Back Market review: Google pixel 7 pro - returned

I bought the Google Pixel 7 Pro, and unfortunately, it was faulty. I exchanged it for another device, but to my dismay, the second one was also faulty! Frustrated, I requested a refund. It's been nine days since they received the returned device, and after several messages, I finally received a response stating that they will refund me. However, to my surprise, they have only refunded me partially.

The communication was nice and smooth only until I requested a refund. I do not trust this company. To make matters worse, Back Market responded stating that they charged me because 'The first month of i-surance Wakam is free, and the remaining months are charged according to the amount used.' How can they justify charging for two faulty devices that were both returned?

According to their policy, I can cancel the cover insurance within 30 days if not used and will be entitled to a full refund. Back Market has withheld the refund process for 10 days, and now they refuse to provide a full refund as per their own policy.