Auto Credit of Virginia review: Poor Customer Service

DO NOT FINANCE your vehicle through Casey Auto Group, Inc. unless you desire to come in contact with the most unprofessional group of staff members at "Auto Credit of VA" which is owned by the Casey Auto Group in Newport News, VA. At the time of purchase the salesman was "OK", the manager was better in the closing of the deal. The buying experience was "OK". We financed our car through Casey's Auto Group own finance company named "Auto Credit of VA", it has been a nightmare to have any telephone interaction with the staff.

1) They will answer without identifying themselves and so they can be rude, unprofessional and down right nasty to when you are making your payment for the vehicle you finance through their company.

2) You have to ask them to send you a receipt for your payment, they act as if you're a "Trouble Maker" for asking for a receipt, maybe to charge you for additional fee's at the end of your contract agreement.

3) These "Reps" at "Auto Credit of Virginia" will put you on hold for long extended periods of times (5 minutes to 20 minutes) and then disconnect your call because when the customer that is trying to make the payment or ask for a receipt for proof of payment. They use these methods so the Customer will get upset and disconnect the call after being placed on hold for severe lengths of time.

4) They use very, poor "English" in communicating with Customers.

5) After you buy your car through the Casey Auto Group, they install and use a courtesy beeping system that is install inside your car engine to alert you of your upcoming due date. Ex: Your payment is due on the 3rd of each month, but your vehicle will start ringing this alert as you enter and start the vehicle and when you exit the vehicle beginning (48) hours or 2 days before your actual payment due date. My wife and I were told at the time of purchase this so called "Courtesy Alert" would only ring if you are late making your payment, this is not the truth, it is a blatant LIE! The staff at "Auto Credit of Virginia" will also use these tactics if you report them to upper management, which my wife and I did. The Casey Auto Group, Inc. will not do anything regarding these methods used by the staff at "Auto Credit of VA".

6) DO NOT FINANCE YOUR VEHICLE WITH CASEY, FIND YOUR OWN FINANCE COMPANY (Credit Union, Bank) Unless you desire to be harass, disrespected after you purchase and finance a vehicle through the Casey Auto Group "In-House" financing company "Auto Credit of Virginia". 7) We have made every payment as agreed and are not in default, but we our vehicle beeps anyway. I wish I had purchased the car and got it finance through another company. Casey is "OK" for buying vehicle through their dealerships, but do not finance your vehicle through their "In-House" financing because they are just plain NASTY AND RUDE TO CUSTOMERS! We are searching to find another financial institution to refinance our remaining balance owed on our vehicle.