SUBMIT A COMPLAINT / Aspect Maintenance Services [AMSL] Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Aspect Maintenance Services Ltd.

Unit E7, Barwell Business Park, Leatherhead Road
England, Surrey
United Kingdom - KT92NY

Customer Support Phone Numbers

+44 84 3216 3645(Domestic - UK) 0 0
+44 203 468 0572(International - UK) 0 0
Plus / Aspect Maintenance Services [AMSL] Complaints & Reviews / Aspect Maintenance Services [AMSL] / electrical service

Apr 05, 2019

I called in 2017 for some electrical work to be done on my bosses property. When I made the call I said it was for and on behalf of my boss and I was the property manager. I didn't realise at the time they put it in my name as I was the one calling to make the booking, when in fact I wa... / Aspect Maintenance Services [AMSL] / came 3 times, charged us £828, did nothing.

Jan 25, 2019

The worst possible company, STAY AWAY! Our roof terrace was leaking to the downstairs flat in November so we arranged Aspect to come via our managing agent Savills. They came a first time and stayed 1 hours (costing us £96) only to tell us they confirmed there's a leak (yeah, we knew... / Aspect Maintenance Services [AMSL] / electrician

Oct 25, 2018

Stay well clear of this company, the customer service staff lie to you, the electrician that came, came 4 hours late and didn't know what he was doing. Wasted 2.5 hours calling someone else to ask them what the problem was and left the place in a worst state than when he arrived. Plus left... / Aspect Maintenance Services [AMSL] / roof leak not fixed but charged for

Oct 18, 2017

To whom it may concern I need your help or advice. I'm very disappointed with the service Aspect has provided. I've called and was promised the issue I was having with my roof leak would be fixed. Workmen came to spend most of the time on the phone with their office complaining the... / Aspect Maintenance Services [AMSL] / fraudulent demand for money

Oct 02, 2017

I have just received a letter from Aspect, demanding £192 for a supposed tenant (name on the invoice wasn't any of my tenants) for checking a fault on some Christmas tree lights on the 24th December 2016. This is flagrant extortion for some work that as far as I am concerned, never took... / Aspect Maintenance Services [AMSL] / single window pane replacement

Aug 11, 2017

I called this company as I had a broken window. They quoted me a price of £133.26+VAT discounted by £25. This would amount to £108.26+VAT = £129.91. I received an email from them stating they were about to issue the invoice and that it would have additional charges for some fictitious reason... / Aspect Maintenance Services [AMSL] / unauthorised credit card charges

Aug 01, 2017

Spoke to them over the phone to quote up a tiling job, was given a price of £115.00 (for tiling). Tradesman on site re-quoted over £300 increase in price of the job. Asked him to leave immediately, and 2 days later was charged the original quoted price of £115.00. Their staff lied over the... / Aspect Maintenance Services [AMSL] / dishonest, fraudulent, and incompetent

Jun 07, 2017

Aspect painted the exterior masonry of my house last year and suggested I needed works done on my roof, which was functioning perfectly well at that point, but they said it was preventative work. I agreed. A few months later, there were terrible leaks in the house right under the work they... / Aspect Maintenance Services [AMSL] / exorbitant cost for common boilder repair service

May 16, 2017

The reason I submitted a formal complaint to Aspect is because I was overcharged for the boiler repair service I received. In addition to this, at no time was I warned or informed by the engineer that the repair would cost £1, 333.50. I was charged £162.00 for the engineer to come and diagnose... / Aspect Maintenance Services [AMSL] / unethical business practices and lack of transparency

Mar 14, 2017

Contractor came and performed substandard job, Aspect agreed it was subpar, never heard back or got it fixed, it has been about 9 months later. Called and asked them to send someone to fix it, was willing to pay to have my home looking back to normal after 9 months, contractor came very late... / Aspect Maintenance Services [AMSL] / are conmen - unknowingly, grossly overcharged for small repair

Mar 04, 2017

Overview Agreed corrugated roof replacement over the phone and agreed workmen would come with materials and also call 20-30mins prior. They did neither even though job was being charged by the hour. To add insult to injury, even though they called 'after' arriving at the property at '11am'... / Aspect Maintenance Services [AMSL] / pre-purchase survey

Feb 20, 2017

Extremely dissatisfied experience and trying to ask for a refund. I arranged 3 pre-purchase surveys a few weeks ago and on the phone and I was informed that I would get a full report (with details) after each survey is complete. I should also receive the reports in 2-3 days. No follow up or... / electrician callout

Jan 07, 2017 WHICH magazine advice. An Awful experience tonight. 2 hours to fit 2 brand new expensive light fittings. I had already removed the entire old fittings including the roses and secured the fittings for the new lights, they... / unethical behaviour

Nov 24, 2016

I had three plumbers for a job several months back, it was literally just replacing a plastic pipe. The first contractor stated he could not do anything he was here 30 mins but mentioned a drainage specialist would be required with specialist equipment. The second technician came over and... / plumbing & roofing

Apr 14, 2016

I called this company in December, over the phone told me that the engineer will visit the property and will give me the estimate for repairing leaking flue pipe. The engineer visited the property for one hour and said scaffold need to be constructed and the whole roof need to be cleaned... / plumbing

Jan 23, 2016

Aspect failed to fix my drain pump. It broke again 5 minutes after the plumber left. I asked for the plumber to come back and repair. We were told we would have to pay if the cause was a new problem and not the same as before. The plumber arrived and didn't know why it wasn't working. He... / bad customer service, not honouring quotes

Dec 01, 2015

I got a quote for some very basic windows repairs over the summer and phoned to book in the work and was told their estimator had left so I had to get a second quote, which I arranged. I again phone to confirm the work and was told I’d need to ring back with my payment details, which I did...

Aspect / work unfinished / poor standard

Jun 16, 2014

I arranged for Aspect to carry out some work on my property filling in three small vents to address a damp problem. I didn't imagine this simple job would prove such a challenge for them. They left one of the vents unfilled with concrete dripping down the front of the building and setting...

Aspect Maintenance / delay after delay

Dec 24, 2013

The problem with Aspect is that they take plenty of parallel jobs and subsequently run out of staff. This results is long delays because their builders work a few days here and there. If you have no rush, then they can do a good job but if you have a deadline, then please forget it. Aspect...

Aspect Maintenance / extremely poor service and overcharging

Feb 11, 2013

We had a fault with our boiler which kept cutting out. I called Aspect and they sent a gas fitter. He said he had found the problem, changed a fan and PCB. Aspect take your card details beforehand and then take the fees and send a receipt. The fault continued and during the bitter cold weather...

Aspect Maintenance / very poor service, verging on a scam


Rang them because our Saniflo macerator pump wasn't working, told them that on the phone. They sent out a plumber who spent time undoing the exit pipe, did god knows what else and then said "it is a problem with the Saniflo and you need to get a Saniflo engineer in". We did this and the...

Aspect Maintenance / faulty and fraudulent


They came on the 1st July to repair my boiler. They had previously visited and said that the fan was faulty so replaced it. Minutes after leaving, the boiler did not work. I contacted them so that they could come and rectify the issue only to not hear back from them. I contacted an...

Aspect Maintenance / poor quality work


I contracted Aspect Maintenance to do some building and electrical work. They completely botched the job and caused damage to my property. I had an independent contractor review the work and he found that Aspect had left my property in a dangerous state and the work that had been done did...

Aspect Maintenence / don't use these cowboy scammers


My boiler broke down and we had no hot water or central heating, in the very cold weather out. So I called Aspect Maintenance as they were the only Company who were available to come out at short notice. They came out the next day (Saturday) and the engineer diagnosed the fault as a faulty...

Aspect Maintenance / bad plumbing


spect maintenance was called out to fix my shower. They couldn't fix the problem the first time so a second appointment was made which they failed to show up for. I had called to find out that the Plumber was sick. I then was forced to use them again as I didn't have any other...

Aspect Maintenance / scam


In the recent past we've had good luck with the plumbing crew from Aspect Maintenance. However, we didn't have such good fortune with their gas heater work. The guy changed the circuit board that is supposed to regulate the heat, but instead of doing that, it just starts and...