after finding out we were expecting a baby my partner and myself visited babyland in kirkcaldy and received clear advice on a pram we liked. However on returning to purchase the pram we found it had rise from 299.00 to 399.00 pounds. When asked about the reason for this rise (although a rain cover was added to the package)) the staff made us feel most unwelcome as though we had no right to question it and were told that we were never told of the original price and handed a card that had the stores number to complain if that is how we felt and made to feel as if we were liars and an annoyance to them. As my partner is expecting I feel that the staff laid unnecessary stress upon her and I find this appalling but do not know where to complain as all I can find is the store details.
I was advised by friends that this situation would arise so I believe I am not the first complainant about this company and would like other expectant couples to avoid this unnecessary stress and confusion.
The complaint has been investigated and resolved to the customer’s satisfaction.