Bay Property Management Group
reviews and complaints

Bay Management was great! Not only were they super responsive but affordable too!

I've enjoyed living here for over eight years. And I plan on living here many more. Bay Management is responsive when repairs are needed, have efficient office operations, and maintain clean and attractive property.

Current tenant of a rental in Germantown MD less than 6 months will definitely be leaving once my lease is up. Maintenance requests are a nightmare be warned they want pictures, detailed descriptions of problem before they help you and only communicate via email.

It has been a pleasure renting from Bay Management Group over the last 3 years. They have a super convenient online portal which makes it easy to both pay rent each month and request maintenance.

Bridget *** was my property manager and was always super responsive, even on the weekends and her days off!

I've lived at *** over eight years. When BMG bought the building and hired new staff, it was like night and day. The change in tenants took on a far better atmosphere and the staff was professional and responsive. And we got a new elevator!
I plan on living here indefinitely and feel safe and secure in doing so.

Shady application process-renters beware. Leasing agent was very responsive at first. My co-applicant and I applied (cost $50 for each of us), set up a time to view the property. Leasing agent said application should be approved in a day. Said landlord wanted an earlier move in date. I suggested one. Never heard anything back. They were also a no show for the appointment to view the property. The property appeared the next day on another rental website. Just seems all around shady...misleading people to apply and ending communication once they do. Wanted to be able to warn other potential renters.

Bay Management Group... Is Terrible
These property managers are horrible as well.
I've been in this apt for 3 days not to mention I just moved in. No AC in which these people knew that before I even moved in, then on top of that the kitchen stove/oven does not work either. Are you freaking kidding me and they also knew about that as well. And now it's the weekend and their work hours are from 7:30 am to 4pm. So, I gotta figured it out until Thursday is when somebody will be out to I guess to get a f***g quote not to fix but get a quote. I am all the way confused.. Let's not even talk about the AC situation. I hate it here and I just got here. Bay management group f***d this whole experience up.

If you want all of the headaches or managing your own property with the added hassle of paying someone else for it then this is your company. Communication from the company is poor and you frequently have to follow up multiple times to get issues resolved or answers to questions. During the course of a 3+ year tenant they did 1 property inspection during which they missed a hole in the ceiling. Their repair people did sub-standard work that I did not find out about until the tenant left and I was able to see for myself. The changed policies to charge more for things, such as renewals, in the name of service but the service only ever got worse. At the end of it all the tenant left owing over 10k and despite this BMG was still happy to charge their management fee on the security deposit and let me know that I had to work on collecting the bill myself. I got the warnings about this group too late but maybe this review keeps you from making the same mistake.

I am renting a condo managed by this company. As of today, June 7 I have gone 15 days without any air. I have submitted numerous work orders, left several messages with the property manager and all I have received is three different contractors coming to the site telling me they need to submit the information to the property manager. The sad part about it is I have to contact the contractor(s) to find out that they have come out and submitted the information to the property manager. The property manager has never been the first person to give me a follow up. Sometime between the 3rd and 5th day, the property manager sent out 2 portable air conditioning units with a contractor. There was a window unit and a stand alone unit delivered for a 2 bedroom condo. The window unit had none of the attachments with it so it could be placed in window properly, just the unit itself. I forgot to mention that the unit was to big to fit into any window that was in the condo. To date, in the midst of a heat wave I have one stand alone unit that allows my family to sit in the living room somewhat comfortably.

Bay Management, and more specifically, ***, have a customer relationship culture problem that they should look into. Throughout the 2 years of my tenancy, this company consistently treated us poorly and without customer service. Their business practices borderline immoral when it comes to treating their customers with respect. Here are a few examples:

1) Our ceiling had some water damage when we moved in; however, due to the age of the property, we thought little of it. During our tenancy, the water damage grew and even bubbled during heavy rain storms. We asked maintenance to take a look, and they determined that the flashing on the roof was damaged, but the property management team only ever focused on cosmetically fixing the ceiling rather than the root cause. We had to contact maintenance 6 times during the two years to repair the ceiling damage caused by this failure and were fearful of the long-term issues being caused by the continuous water damage (or the threat that the ceiling would eventually cave in or grow mold).

2) Our car was towed from our assigned parking lot (that we paid for). Bay management provided plastic parking pass to hang from our mirror; however, the faulty pass often fell off the mirror due to poor design. Unfortunately, one night the pass fell off the mirror and they towed the car (despite us providing our license plate and make/model of the vehicle to the company). While it is unlawful for a Maryland tow company to perform "routine" checks without calling the property manager for confirmation that the car should be towed, Bay Management setup a contract with the tow company to tow at will without pre-authorization. Clearly, this is not for the customer, but instead a convenience for the company.

3) Finally, after taking close care of the apartment, Bay Management decided to remand $235 from our security deposit to "clean unit." We spent the final day scrubbing and cleaning every corner of the apartment; however, Bay Management stated that we did not "professionally clean" the apartment. Not only is this claim not falsifiable (no pictures we took could prove that it was or was not professionally cleaned) but to be sure, there was nothing "in excess of normal wear and tear." I wouldn't be surprised if they simply charge most tenants this cleaning fee without due process.

Generally, I would advise against renting with this company until they do a better job focusing on customer relations. Their combination of incompetence and disregard for customers makes for a consistent headache for any tenant.

PLEASE READ BEFORE APPLYING. very shady application process! it is 07/12, just last week this property management had well over 20 listings across the region. I spoke with an Ira, who worked with company. he was quick in getting me in for a showing. I seen one house 7/7, stated that I liked the property and that me and my family would be placing an application. Ira stated that i was the first person to see this property and that there were a few others coming to see the property ( now im not new to the rules of the game, they say things to get you to apply quicker when in reality it still takes them a week or so to approve anyone), anyways when I received the website for the application i noticed there was another listing that would actually fit our situation better. I reached out to Ira and stated that I would like to actually apply for that one and he stated that it would be fine. applications can be used on one or more listings. so i put that application in 07/08. the following day 07/09 the listing had been removed, ira stated the place was approved for move in for another tenant, when just the day before he stated they weren't even able to show the house just currently taking applications. So i moved on and noticed another listing that they had available with the same accommodations, I reached back out and stated if we could see that listing. Its still 07/09. Ira said he could set up an appointment for us the following Wednesday. at this point, I had spent $80 on application fees. there was still one more application we needed to put in. Saturday 07/10, I went to finish the other application and noticed on the website none of the listings were there anymore. and not just the listings I was interested in but all of the others one. so i figured it was an issue with the website. this morning I went to complete the process 07/12. and still the same issue, NO LISTINGS. I reached out to Ira and stated that I couldn't see the listings anymore. I then received a text message stating my appointment to see the home was canceled BEFORE I received a text message from Ira, who just stated the home was now "off the market". no apology nothing. I asked for refund for my application fee, because it just seemed weird that a few days ago i was able to see all these listings online and book appointments to see them now they have only two listings left and My application fee isnt refundable. there was no apology giving no explanation on what happened. ive dealt with a lot of property companies in the best and this by far is the WORSE one. ive never seen listings just disappear. WISH I COULD GIVE THEM ZERO RATINGS. whats also terrifying they now have all my information so lord knows what theyll do with that.

We rent a property managed by Bay Mgmt and reported an ceiling fan that and been non-responsive for days to maintenance. The tech sent informed us the sensors were dying and nothing he could do at this time as and BayMgmt policy was not to replace things until completely dead. Over a week later we received a bill charging us for the maintenance service claiming we failed to troubleshoot and the tech submitted a fraudulent report on the case so the owner did not want to pay it. We questioned this confirming we did troubleshoot for 3 days and calling out the false statement and lack of communication. Bay management response was to not respond to our inquiry and charge us with a rental late fee, when we in fact paid our rent on time & bank records to prove this. We attempted to follow-up and no one would call us back, although said they would and finally emailed us after another week wait that we had to pay and refused to address our question or the rental late fee we received.

Property management company did not notify me of the time of move out inspection, so I could not be present for it even though I had request to be. In January I put in notice that I would be moving out of my apartment at ***, Baltimore, MD 21224. I requested in writing to my property manager, Kelly S, that I wanted to be present for the move out inspection, which was scheduled for April 1. My office is right next door to the apt (suite) and I was present in the office the entire day. BMG failed to notify me of the time. When I emailed Kelly about this, she stated this was my fault as I had to call or email for the time of the inspection, and cited a letter that was sent in January. I never signed receipt of the letter, and thus believe I am not bound to it's terms. I gave written notice that I wanted to be present, and was present in the building on the day of the inspection. It is my right to have an inspection and they are denying me of this.

I rent from a condo from a private landlord who started using BMG for management in 3. They did an inspection in April. He made a list of things that needed to be fixed. No one came back to complete. I called a month later to inquire, she asked what were the issues. The problem right now is my dining room ceiling is damaged and I don't have AC. In January, I saw a small stain on the ceiling. I contacted my property manager to let her know and she said she'd have it taken care of. On 3/15 I inquired again about the ceiling because the stain started to spread. On 4/22 contractors came and looked at ceiling, took pictures, told me they would get management approval and be back. To date, they have not been back and my ceiling is still damaged. On May 26th, I sent another request for all issues to be taken care of and still nothing. Today is June 8th, two people have come about he air but no one has fixed it and when I email about the ceiling I don't even get a response.

I am requesting an additional refund of $325 for my security deposit. 1) The property manager, Joseph M, and I agreed upon $100 to replace the door if I provided the door slab when I moved out. He did not communicate to me that the landlord decided to use techs outside of the company and then the landlord charged $175 for installation of the new door. On the day of the post-move checkout, the inspector cancelled because of COVID and they never provided me with the new date for inspection although I asked for this. 2nd) The landlord charged me $250 to clean the backyard. I already cleaned the backyard and left everything in the alley. The pictures the landlord used for "proof" were actually just the stuff I had already left in the alley for the garbagemen. 3rd) My cutting knife was never returned although I asked Joseph to do so. The cutting knife was about $100. The property manager now refuses to answer my emails on a request for a refund of $325 and to return my knife.

Bay Management Group engages in unethical extortionist behavior. My girlfriend and I rented a house on *** from BMG from Oct 9 2020 to Jul 31 2021. On Oct 20 2020, I informed BMG that the house had a severe rat infestation. On Oct 13 2020, my car was stolen from outside the property. On Jul 25th, our home was burglarized. Feeling targeted, my girlfriend and I fled the property on Jul 31st 2021. I informed BMG that we feared for our safety and could no longer occupy the property. On Oct 13 2021, the property was burglarized a second time. BMG however refused to allow us to break our lease without demanding $4,000+ in penalties and fees. They insisted that we were not legally allowed to leave within two months of giving written notice of our intent to move. They demanded two months rent for a house we were no longer occupying. They demanded payment on electrical bills incurred after we had left; and they threatened to charge us for any damage caused by the burglaries.

I requested a move-out inspection for***, Catonsville, MD 21228. Cherry Y, the leasing agent scheduled me for 3/15 at 7 am. I waited an hour and made several attempts to contact Ms, Y without success. No one showed up so I emailed informing her I placed trash out for collection (for overnight pickup) and the location of the keys. 45 days later I received a portion of the deposit back less $200 for trashing and cleaning. I have emails stating why I left bagged trash on the curb (for collection) as well as photographs of move-out conditions. On 4/30 I emailed regarding the $200, she said she would look into it. I responded 5/3 and she responded 5/11. It's 6/1 and I am still waiting for a response. Ms. Y has a history of not responding for several months, not responding to calls or emails. I've emailed the head of this company and no one ever responds. I would like the remainder of my deposit back ASAP. Photos and emails available if needed.

My complaint is in dispute for a return of more of my $1600 security deposit I have provided Bay Management Property Group. $779 was returned to me. I am not disputing all charges, but there are charges that are exaggerated and have been doubled (i.e., I am being charged $240 to replace 4 blinds but it states on the move out charges list that blinds are $35 a piece- this should be $140). I am filing a complaint to dispute the following: upcharges, charges on pre-existing or reported damages, lost paperwork, a biased and "shady" move-out inspection (only BMPG's maintenance person was present), no proof provided by the owner or management company of the cost of items that are to be replaced (i.e., receipts for the price of the items, receipts for materials purchased for repairs), no detailed pictures or a list of pre-existing damages provided by BMPG or the owner to me, the tenant. Additionally, for items that did not need to be completely replaced and the maint tech was made aware.

Litany of issues: 1) The air conditioner is now non operational. Per our lease this is to be handled by the owner and the management company has been lackadaisical in communication and response. 2) This issue was noted at the end of the season last year that the air conditioner was nominally operational at best. 3) When the property manager responded with an update it was through email, occasionally a phone call but never a voicemail giving information or updating on the status. 4) Air conditioning unit has been recharged before with refrigerant since we have been here. Bay management has chosen a second company to look at the air conditioner with the assumed presumption to recharge the unit again. We were already informed by the previous technician that the unit needed to be replaced. 5) It has now been in the 80's and 90's, I need to know if the company is going to put us up in a hotel. I do not have confidence that they will respond in a professional timely manner. Due to documentation that they do not honor their professional standard of a 48 hour period to respond. 6) We have been told that the air conditioner uses older refrigerant.

Bay Management Group did not fulfill their commitment to us as a property management company. They failed to manage my property adequately, hardly would ever respond, failed to send proper notices to the tenant when he broke the lease several times, etc. From the start, they provided us with incorrect information regarding housing vouchers which delayed us getting a tenant. When we did get a tenant, the property management team was absolutely horrible. They failed to pay us late fees paid by the tenant which is a violation of their contract. I still believe they owe us money but I can't get anyone to respond to me in a timely fashion let alone an actual accounting team. At one point, they even sent me an excel sheet of everyone who owed money to them in D.C. including owners names, tenants names, how much they owe, etc. That speaks to the incompetence of the staff that work there. Other times, they sent me notices that were sent to my tenants with the incorrect names on them. My husband and I had to contact the tenant ourselves to get things done because of the companies lack of response. The lack of response is unacceptable and a violation of the contract in my opinion. I would like a refund of the management fees that we paid to this company.

I have not received the last two months of rent from Bay Management after multiple attmempts. My tenants moved out of my home on June 30th and I have not received the final two months of rent from Bay Management after multiple attempts. I received the following email on June 16 from my property manager "I sent you a notification informing you that your tenants have given notice to vacate at the end of June. In this notification it stated that we will hold May funds to cover any unpaid invoices and cover any unforeseen expenses. (You will be getting those funds back) Once the move out inspection, charges etc. have been completed you will be paid out all money." If you follow that logic, it would mean that we would be paid on or about June 30th when the tenants moved out." Upon receiving our keys on 2 July, it was pretty apparent that the move out inspection was not done very well. Our home was a dirty and needed to be thoroughly cleaned. On 21 July, I followed up with my property manager again by email and was told, "Good afternoon, I will follow up with the accountant and let you." That was the last time I heard from my property manger. I did receive an email, from someone stating they were my new property manager. As I am no longer renting out my property, I'm not sure what he is supposed to do for me.

Bay Management has been negligent in providing salting & shoveling services to ***, resulting in a dangerous for tenants. For the 3rd time this winter, Bay has used outside contractors to salt/shovel the stairs and sidewalks in front of their properties, as opposed to sending a local maintenance technician. This has resulted in unacceptable waiting periods for tenants to be able to safely enter & exit our homes. Yesterday, when conditions were already dangerously slick by noon, nothing was done until almost midnight. I saw a delivery person slip on the steps & when the after hours maintenance line was called twice, I was informed that "contractors have been called to do the job". This ice storm has been forecasted all week (similar to the previous storms this winter), yet nothing was done until many hours or a day had passed. Our historic building has stone steps with a metal railing that become completely covered with ice quickly, but Bay has not made the safety of its tenants a priority. If nothing changes, someone will no doubt be seriously injured. Residents who lived in this building under previous management by JR Owens never dealt with this sort of repeated negligence. When asked why the emergency salt box had not been placed in the vestibule as it has in all years past, I was told that "it was suspected of being used for other purposes & would not be available going forward."

We originally were going to lease a property under the mentioned company. Per communication with the leasing agent, we were reassured and promised a Move-in date. The company requested information, deposits ($1,800 deposit plus $500 pet deposit) and set up of utilities knowing the necessary maintenance had not been approved by the owner. We were told on Monday 06/06/22 (4 days before moving date) that the property was being worked on and that the Move-in date of 06/10/22 might not happened. But that same day, we received a email from the leasing agent assuring us that we were not to worry and that the Move-in date of 06/10/22 was still set. On Thursday 06/09/22 we did the walked through and the place was not ready at all. That's is when we were told they had send two estimates to the owner within the past 2 weeks and no response had been received. They new about this issue and nobody notified us. I tried to speak to the leasing manager Thursday afternoon but was told by the receptionist that she was going to send an email to him to escalate the situation and we were to received a call from him on Friday 06/10/22. Until now, we are yet to received a call or an apology from the manager. The leasing agent was very discourteous and claimed she was being threaten when told the company was held accountable for the situation. The last email communication we received from this was company was to let us know our deposit would be refunded via check and pick up at the Baltimore location, they did not even offer to mail the check or delivering it in person as courtesy for the inconvenience they had put us through. The lack of professionalism and communication from this company and the leasing agent need to be noted so they can be held responsible for their actions.

I can better explain and give more details if needed I'm texting from a cell phone! Hello my name Is *** myself and my 4 small children under 11 one with sickle cell disease lives in a 3 level town home that we rent in oxon hill md for 2000 a month plus utilities we have been dealing with mold,flooding,infestation of gnats,lifted wood floors from water, unsafe entrance doors From previous break ins this is not a good area I'm on the border line of me and dc ,a basement door that was installed horribly and allows water in every time it rains, electrical problems with lights, a leaking refrigerator that cause water damage to the basement and the landlord refuses to repair these problems they have talked about moving me in a hotel multiple times never done I and my 1 year old child have been sleeping on my couch for over a month due to mold in our bedroom that was confirmed by 4 contractors that the 3rd party management company has set up I have it on record I have pictures and messages and recorded conversations between myself and BMG management company they have been aware we have been living in these conditions and even the clothes and furniture I have in the basement that is molding I have renters insurance and they are aware of that but certain things is for owners responsibility and still nothing I get no responses a lot of the time unless it involves rent payments Since living here I have developed breathing problems and my one year old child has cut her foot on the open hard wood floor multiple times..I'm not in process of getting my chest checked out. I have dates and a note book full of notes, videos, pictures , neighbors to the left and right of me who I've had to rent equipment from to clean up water and has let me know this is an ongoing problem

I am paying for another apartment's utilities. This was not agreed upon and it is not stated in the lease. The apartment I live in and rent is in a row home that was converted into two apartments. While each apartment has its own utility meter, my utility meter has the property's AC, furnace, and water heater wired to it. That means that despite the utilities being separate for each unit, I am still paying for the other unit's heating, cooling, and water heater use. This was not disclosed before we signed the lease, and it is not reflected in the lease. The following are my attempts to resolve the situation. After receiving a surprisingly high first BGE bill, I asked the property manager, Kenn A, if we are paying for the other apartment's AC, furnace, and water heater use on September 14th. He denied that we are paying for them. I called three electricians to ask if it was possible for a breaker box to have switches for the AC, furnace, and water heater and still have those utilities somehow be split between two apartments. The answer was a resounding no. BGE also verified that our apartment has a gas account while the other apartment does not, confirming that I am solely responsible for the entire property's heating bill. I sent a demand letter to the homeowner by way of USPS certified mail on September 28th. In my letter, I demanded that the utilities be taken out of my name and split fairly. I also demanded that our lease reflect this change and that we receive reimbursement in the amount of 1/3 of each utility bill we pay. The homeowner received the letter and called me on September 30th. He assured me that he would get things straightened out. However, despite multiple emails to the property manager since then to inquire about progress made and multiple emails repeating my request that the utilities be taken out of my name and split fairly, nothing has changed.

I would give ZERO stars if I could. Poor customer service, no one answers the phone or response to emails. When you finally reach someone they say there going to follow up and never do by the time you receive another response it's been 3-4 weeks. I lived in apartment #2 (by myself) while 3-4 other individuals lived in apartment t #1 they tried to charge me 50/50 on the water bill. Rather than charging me the price of what I actually utilized! Refused to adjust my bill when they agreed I made a valued point. They took ownership of the property 4months into me living there 7/1 accused me of not paying the water bill for the four months I wasn't under them. When I provided bank statements and email confirmations that I made all payments including my rent the property manager at "bay management" said that's not enough documentation to prove I paid. I grew so tired of my bill being incorrect I left upon agreement of paying $500 termination fee on 11//7/21, 3 months later after I left 1/31/22 they said I owed them 1,885 with NO PROOF of where the amount came from. Threaten to send it to collections to mess up my credit/rental history, I have to take them to court just to prove it's not accurate. I even emailed the CEOS, VP of the company and the property managers boss for the Baltimore region to get a handle of the situation NO ONE responded. THE WORST COMPANY! When it came to me moving out she refused to accommodate rearranging the home inspection on the weekend so I had to gradually move during the work week. I left all my cleaning supplies and a few items on aSunday and was suppose to return Monday after work to finish since my inspection was Tuesday. Mon came I found all my cleaning products gone and I'm left to assume my items trashed. Called no answer but responded in an email saying we thought to come early anyway. NO notification or compensation was provided for anything used or trashed by whoever they paid to clean the property.