Attracta SEO — refuses to give refund
On Oct. 13, 2011 Scott Honda called and asked if I needed a company to direct more traffic to my website.
I said no, he kept on scamming me and talking about how much better it would be for me. I told him I would think about it. He said to give him the name of the credit card & #. I told him to WAIT because I needed to call and find out what is my available balance. He said you don't have money in your bank account? I said NO I am unemployed and lost my job just about 2 years ago. I told him to wait and I will call back. Well in the late afternooon, he called back and said that the half amount went thru on my card 246.00. I told him, that I did not have any balance available, but he just kept talking saying it went thru. I asked him to ask billing department to stop and refund credit, since I am not interested. He said he will have to get back to me. The next day Oct. 14, 2011 I got another call by Scott Honda saying that another amount was put thru 245.00 = Total amount $491.00 on my American Express card. I told him to get me billing and reverse or put a refund request because I am not interested. He said he will have them call me. I got an email from Valerie Hughes, Title: Pro Service Account Manager) Office : [protected] ext. 117 saying that they were going ahead to start researching .
I emailed her back and asked her to stop, I am not interested and refund my card. She emailed me back and said they were out to lunch and would get back to me. She emailed me later in the day, saying that they cannot give me a refund. I would have to request from my bank a charge back (which is the same as a stop payment) . I called Macys American Express number and persons I spoke to said that they cannot do that. The company who made the purchase can only issue a refund. I emailed Valerie Hughes back and told her that and she said sorry we cannot give you a refund. But if you do request a charge back, we will not fight it. As of Oct.31.2011 I have not gotten any kind of refund back. Since then I have had to get a new credit card, removed my site name off Google and change domain name. But they may have still access to an embedded code they input prior to this, as they were checking out the website. American Express sent a letter to me saying that I still owe 201.00 which is the unauthorized charge which now I am not able to use my card until I pay it off. Then American Express sent another letter saying they are still in dispute stage.How long does it take to get a refund. I was totally scammed. I will file a complaint with AARP next and then BBB in CA.