Arise Virtual Solutions
Reviews and Complaints

I agree 100% of it being a scam, so after paid all the money that was needed work couple months in I decided it's not for me. Now we are in August and I am still waiting for May 15th paycheck and NOBODY WILL HELP ME, I am at point is is worth legal.

ARISE IS A SCAMMMMMM! THEY ARE NOTHING MORE THAN 2 BIT HUSTLERS GETTING YOU TO SPEND YOUR LAST DAMN DIME AND GIVING YOU THE OPPORTUNITY TO SAY YOU ARE GOING TO WORK TOMORROW AFTER YOU GET YOUR SOW ! once you get your sow and go in thinking you are about to work and something has happened with your vpn n portals ...you go to their tech support for help and they turn off your firewall and security features and leave you with an affected computer, you turn around spend 299.00 to fix what they screwed up and cant release your hours or anything and they terminate your sow because of no shows you had no control of it. they say to you...SORRY ITS FINAL I DO UNDERSTAND YOUR FRUSTRATION AND DO APOLOGIZE...IS THERE ANYTHING ELSE I CAN ASSIST WITH? DOES NOT SOUND ETHICAL AND CARING AT ALL...TAKE MY ADVICE PLEASE DO NOT GO AND SPEND YOUR MONEY WTH ARISE THINKING YOU WILL HAVE STEADY INCOME...THERE IS NOTHING STEADY ABOUT THEM...CERTIFIED TODAY WORK TOMORROW TERMINATED TOMOROW!
AND THE CYCLE REPEATS ITSELF OVER AND OVER AND OVER AGAIN...

When there are more people complaining and a very select few who are not, you know something is very very wrong

Many people can work a company and have different opinions about it. For example, my Aunt in Florida has been with them 10 years and she loves it. Of course she has had her moments, but who wouldn't. Think about what you are doing... you are a customer service rep so for starters you are dealing with many many different people, you are troubleshooting the majority of the time. Another problem that one may encounter is a CSP agent that completes the course not fully understanding all the details. It happens. This is an opportunity that is not for everyone, just like a job that requires much work and it may not be for everyone. Complainers need to consider why they are compaining and be realistic about their complaints in my opinion. IT IS A FREE COUNTRY so we can all say what we like, but I would like to see all those that are happy and doing just fine, share their happy experiences! I am so happy I joined and wouldn't change it for a minute. Grateful that this even exists! If it doesn't work out for me, than it is just not for me. BIG DEAL!

http://www.ratracerebellion.com/ is the website you are looking for

I am sorry to hear you had such a negative experience. Did you triple check that your work PC met the minimum requirements? I thought mind did and after a PC scan, was told that it did not meet. I had Google Chrome and the wrong version of Java. Once I was able to fix, my tech issues were resolved.

Unfortunately, for any tech issue, you have to go to live support. Folks in chat will not be able to assist you. While I agree that your time is important, so is everyone else’s time. While not your ideal answer, it was still an answer none the less.

In any event, I hope you find something that will work out better for you.

You have to incorporate to be a part of Arise (fees, time and paperwork). You have to pay for your background check (fees), a fee is taken out of every check (fee), you pay for your own training (fee and time) which is very expensive and nonrefundable and if you change your mind about a program, it counts against you and you are blocked from other programs (fee, time, loss opportunity). If you keep your head low and you stay out of trouble and dont ask too many questions like, (why did I get pay $22hr with benefits for this same job in the real world and your are paying $7.50hr minus the bi-weekly fee (severely reduced pay) for the same job with NO benefits except, well you get to work from home so this novelty should satisfy you to all ends and justify whatever they want to do with you. When you finally get through training take the time and examine your contract. They will tell you to hurry up and sign it even though there are many blank lines where your promised compensation should be. You have to scavenger for your work hours; if you dont show up on time when they put out the scheduled time slots you would be out of work for that week or have to constantly monitor the schedules hoping that someone lets something go(loss opportunity). And lets not forget about technical issues that you loose time and money on. When you add up the fees, time, paperwork, and loss of opportunities you might as well find another work at home company or work for McDonalds. Many of these "legitimate" work at home companies are simply looking for desperate people who need a job and find all types of immoral loopholes to take advantage of them. If you dont make it, of course your fault because you didnt read the fine print.

You guys must just be failures at life...arise is the great if you treat it the same as you would a traditional job but the problem for you "whiners" is you obviously dont...and did you ever think maybe your "computer, your house, your electricity, your internet service, your dedicated phone line, pay arise fees" are all tax deductible...let me stoop to kindergarten level, that is your taxes...and on top of that would you go back to work for mcdonalds who agress to put you back on minimum wage for $7.55/hr (which doesnt already have taxes taken out), and say i make below minimum wage because they havent taken taxes out?...didnt think so smarts...its all in perspective...i dont even work for arise and never will but I have a daughter that does and it works out great for her situation. If your not above kindergarten comprehension level then arise will be a nightmare for you and you should stick to lower class opportunities...

Mieke, it’s so obvious that you are part of Arise Corporate and not just a simple agent on the phone. You’ve gone out of you way to post on every other forum out there for Arise.

Yes, class cost may have gone down, it doesn’t mean you still have to pay $100+ to get into a class, go on training for 2-4 weeks 4 hrs a day with no pay, and if you fail the exam you’re our of your money and time. Plus, if you are paying for a class you’re supposed to get trained correctly. I have a good friend who just got certified for Intuit a couple of months ago, the training class didn’t prepare him to service that client. He’s sooo lost. I sit with him sometime when servicing and people are asking the most basic questions on the chat because they didn’t get trained properly. On top of that the chat PF are not trained either and all they do is send them (the agents) to the ASD. Come on, they all paid for training and no one know a thing. Also, for what he said, many failed the exam at the end of the certification, so there you go again with people paying for nothing.

About the costs. Let’s say you pay $150.00 for a class and 4 weeks later you pass the exam. You start working making 8-9 per hr, and don’t tell me they make more because unless you are on sales 8-9 is what the agreement says ($8.00 home depot for example). You have to put your computer, your house, your electricity, your internet service, your dedicated phone line, pay arise fees. Without deducting any taxes you are already at under $6.00 per hr. Plus as I commented on a different forum, Arise is not recording hrs properly so you don’t get paid correctly. If you work time over your scheduled 20 or 40 hrs per week because the call or chat went over, they don’t pay you for it. So at the end of any given week you may have worked total 50 hrs and get paid for 45-47 and this happens all the time. Good luck with opening a ticket or trying to call someone to explain it.

I disagree with the complaint as well as with vibora. The costs for certification have gone down in the last few years; it is not a fair statement to say they have increased.

Not all clients have a weekend commitment. It is also important to note that we are told of any specific hour requirements before we even enroll in the class. So, if you can not or do not want to service hours on the weekend, do not sign up for the client. You have no ground to complain about the hours after you agreed to service them… that just makes no sense.

Most agents do not earn less than $10 per hour.. that is just inaccurate. While the people you see posting inaccuracies on various internet sites will tell you this… it is just not true. If the complainers spent even half the amount of time working on perforce as they do complaining, they would be making well over $14/ hour, IMO.

Willow was not a great company to work for; it was good at best. It was plagued with cliques, preferential treatment and I am glad that this does not occur anymore. Granted, it has gotten impersonal… but this is a business and to be honest, I have all of the friends I need and am not looking for anymore, so it does not bother me.

Vibora- I wish you the best in finding something you like a bit better. However, for me, I am quite content and have no intentions of leaving.

I agree with most of the complain.

The classes Arise offers are expensive in time and money, and the rules are changed later. Disney is a bad client to work for, so is Sears. Most clients require hours on weekend, so if you are a parent who wants to work while the children are at school and have your weekends free, this is not the company for you. Also, I know of several agents who have paid for classes and after completing the training have had to leave the client due to lack of goodtechnical support or because the pay was changed.

Most agents earn less than $10/hour, but more than the minimum wage and it would work ok if the csr did not have to incorporate and pay the fees associated with it including filing taxes as a corporation instead as an independent contractor with a simple 1099 payable to the agent. Everything is more expensive as a corporation.

Willow was a great company to work for at one time. I felt respected and considered. One could easily call and speak with a Willow employee with questions or concerns, but now everything is very impersonal and there is not a way to speak to a human.

Willow changed its name a while ago from Willow to Arise, but by then the company had already changed.

I am applying for real jobs and hoping the economy improves to leave Arise. I would not recommend Arise to anyone at this point.

As an Arise agent, you are an independent contactor paid for productivity – you are NOT an employee. Let me say it again- YOU ARE NOT AN ARISE EMPLOYEE. If you are not productive, you do not make as much as you could have. Having been with Arise for over 7 years, I can tell you that there will be times when you earn more than others.

If you are spending 18+ minutes on a call, you need to work on getting your call handling down. Arise has PFs and mentors in place to assist you with this- had you reached out to them before posting this false and MSA violating post? I doubt it.

In all my years contacting with Arise, I have NEVER seen a wave of 600 people for a class. Like the other claims you have made, this is an outrageous and false claim.

If you are looking for something for nothing, Arise is not for you. If you are looking for minimum wage, try Burger King.

For those interested in Arise, there are thousands of happy agents, like me, working and earnig. Do not let a few false posts laced with sour grapes make your decision for you. Visit the BBB & do your own research.

My Complaint is not about Arise.com, it is about its users. First Arise.com clearly states that you are NOT employees of Arise. You either sign up to become an IBO (Independant Business Owner) or a Sub contractor under an IBO (CSP-customer service personnel). First you have a background check to go through, which is needed since Clients DO NOT want known thieves working with customers Credit Cards and account information. Then the testing is for Arise to be sure that you have the ABILITY to learn, pay attention, and have the qualifications to service their Clients. When you pay for the Certification for a certain client, If you pass their Certification classes, any of them with a 90% or better then you can work for that Client. You will be given an SOW - statement of work- in otherwords...a detailed contract in which you can see what the Client will do for you and what they expect from you.
IF you work for another IBO then you will have a separate form in which you must agree on what THEY expect from you.

I have worked in the Arise.com Portal for 2 years now because I happen to know how to read Contracts and fulfill what is expected of me as a Servicing IBO. I have been paid and in turn I pay my own employees. I have worked for the same Client this whole time because I meet the expected requirements. It is that easy. If you see it as a SCAM then maybe you should take a look at what you might have done wrong.

I have attached one of my invoices.

I agree with Max... for whatever reason, you did not meet he minimum requirements. Not meeting the minimum requirements says nothing negative about you and should not be taken personally. However, your decision to create this post and label the company as fraud because you did not meet the minimum requirements speaks volumes to your character…

Given your extensive legal background, I have to wonder if you gave much thought to your libelous complaint before posting…?

I am impressed with this company & have referred many who feel the same.

Fraud? Not sure how your comment or experience represents Fraud.

Arise has a process in place. Unfortunately, you did not meet the criteria established. It's unclear how you are able to pass judgement on a company that you do not no anything about. Classifying this as Fraud is certainly not appropriate. 9, 000 agents make a living as contractors at Arise.

This post is now 2 years old, and I cant believe this company is still legally in business. There really needs to be a nationwide law to protect these types of things from happening. Make these owners serve jail time and than they will think twice of ripping people off.

But everything that was said is true. My class also was about 28 students, and than learned there was a total of 80 for sure with the total of 3 classes because of a class field trip and because of 3 teachers in the room. And I was so bothered that there was that many students, and I kept saying they do NOT need this many people. It honestly doesnt matter how well you do in class, they already have in mind how many they need.

Its 2019 now, so if anyone sees this now, please please do not sign up on arise, unless you dont mind loosing money. You dont need to get a phone line, it will never be used, they just need a number to set up your Avaya. So dont even waste money in investing that.

Dont go buy a computer, if already have one good. Dont buy a servicing phone, it will not be needed. Most of all dont even join. Dont waste your time and money!

I work for arise and all i see is a bunch of people crying because they didn't take the time to study and they dont understand the fact that arise did not employee you your an independent contractor which means you work for yourself you made the choice to work for whatever company you worked for and fyi you dont pay for training your paying for the software and all the necessary passwords Arise isn't a scam

I have been a contractor with Arise since 07/2012. I am very pleased with my progress so far. As for income. I work at home, that means No gas, no work clothes, no lunch money, and no waisted commute time. So that being said, Im very pleased with my income. I have known agents that did not make it for what ever reason. All I can provide is my own experiances. Once you complete your certification. Work hard, put in the hrs and time it takes for you to suceed. When you commit to servicing hrs, Keep them.. I know how long I sit in front of my computer putting hrs in, whither it is with stalking for xtra hrs in Starmatic, upskill classes, and servicing. At this time Arise is running a sale on the 1st part of the enrollment process for $5.00, that is a $94.00 savings. So if you want to work for yourself. Now is the time to joing Arise

I have worked for arise since 2006. I have had 5 contracts with them. Every time I get bored I change my contract. It gives me freedom to work from home and make my own schedule. When you sign up for Arise, you do NOT, work for them. That is why you have to pay for training. You are investing in your own business. Also, it is not a perfect system (since when is work perfect?). There are things that you will like and things you will not. Just like any other job. I find it much more rewarding than not. I get paid every two weeks working for Apple. I am always one of the top performers so I get the pick of the liter when it comes to my hours ( I work 25 to 40 hours a week, depending on what I feel like doing). We are also allowed 30 consecutive days off with no explanation. We just submit a form saying how long we will be off. There are so many perks I could go on forever. A few things that could be improved include the amount of access you have to a direct manager or HR when you need it. I admit that going through the tech support is a bit hectic but hey, its not a perfect world. It reminds me of any other job I have ever held. Good things and bad things.

Arise in general has been great to me however people Like AQUILLA that use Arise don't explain the actual costs of getting started in the arise pool. Yes they explain that you have to take a background check that YOU have to pay for which is odd because most companies pay for background checks when they are needed, but it's never stated that is you are going to work for one company it's going to be $250 to take their classes as well to prepare for the job and I think that they should have the companies who use them express that this is NOT CHEAP that you have to put out two, three, and sometimes even four hundred dollars, definitely not someone who is a single mother on a fixed income needs to do without saving the money up of a time. ARISE HAS BEEN GREAT FOR ME THOUGH DESPITE ALL OBSTACLES.

I have been working through Arise for 7 years. Generally, i am not happy with them but they are not a scam. They are exploiters and their contracts are set up so that it is very easy for them to terminate at their whim. Basically, the contract you will have to sign will have so many ways for you to fail that at any time they can find something you aren't achieving and end it for you. The QA requirements for AAA read like it was created by a BOING engineer! I have been able to survive doing this but would rather do something else. I compete for hours with other work at home agents and am lucky to see 18 per week. The pay has gone down steadily since I started. Each contract seems to get a little worse. Pay is, $8.00 to $10.00 per hour on average, I'd say. Anyone who says they make $1800.00 in a pay period is probably lying. I can see where someone might pull it off with 90+ hours weeks but that doesn't seem likely. They use to be a quality company when they were Willow. Something happened when the company name changed to Arise and it has been steadily going down hill since. If you work through Arise, you can expect average pay, a flexible schedule (within contract limits (and they usually require weekend work)), to have to compete for hours and have little or no issue resolution for anything. As far as the original poster is concerened, I doubt they were dropped with no real reason. They probably failed when being observed taking the test calls at the end of the course. Funny that AT&T was meantioned above. Avoid them, they will rip you off. They can't help it. They have been ripping people off for years so why stop now. I hope some of the info I have posted is helpful. I am not too terribly happy with them but I am making enough to survive and right now, survival isn't all that easy.

Here's the deal. Go ahead and spend the money to become part of the Arise "team". But 2 months later, remember, we DID try to warn you. You chose instead to listen to the trolls Arise sends to these boards to offset the HUNDREDS of dissatisfied agents who have severed ties with them. While you're at it... Google the class action suit against ATT and Arise in California and read WHY it was filed... for hte EXACT same reasons people are trying to warn others away from this company.

i hate arise and lead

I have been reading all the comments and was hesitant about this opportunity. Especially when I see persons like Mieke, trying so hard to defend Arise, that's a red flag. But after reading this comment written by Craig, I am more leaning towards the right. You are right in regards to the start up of any business. I was employed in a Govt position and would you believe there were also start up costs. Credit check, licences, application fees, etc. There are costs involved with any job whether you see them or not. As was also stated, you are never problem free in any job. If you dont like the work, it is the salary, the benefits, the hours, etc. So why not take the chance. If it is not what you want, take the loss on your taxes next year. I will pray on this and ask God to help me make the right decision.

Wow, you read my mind, you would think I was the one who wrote this. And I literally said this on their social media page, like an hr ago, that they WILL meet their match!

Your right and right about everything. This post is old, but clearly things didnt change. I wish I would of read all of this before wasting my time and money! Yes! they will only certify a very few. Even though I passed everything, did all the homework, came to class everyday I didnt pass through and then my teacher ghosts me from my emails. I have time now, and I will make it my business to put this company on full blast. If someone is speaking highly for arise, I can guarantee they are an Arise employee, not the contractor ones where people pay for the training class, Im talking about the ones who ACTUALLY work for arise itself, the ones who have to have a BS degree to even be considered.

This is sad to those who really need a stay at home job, but the signs are there never pay for a job. I can say in my group there were a total of 80 people. I knew it was 80 from our class field trip. And that number bothered me. Because I said 80! they do not need 80 employees!

So I believe you are right when you say arise must know how many employees the company needs to employ.
Arise dont care because they are gaining and making money whether you pass or not. Its a recycling thing to them and to be honest 1 of the smartest scams.
Like why would the training class have 28 to 30 students. For one client? These are major clients, and I am sure they are not on a shortage of employees. They may just need a very few like 2-3 people. I wonder if these major companies knows whats going in arise. They are risking their reputations.

Run from arise. run from disney company in arise, and save your time in getting a legitimate remote job.

I will have to agree. I recently did not make it through certification calls. The reason being ( I did not have a FANTASTIC SMILE) throughout the phone call. I had no problem navagating the system, or getting clients the information they needed, but they said I always sounded monatone. But yet my greeting was always great? I think they just look for anything to let you go, like one person said they know how many they are going to hire, and if your not one of them, they will find something wrong w/ every phone call. And whats funny, they just posted today that Carnival is hiring again!

You have to incorporate to be a part of Arise (fees, time and paperwork). You have to pay for your background check (fees), a fee is taken out of every check (fee), you pay for your own training (fee and time) which is very expensive and nonrefundable and if you change your mind about a program, it counts against you and you are blocked from other programs (fee, time, loss opportunity). If you keep your head low and you stay out of trouble and don’t ask too many questions like, (why did I get pay $22hr with benefits for this same job in the real world and your are paying $7.50hr minus the bi-weekly fee (severely reduced pay) for the same job with NO benefits except, well you get to work from home so this novelty should satisfy you to all ends and justify whatever they want to do with you. When you finally get through training take the time and examine your contract. They will tell you to hurry up and sign it even though there are many blank lines where your promised compensation should be. You have to scavenger for your work hours; if you dont show up on time when they put out the scheduled time slots you would be out of work for that week or have to constantly monitor the schedules hoping that someone lets something go(loss opportunity). And lets not forget about technical issues that you loose time and money on. When you add up the fees, time, paperwork, and loss of opportunities you might as well find another work at home company or work for McDonalds.

I've worked for Arise for over a year now. I do consider their policies abusive on the VSC. They change contracts and agreements, even after you start working for specific clients which you did based on the terms stated on the original documentation. They change the amount of hours, or how many weekend hours you have to work. They also have lots of issues with their server and they penalize the VSC for it. If you get dropped from chats or from the particular phone application it affects your metrics. They don't care if they messed up, the numbers reflect you were short on your worked time; therefore they don't pay you for that time and drop your commitment which later on you can get fired for it.

If you try calling, there is no one to talk to. If you open a case on their support site they take forever to resolve, and they don't even contact you about it. They just copy/paste from the manual or contract (so ridiculous).

For some clients they have incentive that you can get paid if you book and work the minimum amount of hours, but again with their system not recording the hours accurately you don’t get paid for them unless you book another couple of hours over the minimum to make sure they book the minimum. If you are supposed to work from 2:0 – 4:00 and there is a server problem that logs you out or freezes your application and you have you get logged out for 5 mins, even if you work an extra 10 minutes it sill shows you were short 5 minutes and adjusts your metrics accordingly.

They expect you to provide great service (obviously) but let’s say you were supposed to work from 2:00 – 4:00 and the call went over by 20-30 minutes, they don’t pay you for it.

As many other people have mentioned, everything works on their favor and against the VSC. I got contracted for customer service for customer service for a company, and a month later they decided we needed to start up-selling on the customer service calls (this was never stated on the original client agreement). I don’t like sales; I am not good at it which is why I opted for customer service instead of sales. Well, guess what, I got terminated because low attachment rates (not being able to upsell crap on customer service calls). So, yes they change the contracts and terminate you for it

I have no problem being monitored. I DO have a problem with inconsistencies. Everything about this company and their contracts skew to the benefit of Arise. The agents get zero/no/nada (whatever you want to say) benefit from this package. Not even fair wages. By fair, I mean attainable. It is true that one can be fired "at will". That means for any reason Arise sees fit. As an agent, you have no control over your contract either. I know, because mine was changed 4 times within one contract period. Did they ask me to agree to it? No. Just take it or leave. So why did it benefit me to sign a contract? All it ended up being is a legal contract I signed that they could hold over my head.

Whoever the Mieke is, really has no idea what he/she is talking about. Arise's industry is to cater to the at home person who is looking to give a great service and most knowlingly accepted they are going to have a lower wage. But that is not the problem here. Arise knows ahead of time that things "are not" going to go as it is being portrayed. They advertise one wage, then after you have payed the money to become an Arise agent, you then pay to train for companies looking for help. I really don't have much of an issue with this type of business strategy, but Arise has botched it completely. You pay for these classes (just like you would, say at a college) and you expect that the training would prepare you for the "real world". Well, think again. You are thrown to the wolves like every other company out there. But YOU paid for it. Now, if this were another company, and they saw that only a small fraction of the classes are qualifying, they would ask themselves, "What could we do to better equip these ppl?" But they don't. And my proof? What Rebecca said is still going on. There are classes that have been released recently where 1-2 people qualified. THEN Arise sends out the notice again...needing agents for the same company. So who is benefiting from the second class they released? Arise, because they get the tuition, yet again.

Do you really think that people would purchase a computer, pay money to become an authorized agent, pay money to become an LLC or Inc, pay money to take a class to qualify for a specific company, do this on their own time with no income AND not expect a professional relationship? I know I did and to be fair, I still work there. Not because I want to, but because I've started another venture and I'm kind of stuck (for a lack of better terms) until that other venture ends. I also have recruited friends and family in the past, but I cannot, in good conscience, do that anymore. Over the last year and a half the has been a complete change for the worse. If there is a problem, there is no one to speak to about it. Rules are rules, the contract is a contract (and rememeber the "at will" thing so your side of the contract means nothing). For instance, a collegue of mine had a mother that passed away unexpectedly during a day that she was working. Because of this, she was let go. Not because she could not do her, not because she had bad scores on qa's, only because she had to drop hours within our lockdown period. Dropping those hours devastated her commitment adherance. We are required by contract to not drop below 90%. Well, if you drop 16 hours, or 2 - 8 hour days, you need to work 150 hours to make up that time and raise your commitment adherance to 90%. AND you have two weeks to do it. If you don't, you will get your notice that you have been removed from the line. Now tell me what honorable company would do that!

Hello all,

I was looking for some insight on Arise before I proceeded with filing my "Articles of Incorporation" as these are tough economical times and I do not to want to waste $100.oo doing this if this is a scheme or scam. My main concern with Arise is that I have been a will continue to put out money with no promise of profit in return this is very unsetteling to me. I just don't know what to do...?

Of course they monitor their agents; it is a virtual contact center. I have never heard of a contact center that did not monitor agents... seriously, what is it you expect? If that is stressful to you, then do not work in the industry.

Your friend lost a contract because she was not meeting in an area- Arise aside, please list ONE job you can continually not do what is expected of you and still have a job. Talk Time is a metric; you must meet or loose your contract. There is no ambiguity over this in any contact center.

I am also unsurprised by the foul tone, unprofessional language, grammatical and typographical errors... no wonder it was not a good fit for you.

Wrongfully terminated

Do not ever deal with this horrible company, I tried to work several clients they have dropped me from classes several times that I paid for . They dropped me from the most recent because their systems didn’t work which was not my fault. They will not help whatsoever.

I've been with Arise for almost 3 years and am for the most part very happy. One thing that is true is the extent of their caginess when asked a question or when they cancelled my master contract (long story involving a sick relative) is epic. Given the amount of people they Say work their, it's hard to believe what they seem to not be able to handle, the way they communicate, or how they seem to not understand what is going on. I think what needs to be understood about Arise is that they are primarily a company that gathers and sells data, they are not - maybe even in part- in the US and they really don't care. I used to say you need to treat Arise like your slightly confused uncle but given what happened after my brother died I'd say you have to really keep an eye on them and even though they may pay on time like a machine, you always have to be on the defensive and protect your assets. Though I agree that as a business owner you can't really expect to be paid while learning what a customer wants (aka training), the training they insist you go through which is typically about 4 weeks is so extensive that I would argue that they have a responsibility to offer some sort of compensation and am looking forward to the day that they are made to.

This was 2/19/2021 my account was terminated because of a chat that was misconstrued as inappropriate language which I have never used in a chat .

My account still has a block on it I am unable to apply for any opportunities.

Which I was never asked or talked to about the chat .

I would please like my account unblacklisted

This is a scam first I tried TurboTax from Intuit. Customers always had issues with the system. The person from main chat was rude and incompetent making derogatory statements of the customers and employees in front of other employees. I finished with the SOW. Then I tried Home Depot the trainer decided that I cannot have Verizon and be hardwired which is not truth. I even put Verizon on the line to explain her that the line comes from a pole directly into the house and to the router where I connected my computer. tThe thing is that she made me waste my time until the end of certification w/o telling me that my equipment was not adequate. However I have a brand new Dell laptop, new Microsoft headphones, hardwired, 560 download speed and 430 upload. speed. This is not right a real ripoff, Thanks be to God that I have a regular job as office manager/bookkeeper. This was just extra income but I will find something else in the accounting field. After all I went to graduate school and I have professional experience.

We're their smoke it's a fire it's funny how you have some people in here defending arise but arise ain't do right by alot of people so that only means most of the arise defenders have a dog in the fight with arise how can someone minimize the instinct of someone else experience to make it seem okay what arise has done to so many people I've been working with arise for 4years started as a agent and work my way to a chat pf arise only tries to take care of arise they have poor communication when the agent have issues but if something happened and one of their clients have a issue they make they do what it takes to satisfy the client nobody is on the same page what they teach in training is far off from what u actually have to do in production everybody will tell you something different they constantly changing information processes and procedures and they expect you to be a robot and be on top of everything but when it comes to agent they are mis inform and it takes forever to get a clarification and issues resolved they expect you to over work tolerate disrespect but when it boils down they will leave you out to dry and do what's best for them I've had a issues we're my service agreement was terminated out the blue the email said for security concerns of my identity and location they told me if I feel it was done in error submitted some documents not clarifying to nature of what is goin on I submitted the information I got response saying arise Registration cannot assist follow instructions in email a week goes by still the same thing I reach out to upper management they say I haven't submitted the documents I have the emails and the response I was getting back another week goes by still the same thing they say documents not submitted follow instructions in email come to find the email the was sending didn't provide me to correct instructions so they emailed me the correct email resubmitted the documents two weeks has gone by nor to mention its Christmas time I got agents who couldn't service and I can't tell them why because arise not telling me anything but just sending me around in circles I don't have access to the portal for ava tech support so I have to depend on email communication one person told me send email now add my colleague name in subject to make sure they made it seem like they got email everything was good to go couple of days go by check again for them to tell me the same thing reach out to upper management still to get no help so I ended up creating another profile so I could have access to tech support when finally talk to tech support they informed me what I was previously told was incorrect and gave me instructions what to do I than got a email saying most cases of this nature result from servicing program outside of the country I never been outside of the United States than I was told everybody profile is being audit everybody is telling me something different but the issues is not solve its the 4th week now I'm being told it will be another 10 -15 days before I hear something so I'm like if that was the case everybody profile being audit why would you terminate my agreement 3weeks before Christmas we're no income can be made if that was the case why a email was sent out to inform everybody I know other IBO's who they haven't received ain't communication about profiles being audit if that was the case why did you email me terminating me saying it's for security concerns of my identity and or location and if I feel it's done in error submit these documents if everybody profile is being audit we're send me this specific email than telling me to submit documents to a email address to a department they can't assist me with the issue they expect you to sit around listen to their lies than when legal action was brought up they told me they have to end chat with me if you doin right by people legal action shouldn't matter arise is full of [censored] they do not have good business practices they only concerns is to cover their own [censored] they use agents than kick them to the curve without any clarification

I applied for the company and was denied for lack of validation of my SSN. I am a RN and have been over twenty years in the US, I've had government jobs, federal and state, but they are claiming my name and number doesn't match. I file taxes every year as well. So, not really sure what's going on with the company but something not right you now. I have attempted to reach them several times without resolve.

I worked for Arise under an IBO (Independent Business Owner) who did not pay me from 4/1/2017 - 5/11/2017. I put in so many hours because i needed the money for my family as i am a single mother. As i was on a fixed income, i had lost my apartment! I contacted Arise to intervene and all that they could say was "we cannot help you, talk to your IBO". My IBO was Kimberly Mcghee - Mcgheeandassociates.net .
Awareness needs to be made to let people know about IBOs! Arise on the other hand, needs to handle IBOs the way companies work with temp agencies. No temp agency would be in existence if they did not pay contractors! Arise let anyone (with no experience handing payroll or large sums of money) to hire people; and in turn, many of these IBOs get greedy and use up payroll money instead of disbursing it to its rightful owners! SICKENING!

I have had an issue with Arise while working for World Wide Business Solutions as the IBO. My contract was terminated after I was given a zero out call which I have had excellent scores up until the week of March at which time I received the zero out and was sent an email that offered a meeting with a PF which I declined because I realize I didn't offer the benefit amount which is an automatic zero on call which dropped by scores drastically. Not a problem...figured I would make it up on other calls since I had been at 107% prior to the zero out. Anyway, someone called the house and asked why I didn't attend meeting with PF...I advised no one advised that it was a mandatory meeting. I work outside of Arise and didn't have time and realized my mistake...correct it and move on. Anyway, they terminate my contract because I didn't go to a meeting that was not identified as being mandatory. I work another job I don't have time to give free hours away I already gave months away for free while training. I know am certified if you want to take up my time "pay me" is my feeling. Anyway this is now April 28, 2017 and I am owed pay for the March 15-31 pay quarter and also for 4/1/2071 through 4/15/2017 and they haven't even responded to my requests after they terminated my contract. I don't know how many other people have experienced this but feel that this may be something that they do to get money. I am a professional person worked as a social worker most of my life so I understand being professional but how many other people are also being screwed by this company. They appear to take money from people..send them through training...maybe they pass you ... some don't pass...even after paying up to $200 for some of their certifications and taking a month or more every day training taking up to 8 hours. I am unsure where they think people are sapposed to be paying their bills and then they never tell you what you will make...they then get you out of training and don't want to pay anything for the job performance that they expcect to be be white glove...who do you know that offers white glove service and is only paid $10 an hour. Really? I have already invested months of work and turned down other job opportunities to be terminated when the snow melts working their roadside assistance program. Beware of their practices!

How is ARISE getting away with a lot of this stuff? People need to contact the State's attorney's offices in the states where these things are taking place. It sounds like the main goal of ARISE is to get money out of people who are desperate for a job. Very, very sad. If what these ex-employees and instructors are saying is even half true, I don't know how the owners of ARISE can sleep at night...knowing how many people's lives have been so hurt by ARISE.