Bardi Heating, Cooling, Plumbing
reviews and complaints

I purchased a preventative maintenance plan from Bardi Heating and Cooling on 3/31/2022 for $237. However, I never received any communication from them regarding scheduling the preventative maintenance tune-up for my AC system. As a result, on 6/17/2022, when our AC stopped working, I had to call them to book an appointment. The earliest appointment they had available was a week later on 6/24/2022. When the Bardi technician arrived, he immediately identified a faulty start-stop component and contact relay after removing the cover from my outdoor unit. He offered to replace these parts for $650, even though they typically cost $50-80 in most part supply stores. Additionally, he suggested that I purchase additional freon at a cost of $400 per pound. I expressed my concern about the high prices and requested a second opinion.

After the Bardi technician left, I contacted Bardi and requested a refund for my preventative maintenance plan. I explained that more than 2.5 months had passed without them performing the AC tune-up as promised. Furthermore, I expressed my dissatisfaction with a company that overcharges its customers. The Bardi representative instructed me to email my refund request to ***. However, when I sent the email, it bounced back with a message stating that it was "Undelivered Mail Returned to Sender" because my email was blocked by the recipient. I was surprised by this as I had never emailed them before. I called them again to address the issue and was informed that they would not refund me because I had not cancelled within 3 days, which was only mentioned in a receipt they emailed me later. I was never informed about this time limit and certainly did not agree to it. Additionally, I had contacted them on the same day they finally came to service my AC. Therefore, I am requesting a refund of $237 since no preventative service was ever performed, and Bardi made no effort to provide the service for over 2.5 months.

1. During a PC tune-up, *** informed me that I needed to replace a Voltage absorption part in my upstairs AC unit. I found this strange because my unit is only 3 years old and came with my new home. After researching, I discovered that the part costs around $20 online and takes about *** minutes to install. When I asked the technician for a quote, he quoted me $290.00, which I found to be excessive. Despite my hesitation, the technician insisted on the necessity of the repair and mentioned that it came with a 5-year parts and labor warranty, no questions asked. Intrigued by the warranty, I decided to make the purchase. However, when I received the invoice, it only mentioned a Level 2 Warranty. I repeatedly contacted Bardi via phone and email, requesting an invoice that clearly stated the warranty as promised by the technician ***. Unfortunately, my requests have gone unanswered to date.

2. Instead of opting for a $69 x 2 AC-only tune-up (since I have 2 AC units), I decided to purchase a $287.00 Friends of Bardi service membership. This membership seemed like a good deal as it included 2 AC tune-ups, 2 Furnace tune-ups, and Plumbing maintenance for the year, with an auto-renewal option. The technician, ***, assured me that I would receive a welcome package in the mail, which would explain all the details of the membership. However, all I received was an invoice with basic information. I reached out to Bardi multiple times via phone and email, expressing my desire to receive the welcome package with the full terms and conditions. Unfortunately, my requests have been ignored. Additionally, I have noticed that my upstairs unit's compressor makes loud noises when it gets hot. Due to these issues and the lack of trust in Bardi's services, I have decided to hire another company to inspect my units.

3. I was charged $25.00 for TFS/PPE (Truck, Fuel, ***) without being informed about the charge by the technician. Bardi promised to refund this charge, but I have not received the refund yet. I am willing to pay for the $69 x 2 PC tune-ups on both of my units. However, it is important to note that I was initially told that my units were in good condition except for the voltage starter repair. Now, my upstairs unit's condenser is making noise.

In May , I contacted Bardi to book a maintenance service for my heating and air unit. During the scheduling process, they informed me about a maintenance plan that promised cost savings, so I decided to purchase it. Unfortunately, this plan did not suit my needs as my schedule is unpredictable. To my surprise, I later found out that I was enrolled in automatic renewal, and Bardi charged my credit card $176.00 without providing any service. When I brought this issue to their attention, they informed me that I was no longer eligible for a refund. Additionally, I discovered that in order to cancel the contract, I would have to send an email.

I initially joined the 'Friends of Bardi' program due to its promised service and discounts. However, I soon discovered that several appointments were consistently rescheduled. After enduring multiple postponements, I reached my limit and decided to cancel the program during my conversation with a representative from Bardi. Unfortunately, they have now billed me $176, claiming that I never officially cancelled the program "in writing." They assert that they possess a recording of our conversation but refuse to play it for me. Bardi is essentially charging me for services I no longer desire and have already terminated. This situation feels like a clear act of theft.

On April 5th, I had an appointment with Bardi Heating and Air to address some issues with my toilet and water shut off valve. I had already identified the problem, as I had previously had my other toilet fixed. Unfortunately, Bardi sent an inexperienced technician who seemed unsure of what to do. To my surprise, he suggested that I contact "one of my people," which I found to be a potentially offensive racial comment. Additionally, he took it upon himself to inspect my hot water heater without my request or consent. In the end, they charged me $176.00 for work that was not completed satisfactorily. My toilet is still running, and I feel insulted by the whole experience. I am requesting a refund for the services provided.

We had scheduled a maintenance appointment for our HVAC units with them. Unfortunately, the technician ended up causing damage to both units. Upon arriving, he immediately went to the unit and cut a green wire in the furnace. I'm not sure why he felt the need to do this for a simple tune-up. When I asked him about it, he claimed that the wiring was not normal. However, this caused the previously functioning unit to stop working altogether. He assured me that it would start running again after some time, but that never happened. As for the second unit located in the attic, it also ceased to work. It's unclear what the technician did up there. This is definitely not the way to conduct business, and they should be held accountable. Especially during this pandemic when people are already struggling, it's unacceptable to make money in such a careless manner. I deeply regret scheduling service with this company, and I'm worried about the cost of repairing the damage. I hope they can at least inform us about which wires were cut.

I scheduled Bardi to come out for the "$69" tune up special on February 16, 2022. The technician who arrived informed me that additional work was required and promised to send me an estimate invoice for my review. If I agreed, he would return on February 22nd. To secure my appointment, he requested a deposit. However, on Monday, February 21st, I still hadn't received the invoice. Frustrated, I called Bardi and spoke to three customer service representatives before finally reaching ***. She acknowledged that my situation had been mishandled and pleaded with me to review the information she provided and call her back once I had done so. I agreed to call her on February 24th, but when I did, I was given the runaround. She was unavailable, supposedly in a meeting, and no one else in the company could assist me with my $800 deposit refund for work that had not been completed.

I contacted Bardi regarding my air conditioner not cooling properly. They dispatched technician Case Carmichael to inspect my system on August 23rd. Mr. Carmichael informed me that the system was functioning correctly, but he needed to flush a line or perform a similar task. Before leaving, I informed him that the unit was still not cooling. He advised me to give it a day or so, assuring me that it would cool down. I was charged $309 for the service. However, after a couple of days, I contacted Bardi again to report that the system was still not cooling. They sent another technician who informed me that I needed a new HVAC system. I questioned why the previous technician had assured me that the unit was fine. After discussing the matter with several company officials, I eventually spoke to a person named John. I explained my experience and he apologized and seemed to understand my frustration. I mentioned that I had considered purchasing a new system from their company, but I was dissatisfied with their handling of the situation. John promised to refund the $309. However, I have not received the refund yet. I attempted to contact him on 9/4, but received no response.

I contacted Bardi, the installer and maintenance company for my two HVAC systems, to schedule a service call because the pump on my main house system was leaking. A technician arrived at my home and informed me that the issue with the pump was that it was clogged and dirty. He then mentioned that it was my responsibility as the homeowner to clean the system. He offered to fix the problem for $300.00 that day or suggested that I sign up for the "friends for Bardi plan" which would provide a reduced visit rate. I declined the offer and requested that he clean the system and pump for optimal efficiency, to which he agreed. I left him to perform the service, paid him $216.00, and he left. However, upon later inspection, I noticed that the system was still leaking water and found that the pump, fittings, and all connected parts were extremely dirty. I have photographic evidence of this. I immediately contacted Bardi to discuss the issue, but I am still waiting for a response despite them already cashing my check. I paid for a service that was not properly completed.

We had a service package with Bardi and our units were functioning well. Bardi contacted us for "regular maintenance" and during the maintenance, their technician accidentally broke our attic ladder and dislodged hoses from our units. As a result, the loose hoses caused a leak that resulted in water damage in our daughter's room, including damage to her rocking chair and the ceiling. The downstairs den also suffered ceiling damage. This incident occurred in mid-January. However, since then, we have not received a permanent fix for the units. Whenever I manage to reach someone, they claim they are waiting for parts. They did fix the ceilings, but we had to find our own repairman for the attic stairs since they said they didn't have anyone available. On 2/5, we submitted a $700 invoice for the repair, but we have not received reimbursement yet. Despite calling the "Manager" multiple times, there has been no update or resolution provided. I have spent a significant amount of time trying to resolve this issue, which should not have occurred in the first place since our units were working perfectly fine before their visit.

I contacted Bardi on 4/15 to schedule an inspection for my water heater, A/C, and garbage disposal replacement. A technician arrived promptly that day and was very friendly. They offered to inspect the A/C and informed us that it was functioning properly. However, they mentioned that other technicians would need to come the next day to address the garbage disposal and water heater. Although I had reservations, I agreed to proceed since we have a relationship with Bardi. On 4/16, two additional technicians from Bardi arrived to assess the hot water heater and garbage disposal. They recommended replacing the 50-gallon gas water heater, which would cost a total of $2312.00. I declined the replacement for the garbage disposal, which would have cost $551. The installation team was incredibly pleasant and provided excellent service. However, I found the price to be excessively high. We reluctantly accepted the service because it was mid-morning on a Friday, and it would have been impossible to find another installer over the weekend. I would appreciate it if someone from Bardi could discuss this matter further. I believe a partial refund is warranted.

The business has refused to assist us with a defective part that is only one year old but is now six weeks out of warranty. Due to the pandemic, we were unable to receive service in a timely manner, which further delayed the resolution. We initially purchased a new A/C unit from Bardi in 2015. In 2019, we discovered a leak in the large coil and were informed that the part was covered under warranty, but we would need to cover the cost of labor, to which we agreed. However, the technician who was sent to repair the unit was not skilled enough to work on that specific type of unit and failed to order the necessary part. After a significant wait for a specially made part, Bardi eventually offered to perform the repair free of charge. Unfortunately, due to strict quarantine measures during the pandemic, we were unable to have a service person come to our home. It was only after this period that we realized the system was not cooling properly. When we contacted Bardi, we were informed that the part that had been replaced in 2019 was just outside of the warranty period. Bardi agreed to contact the manufacturer to inquire about a possible replacement, but according to Bardi, the manufacturer refused to honor the warranty. They did suggest that we could contact the manufacturer ourselves or work with another company that still uses that vendor. We strongly believe that we should not be solely responsible for the cost of replacing or repairing a part that was specially made just one year ago. When we raised this concern with management, they informed us that they would not offer us a deal on a new machine or on the repair work because they were no longer allowed to perform new installations or repairs in our building. However, after discussing this with building management, we discovered that this statement was not true. Therefore, we are requesting that Bardi reconsider their position and the products they sell. According to management and other companies, with proper servicing, the unit should have a lifespan of approximately 10 years. We believe that the unit and/or its parts are defective, and as consumers, we should not bear the cost of replacing them.

On Jan. 18, 2022, I scheduled a visit from Bardi Heating and Cooling to address issues with my furnace. The technician, whose name I cannot recall, informed me that the furnace required a new pressure switch and stated that he would only proceed with the repair if I purchased a 1-year service warranty. Reluctantly, I agreed to the warranty. However, upon inspection, the pressure switch appeared used, despite the technician's claim that it was new. Unfortunately, my furnace malfunctioned again on January 20, 2022, exhibiting the same start and stop problem. Frustrated, I promptly emailed the service manager, whose name I cannot recall, expressing my dissatisfaction with the company's deceptive practices and demanding an immediate refund of the $235.00 I had paid. The following day, the service manager, whose name I cannot recall, contacted me and assured me that they would rectify the situation. At 5pm, the same technician, whose name I cannot recall, returned to my house and suggested that there could be multiple issues with my furnace, including a faulty flame sensor, electrical surge, or simply old age. I questioned why he had not mentioned these possibilities during his initial visit, but he did not provide a satisfactory response. I began to doubt the technician's HVAC certification and competence. He also mentioned that the service manager, whose name I cannot recall, instructed him not to repair my furnace and promised to refund my money. I have lost all trust in these individuals and believe that the company's owners should terminate their employment for their dishonesty and fraudulent behavior. The technician, whose name I cannot recall, boasted about his 17-year tenure with Bardi Heating and Cooling, but I later discovered that he had only been hired in January 2022. Clearly, these are not trustworthy individuals. I have endured three days without heat in freezing temperatures, and I am skeptical that the pressure switch replacement was necessary, especially since the technician asked for permission to test the part after its installation. Similar complaints can be found in the reviews of this company.

The vendor came to service my heating/air system, and I mentioned that the furnace door falls off. The technician taped it shut, but I called the office two days later to inquire about the door. I was told that the service manager would call me back, but he never did. Frustrated, I called again a week later, and they informed me that the service manager wanted to schedule a service call to assess the problem. I found this redundant since their technician, Justin, had already seen the problem and taped it shut. I repeatedly asked if there would be a charge for them to come back out, but I never received a clear answer. It's important to note that I am on a service plan with their company. During my call a week later, I spoke with a gentleman who suggested that my house could be settling, causing the door to fall off. I found this suggestion ridiculous as my house was built in 1972 and is not settling. Furthermore, Justin never mentioned this to me. The heating system has been in place for over 5 years, so it's highly unlikely that my house suddenly started settling and the door started falling off. I contacted the manufacturer, Lennox, who informed me that the door is part of the furnace and is a warranty item that the installer should fix. Throughout my years with this company, I have experienced numerous issues with their equipment, but I have always managed to get them fixed. In the past, their home service has been subpar, resulting in rusting of the A/C unit's bottom, which should not have happened according to a technician who visited my home. Additionally, some wiring was done improperly, as confirmed by one of their employees. Despite these issues, I even hired them to replace my water heater. Ultimately, I am disappointed with the early aging of the equipment and the lack of support from the company. Furthermore, they do not honor appointments.