S Nov 22, 2020
This review was posted by
a verified customer
Verified customer

Unfortunately I order 2 dresses and was deemed to be lost in transit and was advised by AusPost to contact the merchant to organise a refund and if I provided the reference number - it will be rectified quickly as the merchant has a contract with AusPost to have a turnaround within 48hrs. It's now almost the end of Nov and have reached out to babyboo several times with no response at all and then eventually advised they need AusPost to say in writing that the item is lost which is not protocol AT ALL nor AusPost do this as part of their procedures for any lost items. I've relayed this information and yet again no response.

I've been purchasing items from this company for several years and never had an issue. I'd like to think that after all this time, something as simple as responding to an email or an acknowledgement would be the minimum given the stuff around by all parties involved.

So not only I don't have the items but i'm out of pocket also. It is beyond frustrating and so disappointing on so many levels that this has occurred.

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