Avianca / Aerovías del Continente Americano S.A. Avianca Customer Care Service


Aerovías del Continente Americano S.A. Avianca

Centro Administrativo Avianca, Client Relations Division, Avenida Calle 26 No. 59-15

Customer Support Phone Numbers

+57 5330 2030(Barranquilla, Colombia) 0 0
+57 1401 3434(Bogotá, Colombia) 0 0
+57 2321 3434(Cali, Colombia) 0 0
+57 4444 3434(Medellín, Colombia) 0 0
+44 80 0031 4206​(UK) 0 0
+1 800 722 8222(Canada) 0 0
+1 800 284 2622(USA) 0 1

Avianca / Aerovías del Continente Americano S.A. Avianca Complaints & Reviews

Avianca / Aerovías del Continente Americano S.A. Avianca / was not allowed to board the plane

Feb 19, 2019

Reservation #22445042801 --- Ticket #5472955668885 On the night of Jan. 19, 2019 I arrived at the Aeropuerto Jose Joaquin de Olmedo in Guayaquil, Ecuador at approximately 11:30 pm. After waiting for my turn in line, I finally reached the counter. After handing the lady at the counter my...

Avianca / I am complaining because avianca online make me pay my tickets twice.

Jul 06, 2017

I bought my tickets online for 5:40 p.m and when I arrived for my connection flight they told me that they used military time and my penalty was $150 dollars. Same amount I bought my tickets for. I bought them online and check several times to make sure the time was right so that I have...

Avianca / Makeup

Jan 31, 2017

Incident Date: January 31, 2016 Time:7am Avianca employee made me throw away my makeup and my mom makeup foundation when I already had pass through immigration and no one said anything downstairs. I travel from Los Angeles with the same items and I was fine I dont understand why in El...

Avianca / My luggage

Jan 25, 2017

Hi My name is Marcia Chelli Domeneck And we live in USA Destination Brazil The travel us great, me and my husband are in Brazil now, we start our trip in Washington Dallas international aeroporto on January 18 2017, destination Brazil We hade connection in Bogota them Sao Paulo When we...

Avianca / Child escorted flight

Dec 28, 2016

I payed this airline to provide an escort for our child to return to Colombia after visiting for the holiday. Apon arrival every thing was well until i left my wife at the gate to catch hos flight. The staff took all his documents and told them to sit and wait no problem. After everyone...

Avianca Airlines / Over charged

Jul 03, 2013

I purchased a plane ticket to central america (el salvador) on 6-29-13. I was told when I called to confirm my flight that I was entitled to 70 lbs. And 22 lbs. On my carry-on bag. - One of the luggage had two extra pound and I was told to remove the extra wight and I did. I took six...

Avianca Airlines / Refused refund unused airfare

Apr 17, 2011

Avianca leadership is short-term minded. Wouldn’t be surprised if Avianca doesn’t survive the new era where power is shifting to customers, and companies that don’t have what it takes to care for their clients will die off. Actions speka louder than words and Avianca is heading in that direction. Good for their competitors like Aires.

Avianca Airlines / Inflexible uncaring corporate policies

Apr 17, 2011

Wanted to make a reservation online from Miami to Bogota on Avianca, their site has no option for reservation (like all airlines have). I hesitantly purchased a ticket. Then, called next morning to change date and Avianca refused to do that without charging me a penalty. All they were...

Avianca Airlines / Terrible airlines


Son and companion took flight #60, Jfk to Bogata. Discriminatory rude treatment by staff of this airline. Two of the few if any Americans on flight. Seats moved to less desirable location, other passengers offered more amenities, son hit by cart, no apology, companions blanket taken from...

Avainca / Customer dis service


Avainca told my travel agent my flight was changed from 6 PM to 11:55 PM when i got the airport the plane left at 6 PM they made me pay $150. to change my ticket. It has been a month and i still have not been credited by Avainca I will never fly this airline again and will make stops on other airlines rather a direct flight with them.