The complaint has been investigated and
resolved to the customer's satisfactionResolved Autographs America — Accommodated me
resolved to the customer's satisfaction
I had purchased a Beatles album autographed by all 4 members of the Beatles from Autographs America. After telling a friend about my purchase and the reasonable price I got it for, he told me that I was very fortunate because the Beatles rarely autographed anything and to find something with all 4 signatures on it for under $5000 was unheard of.
I got nervous and began researching Autographs America on the Internet. Everything I learned about them was negative and frightening. I called the company and expressed my concerns. I was informed that there is a disgruntled former employee spreading erroneous information about the company and the legitimacy of the signatures and that this employee is being sued. I was still apprehensive and requested that my order be cancelled and my money refunded. I was informed by the employee that I was not able to do this over the phone and that I would have to e-mail the company. I figured I was getting the run around and could kiss my hard earned money goodbye. I e-mailed the company requesting they cancel my order and refund me my money. Shortly after that, I received an e-mail that my album had been shipped. I contact my bank and they informed me that the withdrawal was pending right now and I could not stop payment. The only thing I could do was dispute the charge once it was billed to my account. To my surprise, two days later when I went to check my account, the charge had been removed! Maybe this company is reputable afterall? Maybe I just missed out on an amazing, once in a lifetime find! I'll never know now.
My story ends with the fact that Autographs America was very cooperative, accommodating, and the lady I spoke with on the phone was pleasant to deal with. I got my money back right away. I may have made a mistake cancelling my order.