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APMEX
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APMEX Reviews 60

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APMEX A Trusted Partner for Precious Metals Investment

When it comes to investing in precious metals, American Precious Metals Exchange (APMEX) stands out as a trusted partner. With a 4-star rating from satisfied customers, APMEX has proven itself as a reliable source for gold, silver, platinum, and palladium products. Customers appreciate the vast selection, competitive pricing, and exceptional customer service provided by APMEX. Whether you are a beginner investor or a seasoned collector, APMEX offers a seamless experience with quick shipping and top-notch quality. Join the community of happy customers who have found success in their precious metals investments with APMEX.

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12:56 am EST
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APMEX It is my best bud

I collect silver coins and compare prices and "deals" from various sites. Apmex is more than fair and I always get what I order within 5 days.

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10:59 pm EST
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APMEX Huge selection, great service!

I regularly order from Apmex and love the wide selection of products available to me and my customers. I usually order silver bullion coins from around the world

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  1. Pros
    1. Vast product selection
    2. Competitive pricing
    3. Strong buyback policy
    4. Educational resources
    5. Reliable customer service
  1. Cons
    1. Premium pricing over spot
    2. Limited international shipping
    3. Buyback prices can be low
    4. Occasional slow shipping times
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APMEX Love shiny things

One of the top(one of my top)PM companies on the internet, have been a customer for years. Will continue to be a customer with apmex as long as things dont change

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APMEX Good business great products

All product have been perfect for me. Premium a bit high for me but I use Apmex when I absolutely must have a perfect product for example, American Silver Eagles. My go to for these.

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APMEX Delivered what they promised

They sent my silver coins quickly which is rare when others are taking weeks to deliver in light of the silver shortages I've been reading about. A little pricey but I'm pleased with the nice stack I've put together.

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APMEX Great on-line purchase experience

Saw what I wanted on their easy to use and clear website for a total coming to around $3K as a first time customer. Ordered it on-line Monday morning, paid with credit card, paid for 2-day delivery, arrived Thursday afternoon in the Rockies. Exactly what I ordered. All good here.

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APMEX Mostly dependable

Have had a case where my order was delayed as one item (listed " in stock") could not be completed as item was not available. No attempt to contact me to resolve the matter. When I queried about problem with the order they confessed the item was not available. They wasted my time so I canceled the order.

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APMEX Shop Local

As an Oklahoman, I like many, try to do business with local businesses, craftsmen and artisans. As, you know this is not always possible however, upon learning about APMEX, an Oklahoma company, I began investigating.

I was pleased to find APMEX is one of the most respected precious metals companies in the US and each purchasing exprerience I have had has verified all the praise I see online regarding the excellent service and selection of APMEX.

I am well pleased to patronize APMEX with my humble resources. If I had a million dollars to spend, i could do it in about 10 minutes at AMPEX.

APMEX and I are Oklahoma Proud but you dont have to be an Okie to invest with APMEX.

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APMEX 25+ PURCHASES WITH APMEX ON A WIDE VARIETY OF PRODUCTS

25+ PURCHASES WITH APMEX ON A WIDE VARIETY OF PRODUCTS. ALWAYS ON TIME AS PROMISED. 100% QUALITY PACKAGE HANDLING. OTHERS MAY BE A LITTLE LESS. BUT WHEN IT COMES TO VARIETY OF PRODUCT, SECURITY AND EXACTNESS - POINT TO POINT, APMEX HAS GOT IT, AND PROVEN THEMSELVES TO IT 100% OF MY PURCHASES. KEEP IT UP APMEX. YOU WILL ALWAYS HAVE MY BUSINESS.

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A. Suttle
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I bought gold bullion from APMEX between [protected]. I decided to sell some of the bullion back to APMEX, and a buy back agreement was made. The bullion was shipped with the original bar codes on the tubes, and using the shipping label provided by APMEX for second day air. That was a week ago. The package has wandered from Colorado, to California, and now Texas. While my APMEX salesperson tole me APMEX guarantees insurance coverage of the package, their boilerplate contradicts this. No one at APMEX is returning my calls and emails. Customer service was pleasant but they cannot review the legal issues of the insurance coverage of this missing package. A quick google search reveals a number of lawsuits and pending litigation against APMEX, and perhaps this is why no one is calling me back, or responding to my emails.

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W. Gutkowski
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Beware when you try to sell back to them. I asked for a quote because I was looking to take part in their “sell back” program. I had bought most all my things from there and figured it would be easiest to sell to them since they were all in original packaging. I got sent back an email that said if they did this for me and I did not sell to them, they would charge me $250. So, if they valued my coins at 25% (which they have been known to do to people, read the reviews) of course I would not sell and they’d get $250? No thank you! And this is nowhere in their fine print. I have given a couple of people the chance to make this right but will now be sending this here and to the Attorney General of Oklahoma. I have also gotten in touch with yahoo and they said they would do a piece about this but wanted me to give apmex time to explain and for them to do a little digging before they ran with it in the news. So, I am doing what I was told to do. I hate to say a company is a scam but something about a duck….. show me different Apmex

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K. Lakin
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Got my silver in a reasonable time. This is a second order from Apmex

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APMEX APMEX is the only ** vendor for the ****** **** shilling and this is good news as I am totally happy with the product

APMEX is the only *** vendor for the *** shilling and this is good news as I am totally happy with the product and service. The only caution I have is that the delivery instructions say signature is required and this was not followed by the carrier who simply dropped it through the open door. Also would have liked some background info on the coin and a certificate of authenticity.

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T. Friesen
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Very easy way to purchase precious metals. No nonsense pricing and delivery.

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F. Breitenberg
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After researching the company, I was shocked to discover that Ampex runs a complete scam. They took advantage of my trust and offered me an incredibly low price for my coins - nearly 80% of what they quoted me over the phone before shipping them back to sell. Furthermore, upon receiving the coins, which were still in their original condition after being sealed in three separate boxes for eight years, they claimed the coins were spotted and completely devalued them. I originally bought (33) of the 2014-W (Proof) Silver American Eagle PR-70 DCAM PCGS First Strike. Total acquisition cost $2969.67. On their site, Ampex claims the coins are worth $5609.00. Over the phone, I was quoted $1700.00, but when they arrive they did a bait and switch and quoted me $700.00. I refused to go through with the purchase, and they still charged me 100 dollars in shipping to send them back. I would not recommend buying or selling back to this business as they cannot be trusted. Be wary and do your research before making purchases or offering anything to them. It is not worth the hassle and loss of money in the end. I will never purchase or sell to them again. Hopefully, you can learn from mine. Do not give in to their false promises and trustworthiness - its all a scam! I would strongly discourage anyone from buying or selling back to this business as it is not trustworthy and will not give you a fair price for your items. Do your research before engaging with any company like this to protect yourself from becoming another victim of their deceptive practices.

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L. Zieme
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I've been purchasing gold coins from Apmex for about 10 years now. The shipping is very fast and all of my orders are of pristine quality. They also have the best selection over anyone else in the industry. I would recommend this company to anyone who is looking to invest in gold or silver bullion or coins.

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APMEX Have been purchasing metals with APMEX for many years

Have been purchasing metals with APMEX for many years. They have great customer service. They accepts all forms of payment. I have had many interactions with their sales staff on products with questions and concerns and they have always answered my questions. Solid business. Over 20 orders and no issues at all as the one or two issues that did pop up their customer service was able to answer.

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A. Kling
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My order went very well. I only buy my items from them.

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C. Blanda
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I bought a pre-order for 2023 and then realized the cost was no different than another site I was going to use. I decided to cancel *** when they comeback with some bogus fee for cancellation equal to the price of the item. The excuse that it is written is some paragraph that is hidden in the site.Now that is one way to lose customers.

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M. Gibson
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So far, I have placed two orders with APMEX using a credit card, and everything has gone well. All of my items arrived quickly and in excellent condition. Their website and app are easy to use, along with their vast selection of products. I will continue to purchase from APMEX.

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W. Rolfson
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Out of the blue, I received a cheaply made, Buffalo "Silver Coin," included with a bill of sales for about $40 in the mail this morning. The package was simply addressed to "Aunt Donna," with no identifiable company on the return address. I did some sleuthing through USPS informed delivery to see that this package was sent by AMPEX. This whole thing smacks of a brushing scam. Any positive reviews from Donna are fake.

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APMEX I received exactly what I ordered in exactly the condition I was promised, and it arrived earlier than they said

I received exactly what I ordered in exactly the condition I was promised, and it arrived earlier than they said. They did a pretty good job of confirming I was who I said I was, and I had to sign for the delivery, so it seems about as safe as it can be to get wildly-expensive purchases delivered in the mail. I think their extra fee for credit card purchases is a bit steep, but all in all I'm very pleased.

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APMEX APMEX always sends me the exact coins I order

APMEX always sends me the exact coins I order. The shipping and packaging is exceptional. The products they offer as bulk include *** Eagles that are *** certified "first strike" sealed and unopened tubes of 20 coins. They deliver exactly are what they advertise. Their shipments usually arrive faster that originally promised or they notify you of any delays.I am very pleased with their products and service.

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APMEX I placed this order just before the precious metal market went nuts (divergence of price between paper and physical)

I placed this order just before the precious metal market went nuts (divergence of price between paper and physical). Before it was filled and delivered, shortages on some products were already taking place. APMEX honored the price, filled the order and delivered it in the time stated. I received my order of 100 BU Silver Eagles as the price went up and became unavailable until April. I will recommend APMEX to friends/associates and do business with them in the future.

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APMEX I purchased 5 Gold Buffalo’ and 2 $100 90% junk silver bags

I purchased 5 Gold Buffalo’ and 2 $100 90% junk silver bags. I wired the money in 4 hours. Literally 2 days after order we were signing for delivery of our order. Unbelievable fast, accurate and professional. I placed order over the phone and made certain on a recorded call of agreed on price. We had no surprises at Al. Great company, Mellisa was very good and articulated accurately the pricing. What more can you ask for. I will definitely be doing more business with them.

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APMEX I have ordered precious metals and collectibles from several on-line merchants, and have found APMEX to be completely

I have ordered precious metals and collectibles from several on-line merchants, and have found APMEX to be completely reliable, best or close to best in price, and quick to help with any issues (only once have I had a problem with an order, where several Brilliant Uncirculated Mercury Dimes turned out to be AU and/or cleaned...they sent replacements as soon as the unsatisfactory coins were returned). I like most of the reputable on-line firms, but APMEX is my "go to" firm for on-line precious metals and collectibles.

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APMEX The on-line software performed rapidly and without any problems

The on-line software performed rapidly and without any problems. The policies w/re transfer of funds for purchases were reasonable and clearly stated. The shipments arrived in a timely fashion, and the coins were exactly as advertised, and beautifully packaged. The e-mail from a representative offering personal assistance on potential future transactions was low key and welcome. The timely alerts sent to inform of the availablity of previously out of stock items were helpful. Without doubt, I will be a repeat customer in the future.

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APMEX I am a caregiver for my father, so I have a lot of time, but not a lot of money

I am a caregiver for my father, so I have a lot of time, but not a lot of money.I started buying from APMEX for almost a year now. I enjoy it. I tried to buy direct from the Mint at the Scottsdale Mint. The 2 oz stackers took forever to get delivered. Ordered the same thing from APMEX and it's delivered early to me. I have purchased silver and gold. I think everything is top quality. Coins are incredible and fun to show my dad. "my son would like these" (I'm 56 and he forgets who I am). I look forward to the days I get mail. It's a good day for us.APMEX has been good to me and I'll continue to support them.

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APMEX The purchase was flawless, great communications with me and fast delivery

The purchase was flawless, great communications with me and fast delivery. The order was packaged remarkably well, when my wife and I retrieved it from our delivery point you couldn't tell it was an expensive precious metals shipment, everything was wrapped and even glued so that the package's bulk hid its weight and there was zero movement of the contents even when we experimentally shook the package. Despite the volume of their sales they took great care with this order from beginning to end and I plan on staying with them, I don't frequently see this kind of customer care from companies that have fewer sales to deal with, I highly recommend APMEX.

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APMEX Complaints 10

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9:10 pm EDT
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APMEX the issue with my order

the issue with my order. I placed the order on September 22, 2020, at 8:52 PM, with Order #***, and the total amount paid was $899.20. I wanted to buy two gold coins, a 1/4 oz. American Gold Eagle and a 1/10 oz. Gold Maple Leaf, as a gift for my son's golden birthday. Before making the purchase, I carefully read the information on the website and did some online research to ensure that the site was reputable. I also wanted to find out the specific year of the coins for the gift. I noticed that all packages were insured and shipped in tamper-proof packaging.

When I received a notification that the package had arrived, I hurried home to my apartment and opened my mailbox. I was devastated to see that the box appeared to be damaged. Upon opening it, I was disgusted to find that there were no coins inside. I immediately called the customer service line for APMEX and spoke to a gentleman who assured me that we would file an insurance claim and I would either receive my money back or get the coins. He advised me to file a police report and send pictures, and assured me that they would take care of everything.

After several days passed, I decided to call again to check on the progress. The person I spoke to informed me that these claims usually take time. However, my next call brought disappointing news. I was told that my claim had been denied and the investigation was closed. Throughout this time, I continued to do more research and ask for help from anyone who might be able to assist me. I reached out to ComplaintsBoard.com, which helped me gather more information and sent requests on my behalf.

I have been trying my best to resolve this issue. The next suggestion I received was to seek the help of an attorney or file a claim in small claims court. I visited my local law library, where I was advised that the Better Business Bureau (BBB) of the place where I made the purchase would be a good resource in such a situation. I still have the original box and packaging that I received, as well as email conversations with people who have assisted me thus far.

The reason given for the denial was that the investigation conducted by *** determined that the weight of the box did not change during transit, and the insurance only covers items while they are in transit. I am hopeful that I can find a resolution to this issue.

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A. Rocha
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Mar 26, 2024 3:28 am EDT
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Ordered my Dad some coins for Christmas from #apmex on December 6th. It was supposed to be 3 day shipping. It was delayed and then the tracking said December 12th. On December 12th it said it's delayed but moving through the system. On or about the 16th I went to the post office and called APMEX and was told to wait until the 18th. On or about the 20th I called back and was told it wait until the 26th. After Christmas and to late to gift my purchase to my Dad. I call back on today the 29th and I'm told they are investigating and in 4-6 weeks they will send me an email. I've talked to the *** and they have no information about where it is or what happened to it. Lost in transit I was told. How does it take 4-6 weeks to get that information it took me 3 minutes to find out? I want a refund! I paid for the items and never received them. Instead I get the run around, they keep moving the goal post on me and now 23 days later after ordering I'm told to wait another 42 days for them to figure out what they want to do. How can they deny me a refund on my order I never received? Also the package was insured. The purchase order number is *** it was placed on December 6th at 2:31am. The order total was $65.94. I ordered a silver eagle and a *** us proof set. The item numbers are *** and ***.

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A. Gillman
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Mar 26, 2024 2:30 am EDT
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Order ID The items left APMEX on December 8, to be shipped to their storage facility Citadel. Expected delivery date was December 22. To date, the items are still showing as being, "In Transit", in my account.

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A. Vines
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Mar 25, 2024 6:14 pm EDT
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0n 10/28/22 I paid $3628.58 through an ACH transfer from my bank, to APMEX for order #***. after the stated shipping time had elapsed and I had not received my goods, I called APMEX and they told me that they were trying to contact me to verify my order and that the order had not shipped. I asked to have it verified and to ship it now. They said that the time had elapsed, and they would not fulfill the order, and that I would be refunded after 90 days as per their policy. On 02/02/23, I called APMEX again as I had not received my refund. the person that I spoke with said they have no details that they could discuss with me, that they were unable to tell me if I would be refunded. I asked to speak to a manager, and I was refused. I was told that I would receive an email. I am very concerned that they are stalling to provide me my refund. I called my bank and asked if there was anything I could do and was told that 60 days had elapsed there was nothing, they could help me with. I am now feeling as though the person I spoke with at APMEX knew about the 60 days and said that to me to keep me from getting refunded. Their Customer Service that I have been contacting is [protected]. As of the time I am filling this, I have not been emailed with the details of my refund.

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Ladyna
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Mar 25, 2024 4:33 pm EDT
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I bought an XF 1889 Carson City Morgan Silver Dollar that was not in slab. Apmex website states that it is XF. After I received it, I immediately sent it to NGC for grading. It was graded VF details-cleaned. I asked for either a return of the coin or refund of the difference in value. The coin I purchased at an XF grade was sold to me at $3189. A VF 1889 Carson City Morgan Silver dollar is being sold for $1919 on Apmex’s website. Apmex declined assisting us because it was past the 7 day return window and they do not acknowledged outside grading even though having a third party grade is an industry standard for verifying authenticity.

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4:01 am EST
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APMEX i returned an order worth over 600 to them and never received a refund or merchandise bac

i ordered over 600.00 worth of coins from them, i asked to return them, they refused said it was beyond the return period, i disputed with my bank, then a rma appeared in my email, i sent the items back received an email saying thy received them, yet no reefing nor was the merchandise returned to me - they keep telling the credit card company i didn't return in their time for return and the credit card company wont give me back my money

Desired outcome: give me my refund or send me back my 650. in merchandise

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6:58 am EDT

APMEX Sent wrong product

Order Number:

[protected]

I've tried for over a week to get my correct order and have gotten a couple of emails saying it would be looked into. However, the responses have stopped. I ordered a bald eagle silver dollar but got a half dollar. I've offered a quick fix that wouldn't cost me anything such as, I may purchase the half dollar as long as I get the silver dollar I ordered or to send me what I ordered along with a prepaid envelope so I could send the half dollar back.

Desired outcome: I want my silver dollar I ordered

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Is APMEX Legit?

APMEX earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds APMEX to be a trustworthy company. Although there's a 20% resolution rate for customer complaints, which deserves attention, APMEX is known for their high standards and safety. If you're thinking about dealing with APMEX, it's wise to check how they handle complaints.

We found clear and detailed contact information for APMEX. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

APMEX has received 24 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of APMEX's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Apmex.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up APMEX and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with APMEX's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 24 complaints were resolved.
  • APMEX protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to APMEX. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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4:54 am EDT

APMEX 1 oz gold bar

I never received my order.
I t was supposed to be signature required (still no order!)
why would the mail person sign for it?!?!?!?!?

i am very upset.
It might be a drop in the bucket for apmex not for me. I was trying to make an investment and suffered a loss!

not happy
i will spread the word...
Facebook intagram here i come~~~~>

Desired outcome: I WANT MY ORDER

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2:04 pm EDT

APMEX horrible experience attempting to sell bullion to apmex

I will start by saying I am a veteran precious metals investor who had been an APMEX customer since December 20, 2012 although I've been buying and selling long before that. I have not used them a whole lot in recent years but I'd estimate I've bought around $50, 000 worth of gold off of them. On the afternoon of June 3, 2019 I had some various bullion items I just thought I'd liquidate consisting of approximately 4 1/2 oz of gold and 15 oz of silver. I decided to give them a call and was answered by someone whose voice was a little hard to understand. That, however was not the issue. The issue was that some of these items were from different countries and are not as commonly seen in the US marketplace. The employee had a very hard time grasping the concept of what they were. They were 9999 gold bullion as marked and all but one stated it's weight. Easily remedied with any kind of jewelers scale. I explained the exact weight on the phone but he didn't sound like he wanted any part of it stating "I don't know let's skip it, whats the next item?" I suppose they are only in the market for Eagles, Krugerrands, and Maple Leafs now. I've never sold any kind of jewelry to them before but I had an extra 14k solid (585) men's gold figaro necklace weighing 105g that I didn't need, so I offered it to them and was rudely informed that they don't buy items of that nature. If you log onto www.Apmex.com click on sell to us. Then click FAQ's on the far right. Scroll down to the second time it repeats what products do you buy? It clearly states "We are active market makers in all the items listed on our website." Which is actually nothing but an outright lie and advertisement propaganda. Bullion is bullion it all melts the same, you pay for the purity and weight of the precious metal content of the item. It seems Apmex is hiring some really incompetent employees to run their operation. I investigated a bit further and discovered that there have been lots of other dissatisfied customers who attempted to deal with them in recent years. Well, there are lots of much better options to buy and sell precious metals online and I would strongly advise any customer considering buying or selling with them to refrain from doing so. I am finished with Apmex as they have gone down the toilet. I would never consider them again. Anyone reading feel free to do as you please, but I would say don't risk it, you might lose your money. Thank you.

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4:35 pm EST

APMEX Gold sales

I had put in an order but the APMEX system will not take ACH or personal checks.So I called and they said it needed to be an Bank wire and it could not be a personal check (lie # 1). So I went to my bank canceled the ACH and called them asking if they would cancel the order. They said I would be charged "fees" for the canceled order even after I explained I needed the money for medical expenses that arose over the last week. Then they tryed to take funds from my checking account (see lie # 1) He said they will take me to collections. What wonderful customer service!The items have not been paid for or shipped, all they need to do is cancel the order.

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6:11 pm EDT
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APMEX Poor customer service

I placed an order on a Saturday night, and chose to pay by wire transfer. I was given an account at JPMorgan Chase to wire funds to, so I immediately set up the wire transfer with my bank. The wire was sent at 11am on Monday, which was the next business day. By 4pm, the funds were wired back to my account minus the wire fee, the returned item fee, and the return wire fee. I called APMEX to confirm the account info that they gave me, which was documented on a confirmation email, and was told by their rep that they changed banks that day. They then preceded to give me the new bank info without an apology, and asked me to re-wire the funds. I complained that I lost $58 in fee due to their failure to notify me of their change in bank accounts. The rep said he would speak to a supervisor and call me back. A day later, I emailed the rep just to remind him to speak to his supervisor. I heard nothing. I submitted a complaint in writing on their website. The next day, I get an email with a $25 gift certificate. No apology. No explanation. I responded to the email and explained that I can provide documentation that their mistake cost me $58. A day later, I get another email telling me they voided the prior certificate and now issued me a certificate for $50 towards a $3, 000 purchase. Again, no apology or explanation. This company takes no responsibility, and is uncommunicative.

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Brucecovvexeno
Redondo Beach, US
Feb 25, 2015 6:06 pm EST

I purchased silver from apmex, they cashed my check they got their money on 2/23 but they say they cant ship my metals till mar 3rd, they say my check has to clear! WTF! my bank paid that check on the 23rd THEY HAVE THEIR FU#*ING MONEY AND I DONT HAVE MY SILVER, , , , , , , , , SCREW THESE ###S

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H
11:13 pm EDT
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APMEX product lousy customer service worse

BOUGHT SILVER FROM THEM 2ND PURCHASE FIST SMOOTH NICE OTHER COMPANYS PRODUCT. PURCHASED THROUGH THEM THIS TIME' THERE PRODUCT' HORRIBLE QUALITY WORSE CUTOMER SERVICE! TOLD ME YOU CAN RETURN IT BUT U PAY FOR SHIPPING BOTH WAYS IF WE FIND NOTHING WRONG IM NOT HAPPY WITH PRODUCT ISNT THAT ENOUGH ! RUDE CUSTOMER SERVICE NEVER DEAL WITH THEM AGAIN! AS I SEE IM NOT ALONE GUESS THEY DONT CARE ! WOW

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Carol1965
New York, US
Oct 20, 2011 8:18 pm EDT

I'm frustrated too. Quality is low. I have placed 2 tests orders since my first so-so one with Apmex. One with Northwest which hasn't shipped yet and the other from Scottsdale Silver which shipped just yesterday. Though it hasn't come yet, Scottsdale had better prices than Apmex.

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J
11:17 pm EDT

APMEX DISHONEST AND LIAR Company and People !!

I bought more than $5000 of silver coins and rounds, they sent all Canadian "BU coins" in crappy condition : circulated, used, dirty and finger printed !

They charge and ads the coins as BU condition ...not even close ! I can get that kind of junk coins in my local shop for 20% less, no S&H fees and no waiting time !

They bet you won't complain a bit ! Bunch of useless and dishonest people they work out there !

Watch out guys, APMEX is a pure old fashion scam ! I pay a $4 over the spot price to get cheap and valueless coins !

I may pay a little more but EBay is a better option ...or find a honest dealear, I am done with APMEX !

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4:55 am EDT

APMEX They sound friendly, but are very unprofessional and provide zero customer service

They SOUND friendly, but are very unprofessional and provide zero customer service. They held my check for 8 days, telling me it didn't arrive, then would not ship my order until 11 days after my check had CLEARED my bank. They would take no responsibility whatsoever for their screw-up, leaving me with no way to secure my order before I left the country for several months.

There's lots of places to buy precious metals - give these guys a miss!

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sailing
Brewster, Massachusetts, US
Apr 16, 2021 11:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

So, I am more than disappointed with the lack of caring given by a Customer Service Rep. I had called, probably a year ago, and said “ forget it” to myself, because they did not want to give me guidelines on “how to”. So, gave it another try today..I was treated like I was ignorant and she did not want to instruct me on “how to” sell...I always thought they were a big company...not big enough when you cannot treat each individual customer with utmost respect...”I can only answer one more question, as my boss is giving me the look...”. I wanted to say something, and I just hung up...PS to the boss..your paycheck comes from people like me...Without us, you might as well go home...and for that, you have lost a family that buys and sells...next...

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Lady Rachel
, US
Jan 15, 2016 4:13 pm EST

Deceptive, Incompetent, Arrogant ~ these are the words I used when they called me. Of coarse they were not cancelling my order, merely raising the price of my order by $420, BUT, if I wanted to cancel they would be nice enough to not charge me $35 cancellation fee. Wasn't that kind?!? Beware of false PRICES as my order was 5 days old when APMEX "changed" it. Also beware of the extreme belittling you will receive if they call you after placing an order ~ which I hope you won't !

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Goober903
Saint Marys, US
Apr 04, 2013 2:33 pm EDT

Ahhhh...yeahhh...same here, they cancelled my order and charged me cancellation fee, I never cancell either; and their website is a scam too; took my bank info but still never ship me anything and now they cancell it for whatever reason they want to, and charge me $35.40, and their reps. do sound like untrained unfreindly people, they think the customers are stupid; WARNING! WARNING! WARNING! DO NOT BUY anything from this company.

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TNhere
, US
Apr 15, 2011 12:58 am EDT

Similar thing happened to me. They charged me a cancellation fee...and I never even cancelled my order. By the way the cancellation fee was $35.00 and I have nothing to show for it now...no coins. Oh well...they cancelled the order. I would say...their loss. But actually it was their gain...as they got $35.00 out of me for nothing.

About APMEX

Screenshot APMEX
APMEX, short for American Precious Metals Exchange, is an online retailer specializing in the buying and selling of precious metals, including gold, silver, platinum, and palladium. The company offers a wide range of products such as coins, bars, and rounds, catering to both investors and collectors. Their inventory includes items from various mints around the world, including government and private mints.

Customers can purchase precious metal items directly from the APMEX website, which provides detailed product information and live pricing. APMEX also offers a marketplace for individuals looking to sell their precious metals at competitive rates.

In addition to physical precious metals, APMEX provides services such as Precious Metals IRAs, allowing customers to include physical gold and silver in their retirement accounts. The company also offers secure storage options through TDS Vaults, for those who prefer not to store their investments at home.

APMEX is known for its extensive product selection and aims to provide educational resources to assist buyers in making informed decisions. The website features market news, price charts, and guides on investing in precious metals.

The company has established a presence in the industry since its founding in 1999 and is headquartered in Oklahoma City, Oklahoma. Transactions can be conducted through their website, which is designed to facilitate a straightforward buying and selling process.
How to file a complaint about APMEX?

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1. Log in or Create an Account:
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3. Writing the Title:
- Summarize the main issue with APMEX in the 'Complaint Title'. Be concise and clear about the problem you are facing.

4. Detailing the Experience:
- Provide detailed information about your experience with APMEX. Include key areas such as any transactions with the company, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
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6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from APMEX.

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Follow these steps to effectively file a complaint against APMEX on ComplaintsBoard.com. Make sure to provide all relevant details and documentation to support your case.

Overview of APMEX complaint handling

APMEX reviews first appeared on Complaints Board on Oct 19, 2010. The latest review the issue with my order was posted on Mar 24, 2024. The latest complaint I purchased 5 Gold Buffalo’ and 2 $100 90% junk silver bags was resolved on Feb 19, 2024. APMEX has an average consumer rating of 2 stars from 60 reviews. APMEX has resolved 2 complaints.
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  1. APMEX Contacts

  2. APMEX phone numbers
    +1 (405) 595-2100
    +1 (405) 595-2100
    Click up if you have successfully reached APMEX by calling +1 (405) 595-2100 phone number 0 0 users reported that they have successfully reached APMEX by calling +1 (405) 595-2100 phone number Click down if you have unsuccessfully reached APMEX by calling +1 (405) 595-2100 phone number 0 0 users reported that they have UNsuccessfully reached APMEX by calling +1 (405) 595-2100 phone number
    800.375.9006
    800.375.9006
    Click up if you have successfully reached APMEX by calling 800.375.9006 phone number 0 0 users reported that they have successfully reached APMEX by calling 800.375.9006 phone number Click down if you have unsuccessfully reached APMEX by calling 800.375.9006 phone number 0 0 users reported that they have UNsuccessfully reached APMEX by calling 800.375.9006 phone number
    Customer Service
  3. APMEX emails
  4. APMEX address
    226 Dean A. McGee Ave., Oklahoma City, Oklahoma, 73102, United States
  5. APMEX social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
APMEX Category
APMEX is ranked 10 among 289 companies in the Investment Services category

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