AT&T and APPLE review: Voicemail doesn't work / not transcribing voicemail

I have been working with AT&T and APPLE tech department. I have been hung up on lied to and even told that they was going to replace the phone. The I phone is only maybe six weeks old. All I know is I am paying for a service that you are unable to provide. I have suggested that maybe they are looking into the wrong end of the problem. (MAY BE ITS IN YOUR EQUIPMENT) I even asked if it was possible that the company phone has a virus in it. All I know is at one time in my life the system worked great and now its for [censored]!