CB Medical Facilities and Services Apria Healthcare Group Complaints #42-61

Apria Healthcare Group Reviews and Complaints

Apria Healthcare Group review: Customer service in trying to get oxygen refill after being sent home from hospital with their product.

KKinsey of Littleton, US

Jan 03, 2022 2:23 pm UTC

Verified customer

This company is the worst I have ever dealt with (in any field) as far as customer service is concerned. I haven't dealt with the billing process yet but after reading other reviews, I am sure that process will be just as bad or worse. My husband was released from the hospital with oxygen (provided by Apria). They tried to deliver at 11:00 pm and called my husband who is sick with Covid. He was asleep when they called and preferred not to wake others in the house to receive the delivery that late. Angie told him it would be delivered first thing the next morning. I called once I learned of this and gave them my contact information. After MANY phone calls and my husband going without oxygen for hours, the oxygen was delivered at 10:00 pm. In my first 3 calls to the company number, I even offered to go pick it up and was told that wasn't an option and it was on the way and would be there soon. Soon turned out to be 11 hours later. Apparently, there was only one delivery driver for the afternoon shift and none for the morning shift (didn't show up for work). No call or explanation of such from the manager who I finally heard from at 9 pm after insisting on speaking to numerous times. The delivery driver had to relay that information.

Desired outcome: Make other consumers aware.

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Apria Healthcare Group - Beware! 15

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Apria Healthcare Group - scam 5

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Apria Healthcare Group - illegal practices 1

Apria Healthcare Group - improper billing and insurance fraud 10

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Apria Healthcare Group Contacts

Apria Healthcare Group phone numbers

+1 (888) 492-7742

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Customer Service

+1 (877) 265-2426

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CPAP Supplies

+1 (800) 780-1076

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Apria Pharmacy Network

+1 (844) 260-1788

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Refresh Home Enteral Nutrition

+1 (800) 780-1228

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Negative Pressure Wound Therapy

+1 (855) 648-8369

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Non-Invasive Ventilators

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Kaiser Members

+1 (866) 689-8098

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Humana Members

+1 (800) 901-3566

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CareCentrix Members

+1 (855) 869-9436

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Oxygen Scheduling

+1 (855) 613-8306

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Oxygen Concentrator Checks

+1 (855) 371-1220

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Equipment Return

+1 (844) 235-2738

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Apria Great Escapes Travel Program

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Sleep Supplies & Accessories

+1 (800) 260-8808

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Patient Satisfaction

+1 (866) 505-6365

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Payments

+1 (800) 633-4227

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Branches

+1 (949) 639-2000

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Apria Healthcare Group emails

contact_us@apria.com

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Support

Apria Healthcare Group address

26220 Enterprise Court Lake Forest, Lake Forest, California, 92630, United States

Apria Healthcare Group social media
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