The complaint has been investigated and
resolved to the customer's satisfactionResolved Arnel Managment — Terrible service
resolved to the customer's satisfaction
I lived in Sutton Place apartments for almost 3 years, and It was the worst living experience I ever had... They go thru management every other month or so and there is someone new working in the office all of which were probably trained in a 6 hour class... Some of the things I had to put up with while living there.
1. The upstairs neighbor was loud sometimes and played video games all night long and had his tv up what seemed like full blast... So I went up there and asked him to quiet down and he was drunk tried to fight me I didn't really think much of it was kinda mad but went to sleep... Wake up next day there is a whole in my wall and he obviously put it there... So I file a police report and they give me paperwork then when I go to pay rent that month the 'Apartment Manager' tells me she cant except my rent until I pay 250 dollars to fix the door even though I had a police report I still had to pay.
2. My girlfriend who had a parking pass got her car towed and also had to pay 250 dollars to get her car back, they said they have nothing to do with the people that do the towing.
3. I signed my 30 day notice that I was leaving they didn't offer to do a walk thru of my apartment, I figured they were going to steal my deposit anyway so I'm not going to hire cleaning people to clean my apartment because I'm not getting any money back anyway so what ever... About a month later they send me a statement saying I need to replace the Carpet, Paint, Resurface the counter tops and bathtub... and all kinds of crap that was normal wear and tear that added up to like 1400 dollars. Then the Collections guy he had a last name of Lee I forgot what his first name was... Called me up telling me 'Its obvious you have short man syndrome but if you don't pay the money I'll see your ### in court it will be my pleasure'
Moral of story: DON'T MOVE IN! THEY WILL RIP YOU OFF. If you don't believe me please keep reading up on Arnel Management, you will see many many stories, not one of them good trust me.