly demonstrated this. The customer service rep was apologetic and friendly...and agreed with me.

When it came to getting the return shipping charges refunded, her supervisor would not speak to me. Lied about calling me back. This went on for two weeks. Finally got an email saying as a "courtesy" they would refund 1/2 the return shipping...but treated me like I was lying about the damage.

Bellacor NEVER SEES THEIR PRODUCT. They take the word of the manufacturer and trust the anonymous manufacturer to deem whether there is damage or not. Bellacor treats their CUSTOMER like they are lying...despite taking multiple photos, emails, time, not to mention the pain in the neck and roll of packing tape it took to repackage their rug in what was left of their skimpy original packaging. They do not trust or value their customers and the supervisors are shielded from the customers and just send rude emails.

No return call.

No explanation other than they take the word of the manufacturer with the vested interest OVER THEIR CUSTOMER WITH PHOTOGRAPHS AND A TRACK RECORD OF BEING A VALUED CUSTOMER.Never again.

Read full review of Bellacor
View 0 more photos
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.