The complaint has been investigated and
resolved to the customer's satisfactionResolved Banner Hospital Sun City, AZ — wrongful death
resolved to the customer's satisfaction
Banner hospital left mother unattended and on side of bed after transfer from ICU @ 2 am where she fell striking her head and fracturing her neck. Did not call family for approximately 6 hours post fall. Delay in treatment until they needed head wound sutured and ED doctor refused pending neurological evaluation and CT scan. No pain meds given even though patient writhing in pain Oxygen set at 2l even though orders for 4l. Incorrectly placed cervical collar twice.. No pain meds given for several hours. Nurses keep notes separate from offical chart and white out to make corrections. Nurse stated they didn't call family beccaus they don't have to. Mom never recognized u and passed away later that day. Banner stated full investigation but they never contacted family members for input. I have POA and trust POA to act on behalf of estate as well as my father who has Alzheimer's but Banner has policy that legal guardianship must be in place prior to discussions with me. This process is not legally necessary as POA and trust exist and is extremely burdensome, expensive and will require my father o be declared legally incapacitated, depriving him of what little dignity he has left. This experience with the BAnner Healthcare system in Sun City displayed a very non caring staff .