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Loft / Ann Taylor Customer Service

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Complaints25
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Ann Inc.

4079 Executive Parkway, 3rd Floor
Westerville
Ohio
United States - 43081-3859

Customer Support Phone Numbers

Mon8:00 AM - 11:00 PM
Tue8:00 AM - 11:00 PM
Wed8:00 AM - 11:00 PM
Thu8:00 AM - 11:00 PM
Fri8:00 AM - 11:00 PM
Sat9:00 AM - 9:00 PM
Sun9:00 AM - 9:00 PM
Plus

Loft / Ann Taylor Complaints & Reviews

Loft / Ann Taylor / "loft' merchandise credit

Ta
Mar 06, 2019

I have a merchandise store credit card #600649 0983 52969939 4 in amount of $31.10. When I tried to use this card in store it did not work and sales person at the register told me to call customer service - phone number on the back of the card. I called customer service and I realized that...

Loft / Ann Taylor / customer service in reference to late fee on account

Dk
Feb 16, 2019

I have had a Loft account for many years and every month I pay my bill in full. Last month I was one day late and the payment and late fee showed up on my next statement. I called to request the late fee to come off and they told me they had taken a late fee off in November of 2017 and...

Loft / Ann Taylor / Return Policy

Ma
Nov 02, 2018

Your new return policy, that was changed in July with no warning, is the worse policy of any retailer that I'm aware of, including Marshalls! I tried to return something purchased more than 30 days ago, but less than 45 days (with the original receipt) and was forced to accept the current...

Loft / Ann Taylor / changing order delivery address

Jw
Mar 04, 2018

Unbeknownst to me the shipping addesss on line was filled in by a prepopulated program - not my address - I called after receiving the confirmation - which was within minutes - and loft is unable to change the shipping address or cancel the order?!!! I could hope that the receiver send...

Loft / unethical behavior

Me
Jan 25, 2018

My name is Melissa Levy Butler. I am very dissatisfied with the way that chase a bank that I chose to do business with handle my situation with loft. As a customer that has chosen chase as my bank of choice I should have every option to stop payment on any company that I chose. The bank...

Loft (Ann Taylor) / sales associate in alderwood mall #1460

Cr
Jan 15, 2018

I visited Loft in Alderwood Mall tonight. Store number 1460. I have been a loyal customer for years and have introduced the store to many family members. Tonight, I am very disappointed with the treatment of the two Sales Associste. I wished to purchase a shirt found in the Clearance Rack...

Loft (Ann Taylor) / credit card payment issues - backward service

Lo
Jan 09, 2018

Comenity provides very poor service. I love Ann Taylor Loft and am a devoted customer, however I have cancelled my credit card and forgone my rewards points because of the poor credit card service. I am extremely busy professional working mother. I believe this one of the demographics they...

Loft / I'm very disappointed with Loft

Ki
Oct 18, 2016

I had a bad experience with Loft and not sure if I'll ever order anything from them again. I made my order, paid for it and three days later received a payment confirmation and a tracking number. Two weeks later I decided to track my order and see where it was. Only then I found out that my...

Loft (Ann Taylor) / Order returned to sender no help offered

Ch
Oct 17, 2016

I placed an order through loft.com on 10/3/16. I received a shipped order notification on 10/5/16. When I went to check the status today, 10/17/16, I noticed that the package had been wrongfully returned to sender. Having previously received an item from the same order (there was a split...

AnnTaylor / just lost a long time customer!

Ja
Jan 06, 2016

I have been a long time customer and a big fan of Ann Taylor, until they screwed up everything. Since I was a client they gave me a coupon with a 50% discount. So I ordered some items and applied my coupon code. Later I received a confirmation email saying everythig went well and they...

Loft / Ann Taylor - Unethical behavior

Re
Dec 01, 2015

I made a purchase at the Loft, and on the day of the purchase they asked if I wanted to open an account to get a greater discount. So, I decided then to open the account. I gave the person my debit card, and she returned it. My purchase was for $35.00. It was my understanding at the time...

Ann Taylor Loft / Online Customer Service

Sa
Aug 11, 2015

I attempted to place an order a month ago on their website during a sale using a gift card, and it told me my order went through. I never received a confirmation email or an order number, but my gift card balance was $0. I called today to find out what happened, and a wonderful service rep...

www.anntaylorloft.com / The rep was rude and impolite with me

Sh
Jul 02, 2015

I didn’t like the website www.anntaylorloft.com. I have placed the order on the website. It was easy and the delivery was fast, but when I opened the parcel, I understood that the seller shipped wrong stuff to me. I contacted them immediately and asked to change the orders, but the...

Ann Taylor Loft Clothing / poor customer service and return policy

El
Dec 17, 2014

i have shopped at loft and ann taylor for a very long time and i will never shop with this company or any affiliates in the future. I place an order on dec. 4th and it has been a nightmare with your loft since. i put in the wrong sizes and quickly called back to change only an hour later...

Ann Taylor / Terrible workplace practices

Th
Jun 26, 2012

Ann Taylor has some of the worst scheduling practices in the retail industry today besides other total injustices. Are you fed up with low wages and a lack of respect? Do you know your rights as a retail worker? If you are having difficulties at work or need help to advance in your career...

Loft / RUDINESS OF ASSOCIATE

Li
Mar 11, 2012

ON MARCH 10, 2012 I VISITED THE LOFT TWICE THAT DAY . I ENJOY THE SALES AND ITEMS THE STORE HAS TO OFFER. ON MY SECOND VISIT THE DESK ASSOCIATE WAS SO INTO HER CONVERSATION WITH OTHERS SHE NEVER PAID ATTENTION OR MADE EYE CONTACT . SHE WAS RINGING UP THE MERCHANDISE AND I HAD TO INTERRUPT...

Ann Taylor-crabtree / Poor service, Rude Sales Associates

Do
Aug 06, 2011

Two sales associates and one manager ganged up on me regarding a returen. Niether of them could figure out how to do a simple return and were trying to not give me full refund. I had all receipts and purchase was made on the same day, so their were absolutley no issues on my part; but I...

Ann Taylor / Gypsy Scam

Br
Mar 02, 2011

I was in fact a bit taken aback by all the Christianity matter on her altar. I found her "speaking from On High" manner a bit off-putting but she got some apparent hits without my telling anything about me. (But now that I realize her game, I see that her "hits" were more off than on.) She...

Wfnnb/ann Taylor / Fraudulent collection action

Po

Early this year I have been contacted by the collection company saying that I have a debt of a $100+ with the fees comes to $228 which I owe to WFNNB/Ann Taylor store.I have forwarded a letter to the collection company and WFNNB/Ann Taylor collection department sent by certified mail...

Ann Taylor / Poor service

Su

I viewed a sweater on the Ann Taylor website and the search function indicated that the sweater was not in any Ann Taylor store near me. I paid full price and shipping charges. The next day I went to my local Ann Taylor store and the sweater was in the front of the store (in variou...

Ann Taylor / unfair fees

Li

My credit card bill is due today, however, when I went on line to pay the bill I was told that I would have to pay an additional $10 if I wanted to make my payment the same day. Did I miss something? I do not understand why I am being pinalized for paying on time. the payment should be...

Ann Taylor Loft / Poor Customer Service

Up

I tried to make a purchase because a sale event was going on. I wouldn't have made the purchase if there wasn't a sale. I missed the area where I needed to add the promo code into the checkout. I immediately sent their customer service department a notice that I made a mistake...

Ann Taylor / harrasment

Js

here i am again, last night i recieved a phone call at 9pm from wfnnb regarding my ann taylor account the agent was rude, condesending, and unwilling to listen to anything i had to say. his name agent kitchen, wanted me to agree to a 635.00 payment for the next 3 months. what i tried to...

Ann Taylor Email Promotions And Shop It To Me / Not honoring email promotions

Se

In today's economy, many women depend on email sale notices to determine when they are going to shop. A popular company, Shop It To Me, sends "Sale Alerts" to people advising of specific stores and brands having a sale. Often, Shop It To Me has a promotion running with the company to...