CB Medical Facilities and Services Apria Healthcare Group Sent wrong CPAP supplies repeatedly, forced to pay for correct ones

Apria Healthcare Group Reviews and Complaints

Apria Healthcare Group review: Sent wrong CPAP supplies repeatedly, forced to pay for correct ones

moros323 of Frankford, US

Jul 26, 2024 3:03 pm EDT

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I have had auto delivery from Apria for my cpap supplies for years. I have had order after order arrive with the wrong stuff. I had 3 of my last 4 orders show up wrong. I am supposed to receive a small frame and a med cushion. 3 of the last 4 orders showed up with small cushions. I had to go purchase separate med cushions. I have called in so many times it is ridiculous at best. The last few times I called they refused to get a supervisor for me and they are rude. I told them I need to return the wrong items as I can't afford to pay for items I can't use. They refused. I am disabled and on fixed income so money is tight. At this point I am ready to try to find a new supplier. I have heart issues and can't sleep without my machine period not even a nap. I need credit for the wrong items sent. I also need the correct items sent. I was forced to go and buy separate cushions at full price because my cushion was worn out and leaking aggravating my afib. Please do something to fix this. Thank you for your time regarding this issue and have a great day! Michael Oros

Desired outcome: Ship the correct supplies and credit me for the wrong ones sent.

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Apria Healthcare Group phone numbers

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Apria Healthcare Group emails

contact_us@apria.com

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Apria Healthcare Group address

26220 Enterprise Court Lake Forest, Lake Forest, California, 92630, United States

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