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Ascentive

Ascentive review: How to file Complaints against Ascentive ( 1 comment)

P
Author of the review
8:54 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

While routinely checking my bank account transactions online, I have discovered an authorized charge of $59.99 from originating from Ascentive, LLC. I have never done, or planned to do business with the said company. I have immediately notified my bank that the fraudulent charge has occurred, and canceled my debit card associated with the affected account. After doing some research, I’ve realized this is a fraudulent company and there is no benefit to a consumer to contact them directly. Usually, the first thing the naïve consumer does, is to contact the company first in hope of being given an explanation and retribution. Often the consumer is very emotional about their complaint. After some hand twisting and threats, the company eventually agrees to refund the consumer the charge, humiliating the consumer in the process, because he or she “didn’t understand the rules”. What I urge the consumers to do is not to waste their time and direct their energy at legally prosecuting the company. First, you have obviously determined that you are dealing with thieves, and the thieves will do everything possible at intimidating you physiologically (not giving you contact options, blaming you, and finally getting off the legal hook by refunding you). But you should keep in mind that for every 10 consumers going through this process, there will be always 20% who simply either give up, or just miss the charge and never report it. This is how the thief is earning their illegal profit. Therefore, I urge that consumers take their time and rationally approach this issue.

1. Cancel your debit/credit card to ensure no further charges.
2. Call your bank’s dispute department and demand the refund. The refund will be credited to your bank account within a couple of days.
3. Research the Company. States have databases with company’s registration information, founders name, address, etc.
4. Contact the authorities and file reports. It is better NOT to report against the company, file the complaint against an individual who is the head of the company.
5. File the POLICE REPORT immediately referencing similar fraudulent activity as evidenced by other consumer website complaints.

In this case, the following is the information about the company.

Ascentive, LLC
Limited Liability Company - Foreign
Entity Number: 2937229
ADAM SCHRAN
Title: President
Address: 201 SPRING GARDEN STRE
PHILADELPHIA PA 19123

I have immediately filed the report against Adam Schran (by the way, here is what looks like to be a video of this jocker on YouTube, so watch this D..k who is in charge of the company taking money out of your accounts: http://www.youtube.com/watch?v=uSBwyNnxG5w ) and Ascentive, LLC with the following authorities:

Philadelphia Police Department
http://www.ppdonline.org/pdf/75-561.pdf
Internal Affairs Division
7790 Dungan Road
Philadelphia, Pa 19111

PA FBI Agent: Janice K. Fedarcyk
[protected]
William J. Green, Jr. Building
600 Arch Street, 8th Floor
Philadelphia, PA 19106
Philadelphia.[protected]@ic.fbi.gov

FTC Bureau of Consumer Protection
https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en#last

Pennsylvania Attorney General:
http://www.attorneygeneral.gov/complaints.aspx?id=451

Please do the same as I did. Don’t waste your time with the ###. Thank you.

Update by pocon
Mar 29, 2010 8:59 pm UTC

the first sentence should read "an UNauthorized charge"

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comments
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Ascentive Customer Support
US
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Mar 30, 2010 3:40 pm UTC

Hello

Please be assured Ascentive does not engage in fraudulent transactions and takes these accusations very seriously. We are investigating your claims and feel that your credit card may have been compromised, through no fault of Ascentives, and fraudulently used to purchase our software.

We urge you to contact our Customer Service Department at [protected] to help us investigate your situation further. We go to great lengths to help customers who have issues with our products and avoid having them contact their bank directly and issuing a chargeback. That is not only costly to us but also, if this is an actual fraudulent transaction then you may discover further unknown charges if your credit card has been compromised. Our Customer Service Department has several methods for tracking down fraud and we can help you to determine when and exactly how this transaction took place. Plus your assistance can help our Fraud Detection Services in stopping future criminal activity.

For over 11 years, Ascentive has provided customers with top notch support via phone, email and live chat. Our services include a 30 day money back guarantee to make sure every customer is satisfied. Chargebacks can be very costly to any business, and we urge customers who suspect fraud or are unhappy for any reason to contact us first.

We look forward to assisting you.

Ascentive Customer Support
http://www.ascentive.com/support/index.php

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