The complaint has been investigated and
resolved to the customer's satisfaction

I asked for the ingredients of a toner used that caused my hair to turn orange and become very brittle. Aveda does not reveal ingredients used in their salon products. These products are impossible to remove, and damage the hair.
Reply from the Florida Board of Cosmetology
There is nothing in the Florida Board of Cosmetology laws and rules requiring Aveda to release this information to you. I suggest you seek legal counsel for assistance.

Thank you.

Executive Director
Board of Cosmetology


  • Rc
    rcgsalon Dec 08, 2009

    I don't know exactly what your situation is but from the tidbits of info you give here I will guess you have medium to dark hair and wanted light blonde or neutral med blonde highlights. Sounds like your stylist may have been highlightling your hair, could not get it through the red orange stage of lift and instead of toning they left your lightener on too long for the existing condition of your hair.A toner would not make your hair brittle or damaged but previous damage done to your hair by you or your stylist can. If you have done "box" or drugstore color and failed to reveal that to your stylist during the consultation then blame is on both of you.

    0 Votes
  • An
    Angela wrongfully terminated at Aveda Jan 18, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I contacted the Office of Attorney General at [protected] or email them your complaint about Aveda at [email protected] charges very high prices for a school with students performing the services. I got an awful education and unfairly terminated. The OIG forwarded my case to the dept of education and they investigated Aveda. They did find things wrong by Aveda. More people need to report Aveda Institutes to the OIG to keep them from scamming students and paying clients in the future. I would like to start a class action lawsuit as well. Please contact me if you are interested at [email protected]

    0 Votes

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