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CB Other Review of Appalachian Electric Power
Appalachian Electric Power

Appalachian Electric Power review: Charged with accrued balance of my son's acct which had been closed by him 5 months before I opened a new acct in my name

J
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3:29 pm EDT
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I called AEP on March 27, 2025 at phone #[protected]. The man I talked to told me that since my son's AEP acct had been closed since Oct of 2024 it was a dead acct. Therefore it would not be attached to my new acct opened approximately 5 months later. But when I go to check my automatic payment amount for my residence at 74 Bluebird Lane I find that contrary to what I was told on the phone AEP has now added the $740.70 from my son's acct closed 5 months ago to my new acct at 5717 Church Dr.

Country of complaint: United States

Desired outcome: I want the $740.70 taken off my acct for 5717 Church Dr and I want to close out that acct.

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