The complaint has been investigated and
resolved to the customer's satisfactionResolved Aventura Technologies — Terrible company
resolved to the customer's satisfaction
We ordered thousands of dollars worth of non-PC based DVR's with cameras. The order was originally sent to the wrong place but fine we got over that.After the equipment arrived a year had passed and apparently our warranty had ran out, fine. We read through flimzy 12 page child-like written manuals and sort of made sense of the installation. We painstakingly installed the equipment but nothing was working as advertised. The most we got was a fuzzy camera signal. (but it was color wow)
Here's my gripe. I phoned Aventura technologies several times and even spoke to some nonchalant manager who categorically told me they will not even talk to me if I don' pay $495.00 because a year had passed. I said all I needed was a brief clarification on the wiring that was obviously faulty. The funny thing is my board had approved purchase of 4 more units and I told these genuises but they couldn't even give me simple advice on wire polarity problems.
I decided we also needed stand alone joy stick controllers, but this money hungry stealing company insisted I pay $495.00 just to talk to me. I couldn't believe we were just about to order more stuff from this despicable ensemble of thieves.
This is a company that sells faulty equipment and they know it. They don't care and if you need a headache go ahead and deal with them. Please support companies that care, this company is the symbol of greed and shocking customer service. Oh yes they'll talk to you but their words will give a headache.