Menu
CB Other Review of Aqua Guard Aura Water purifier UF+ UV
Aqua Guard Aura Water purifier UF+ UV

Aqua Guard Aura Water purifier UF+ UV review: Product as well as service

B
Author of the review
10:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have purchased water purifier i. e, Aqua Guard Aura UF+UV on 04/2/2022 and used 1800 liters of water.

I raised a complaint for which service technician stated to change the water filters and said these filters are not working properly and further stated this problem is arise in another three months once again.

when further escalated this issue on mail. Company defined warranty as in their own terms as:

"under warranty period you will received the following benefit:

2 time mandatory service + breakdown service and if and consumable parts and spare part required to be change that will be chargeable and that charges will be guided by the respective technician only."

company is not giving an opportunity to take AMC for one year. This means service technicians can loot the customer as they like. Company is disclosed the cost of filters to customer. I am asked to pay Rs. 2700/- for filters change. AMC cost for one year is 3,000/-, now I am asked to pay Rs. 2700/-.

Do see that the problem is resolved without any cost incurred upon me.

B. Sudhakar

customer id no. [protected]

mail: [protected]@yahoo.com

[protected]

Desired outcome: Do refund 50% of the product amount I am ready to give back the product

0 comments