America's Servicing Company [ASC]
Reviews and Complaints

You probably don't even need a loan mod, just want a lower interest rate.

I had terrible experience with this company! Beware people!

Hello my name is Larell Bryant and I'm experiencing the same thing with Wells Fargo, as Brenda, here in NJ. They took me in and out of court from November of 2013 til February of 2014, which I was granted, at least so I thought a new monthly loan modification and was pleased with my $300.00 dollar difference, now just recently August of 2014, Wells is telling me that I'm behind in my payments, which are back to $1508.99 and I never received this in writing, which also means it was a fake loan modification which took me out of work every month for court dates, so who can I turn to for help in this matter, this company has no right to toy with innocent peoples lives!

No they do not want to work with you at all.

I could probably write a book about this RIP OFF Company! My loan was also sold by Option One Jan 06. I became ill, contacted them in May 06. Stated organ has failed, going in for transplant in July. Please advise process if payment missed. By July 19, 2006, I had received no response. Each time I sent a letter (to have proof) and also faxed, it took 45 or more days for them to respond. By the time I return from the hospital, they are now calling me twice a day (or more) about the missed payment. They sent a letter stating options were to add the missed payments at the end of the loan or receive a deferment / moratorium. It took so long for a response, I wrote the chairmans office. I now know why the company sucks! It took that office so long to respond, I had forgotten I had written them (over 60 days). And, then the lady said she had to go back to the customer service office. (Completely unable to assist.) Just to cut this short, let me warn you, if you are late on a payment you are not eligible for a deferment. If you are late, you are unable to add a payment to the end of your mortgage, so I ask--why send a letter offering the options? They finally sent a letter to foreclose, I went to an attorney.

If your loan is sold, I strongly recommend you re-finance elsewhere!

I have America's Servicing Company as my mortgage company, and I too am extremely upset with the service. I agree with one of the writers that ASC will call me if I am a few days late, but I can never find anyone to help me when I have a concern. I am in the process of trying to refinance my loan, and when I pulled my credit report, I discovered that ASC had erroneously reported to the credit bureau that it had started foreclosure proceedings twice, but I timely make my payments every month. To make matters worse, when I requested a letter providing that it was in error in reporting these comments, it would not state that "it was in error;" the mortgage company I am seeking to go with requested this information. Rather, it wants this mortgage company to interpret my payment history and deduce whether it was in error. And, as to any letter I was to receive, it told me it would take two (2) weeks to process. Okay, the letter went out on April 25, but it is now May 9, and I still have not received a letter. ASC says it can take up to 7 to 10 business days for the mail to reach me. Okay, fine, can I get a fax? I have requested a fax of the letter twice, but sill have not received anything. ASC rips off homeowners with the expensive fees it charges. It abuses its power by reporting erroneous information to the credit bureau. And it hurts those homeowners who are trying to do the right thing!

I was laid off on 12/30/08. I called ASC to let them know that I would be receiving regular paychecks through the end of Feb. and apply for a loan modification, knowing money was about to get very tight. I was told that I was ineligible to apply because I was not behind on my mortgage. When I asked "Isn't that the point - to NOT get behind?" I was told that there was no reason to lower my mortgage if I could currently make the payments and to call back when I couldn't. I called back in Feb. and was told that even though my money was running out, I would have to be 2 months behind to apply. In April (now 2 months behind) I called and was told that again I was ineligible because I didn't have a job. I told the csa that it would be a lot easier to get caught up and be able to make my payment if it was lowered, that although I was actively job hunting, nothing had come together yet but I had applied for unemployment. I was told to call back when unemployment came in and they would discuss applying at that time. I was in "adjudication" for 4 months. I have finally received a lump sum in back payment, but now that lawyers fees etc. are involved in my foreclosure, I am unable to save my house. It upsets me because I've been trying from the beginning to keep them notified and have them work with me. They still call me several times a day, even though they've sent me into foreclosure. My only hope now is to apply for hardship and try to short-sale my home. They contradicted themselves every time I called. I think this is intentional and they don't really care about their customers - as one of their reps so eloquently stated in their slam of all customers.

I agree...my cousin in Hawaii, is fighting this company because of fraudulent activities and it has been 5 years since she started the process, with an attorney. These Mortgage companies keep changing names, selling to other mortgage companies so often, it's difficult for the home owner to know to whom they must pay their mortgage. It's OUTRAGEOUS! This country is going to the Trash Can, with Mortgage Companies, Banks and Wall Street, and our Congress leading the garbage trucks.

HORRIBLE EXPERIENCE! They are raking up fees and milking this "supposed" modification review process for all it's worth! This has been going on for 3 months now with "never received documents" "you need to talk to ____ department" "the date on that document is now over 30 days old and we need a new one" "I will make sure this is expedited right now" call back in a week" "call back in a week "call back in a week" "oh, sorry it has been over 30 days! we need you to reapply, resend everything again with updated information so we can open you a NEW CASE"
UNREAL!

I have made several attempts to reach ASC on July 31, 2007. I have been trying to call them since 8 am to 11 pm. Every time I have called them, its an automated response and I'm kept on hold for 70 minutes, 43 minutes, or told by the automated machine that I can be transferred to another automated response If I choose not to wait for a representative. When the prompt directs you to press 9 if you don't want to wait for a representative, your placed on hold indefinitely and your unable to make your payment over the phone. I feel that they have set up their phone system in a way to identify homeowners who are paying at the last minute, so that their calls are never really answered and payments end up being late, because they - ASC is unreachable. This is ridiculous. The more you're late, the more they collect - its wrong, it's not right, They have set up their system to screw you. Something needs to be done. A class action suit needs to be brought against them by all who have been affected by their fraudulent business practices.

REPORT ASC TO THE FEDERAL TRADE COMMISSION. I KNOW IT WORKS.

First of all i am a collections rep for asc out bound collections... and first let me tell everyone do you know what asc is... its a NON-PRIME Loan servicer for everyone who doesn't know what that means it services bad credit loans, wait let me rephrase that horrible credit loans, and it makes me laugh when im talking to you and your there talking about how perfect your credit is and i see when im calling you and i see your true double digit credit scores... also your payments are due on the 1st not the 16th people who have bad credit seem to find this confusing thinking the 16th is your due date because thats when you get your late fee... also have you ever wondered why you get stuff from wells fargo with your mort. payment stuff , because asc is affiliated with wells fargo but wells fargo just doesnt want to be labeled the company with all the bad credit loans... how does asc end up with your loans... companies suck as freemont, countrywide, emc... etc companies originate loans the, prime loans (excellent credit) sub-prime (mediocre credit) and non-prime(bad credit)... the originating company keep your loan for 2 months if your lucky ,then thats where the fun starts the prime loans get sold to a company the non prime loans get sold to a company and then asc get all the non-prime loans get sold to asc... so i hope all this info answers your questions to why you have this horrible company servicing your loan... all because you all have horrible credit no one to blame but yourself!

Oh yeah i know asc is a screwed up company but i also find it funny when i hear people talking about sueing asc... and winning... yeah right when you walk in the court room with your bootleg lawyer and then asc/wells fargo comes in with its all-star team of lawyers who get paid more in 1 day then your lawyer will make in a year... do you really think your going to win your lawsuit.

I coudn't agree more. ASC is staffed by people whom I would not hire to flip burgers at McDonald's. It has taken 2 weeks and 10+ calls to post a simple authorization letter, so they can discuss the loan with me. Despite faxing the same information to them FOUR times (including twice to supposed escalations unit), I just was told that the authorization is invalid. Reason? The authorization is not notarized! Hmm, it certainly is! Even their rep admitted they see the notarization on the document. But, no matter. The rep can't do anything (and this is a supervisor) until the guy that said the authorization wasn't notarized actually admits it was notarized. Sounds like a circus? You bet.

And this is just getting in the door to speak with these people! I can't even imagine what's on the other side of it, judging from the incompetence thus far.

Since January 2009, I have tried to get a loan modifacation and have been unsuccessful after sending my information at least 6 times and each time I call to check on my progess I get a lame excuse about all documenation need to be no older than 30 days but yet no one contact me to continue the process. Also, as I go over my monthly bill I notice when my mortage is mailed 10 days prior to it's due date it is always created to my account on the 16th of the month and they charge me a late fee when the statement clearly says a late fee will be charged after the 16th apparently the company does not know the difference of the words on and after. I am also appaulled at how they what to charge you a $15 fee to pay a bill on line, how in the hell are they allowed to charge a fee to pay a bill. I would love to the be involved in a class action lawsuit against this rotten, unprofessional company. aypendletonrn@embarqmail.com

I am also another of unfortunates to the perils of ASC they have forced us into loan modifacation and after that they changed the rules to benefit them, They even go as far
as to go back a whole year to squeeze us for more money .
I have stage 4 Colon Cancer and i just found out they increased my payment by 400.00
a month plus have not been appling my payments and the increase will just hurt us .
This Company has to be stopped and looked into by the federal government and i do
agree that a class action lawsuit by all of us should be started. This Company is ruining
peoples lives and without a care because they can and no one has tried to stop them .
I think that enough is enough and no one should lose their homes to them.
friskies2c@aol.com

go to www.naca.com go over to home save, stroll down to process, read and follow all instruction, go to a workshop, schedule a Telephone counselor, print your fax sheet with your NACA ID number on it and fax them what ever it ask for, and they will help you, credit doesn't matter, if you are working with American Servicing co for help they will submit all of your stuff and you will get a affordable mortage, for life of the loan. A email address is required, and remember your email address and passwork it is hard to change it PLEASE PLEASE that help everybody I had applied for a modification and they over rode that, they sent all of my stuff to asc and they had to act on it. let me konw how you come out. Email me at Prayful10@yahoo.com
prayful10@yahoo.com

ATTENTION EVERYBOGY, go to www.naca.com go ever to Homesave, stroll down to process, enter all of your information for ten steps, see if there is a workshop in your area, schedule it, if not they will let you know, then scheldule a TELEPHONE counselor to call you, it is free, they gave me a fixed rate, and reduced my payment by 300.00 a month www.naca.com please please no fees no money print your fax sheet and fax your information to them, PLEASE IT IS WORTH IT, they will present everything and negoiate a loan restruction with your loan company, it doesn't matter if you are working with your mortage company, they will OVERRIDE them, good credit, bad credit it does not matter, no closing fee or anything, they can tell u when they call u for your telephoe interview, what your mortage will be how much, do this, fax all of you documentations to them with your personalized fax sheet, with your naca I d number on it.

I sent in all of my paperwork on June 1, 2009 for a loan modification, was told it would take 30-45 days. I call every week and get a different answer. I called on 8/18/09 and was told that the appraisal was recieved and a negotiater should be assigned in the next couple of weeks. I called back today and was told that my file has not been set up yet! I HATE this company. They do whatever they want! I continue to get letters stating they are setting up insurance for me for 500.00 - I have homeowners insurance and my insurance company continues to send proof of insurance, but ASC continues to send these letters!

I AM IN AN INTEREST OMLY LOAN WITH THIS COMPANY I HAVE BEEN TRING HELP TO MODIFY MY LOAN THROUGH THEM SINCE JAN OF 2009 THEY KEEP GIVIBG ME THE RUN AROUD DENIED 2 TIMES AND THEY TOLD ME TO REAPLY FOR MODIFICATION AGAIN, THIS HAS BEEN SO FUSTRATING I PAY MY MORTGAGE ON TIME EVERY MONTH AND THEY STILL WONT HELP ME.aLOHA FROM hAWAII

Halonet, Mark, and Sharon:

Thank you for your comments. I appreciate your information posted and I agree with all of you. Changes to need to be made now and not in the future. Life happens and if they cannot assist a family in their time of crisis why purchase a home. What happened to the American Dream?

I was in an accident in 2007 and was in the hospital for two months. Three surgeries later, I lost my job while hooked up to IV drips. Ugh! As you stated Mark, no mortgage company or HUD qualifies one to have their current loan modified, % rate decreased, etc. Unless you have some sort of income stream, one will not qualify for any considerations in regards to your loan. Which is odd, because if we are collecting the maximum unemployment benefit per week, as you know, still does not provide you with the income needed to pay your monthly mortgage here in Ca. COBRA benefits cost me nearly $700.00 per month. Unemployment benefits do not cover COBRA nor the rest on your monthly expenses.

Here in CA as you probably know, our home values decreased exponentially. Many of these lenders are not willing to make the necessary adjustments to the principal at today's housing market values. I learned that a lender is compensated on the approval of your original loan. However, when your loan is then sold in the future to a "Servicing Company'", the incentive for a loan modification is not part of their compensation plan. There is no commission plan in place for these companies to service our loans. They don’t care about your job loss or anything else going on in one’s life. If they don’t get paid they don’t want their time wasted. I was shocked and appalled when I learned this information. I couldn’t believe that there is no incentive for these professionals to take into consideration the financial hardships, unemployment, death and dying, stepping out of one's career to take care of an elderly parent, sick child, etc.

The Congresswoman from Orange County, brought this to the CA consumers attention in 2008. She started contacting these company's on behalf of homeowner’s. There were several times she said that she couldn’t reach a company representative and went through the telephone automation maze.

Evidently, as I understand it, our representatives are now attempting to change the laws so the Servicing Companies are held responsible for their unwillingness to help consumers. Finally, they need to be compensated for modifying loans, to date they are not, so this has to change. I was shocked when I learned this fact. These financial institutes are truly playing - "Chess" with our lives. They can choose to help you or not. This should not be negotiable. Let’s change the laws to protect homeowners and the American Dream.

**See posted: 2008-02-23 by Sharon ~ “Not legally allowed to foreclose”

Sharon encourages everyone to contact the FTC [protected] and file a complaint. She also encourages everyone to call your congressman or woman, the better business bureau, state dept., consumer protection agency, state attorney general and not to delay.

I found this encouraging, she also shared that the FTC last year settled a class action case against EMC for the same predatory servicing of loans. There is hope! Together we can make a difference.

Thank you.
Sophie

I also agree that changes need to be made.

1. after 38 years of employment I lost my job.
2. I am currently on unemployment so mortage companies or modification to current loan
companies will not help
3. I thought that is why the program was to help the people who lost their jobs due to the construction industry, which I was employed.
4. My current lender will not work with me, I have called 3 different times to ask for the modification paperwork with no success

Help
Mark C.
Temple, Ga.

President Obama? Really? You're that clueless? Can't you do anything for yourself? You need OBAMA to help you?

I file a complaint to Federal Commisions because this company have not grant me a modification after 7 months now. I took my other mortgage company 1 month. Its been in the review status for almost a year now. We need to stand up to this company as consumer and have them closed down.

I am going thru the same exact thing! my story is i got behind due to a house fire two years ago! Then lost my job and stillnot in it due to a contractor ripping us off! and ASC paid them! they are holding the rest of my funds in an escrow acct. and wont release them until i find another contractor who wont touch it cause so much of the work has to be re-done and that cost money! and where do i get the money from?

This is the second time that I have had the horrible honor of having a loan through this company. The first time I refinanced my home just to get away from them and much to my chagrin ended up with them yet again. The customer service sucks. They don't back up a single word that their representatives say. They call your house relentlessly, even if you have a payment scheduled. I understand that this is a sub prime lender, but we aren't all ###. I am so sick of having to deal with this company and their overblown charges. $15 to pay by phone, $20 if you talk to a human, and $10 to pay via internet? What kind of ### is that? Who charges you to pay by internet? I hate this company, and will do anything I have to in order to get away from these oppressors.

So, here’s my sad tale about ASC. I wanted to help my son buy a house in March 2017. His credit was poor so the mortgage broker suggested that I get a 2 year arm with a 2 year prepayment penalty mortgage AND after the 2 years get the loan refinanced in my son’s name. Good idea… So early 2017 comes around and the mortgage guy calls telling me that we need to start the process of refinancing in my son’s name. We start the paperwork and when the guy gets the payoff amount, he finds that there is an additional year prepayment penalty! Yes, I signed that at closing even though it was not the loan we discussed. Of course the original mortgage company is out of business but we track down the manager of the funding company (also out of business) and he says that the loan was definitely supposed to have been a 2 yr arm w/ a 2 yr prepayment penalty - not a 3 yr prepayment penalty. So I started calling ASC and they offered absolutely no help - telling me that I signed the paperwork and tough luck. Back to the manager of the funding company, he gets copies of all the closing documents including his handwritten notes to the mortgage company confirming the 2yr/2yr - he sends that to ASC and they still say tough luck. The payment has gone up by almost $600 per month and the kid can’t afford anymore money so Mom (me) gets to pay the extra plus all the taxes and insurance. I can not afford the extra expense - if the creeps at ASC would just refinance the loan to a 30 year at current rates, my son could afford it and ASC could keep the loan. As it is, we are considering letting the house go back to the mortgage company. So many big banks getting bailed out and all I’m asking for is to have a good loan refinanced at current interest rates - without a prepayment penalty of $18, 000.00.

ASC epitomizes everything that created the current economic chaos. If that weren't enough. they are now the brick wall standing in the way of any sort of recovery, repair or improvement of the system. The fact that they would charge me $20 to pay the bill on the internet is outrageous. As a protest, I make sure that they get the payment at the latest possible time of the 16 day grace period. I think everyone should. A 16 day float on funds multiplied by say 100 people is a major hit. DO IT! It is the only way to hurt them!

I was behind a couple of months in my mortgage payments so i called ASC to make a payment to get back in my feet. The representative that assisted me ask what was the reason my payments were behind. As i previously advise them the relocation of my family from California to Texas was not the best therefore we were for a couple of months financially bad. She then told me the following, "Well Mr. Herrera it seems that you should prioritize those payment, and shopping sprees. I think that you would be better leaving your debit card at home and trying to stick to a budget. The 99C store my be a good place for your home necessities" This was a slap in the face who does she think she is to tell me how to run hi home she is just there to take a payment and that's all. That was the reason i called her not to hear how should i run my household. I planned to get legal assistance to pursue against this cheap collection practices.

America's Servicing Company aka ASC has received my payment on time but charged a late fee to my account on 5 different occasions. I was mailing my payment via U.S. mail 1 week prior to the due date. This payment was mailed from Pasadena CA to Los Angeles CA, you would expect this to be more than sufficient time for my payment to arrive. Well it wasn't according to ASC and I had no proof. The following 5 months I began to send the payment via UPS overnight delivery... I was still assessed a late fee! My payment was received on time and this time I had proof with UPS's confirmation print out. As of today I'm still waiting for ASC to reverse the late fees they erroneously charged to my account.

After getting behind in my mortgage because of illness with my autistic son and his father's lack of willingness to pay child support, I have been working with ASC (who bought my loan without me knowing) to repay the amount. When they finally got around to doing a modification on the loan they told me I had 4 days to come up with $3000.00 as a down payment. I explained that if I had that kind of money readily handy I wouldn't have to do a modification of the loan.

So for the past 3 months, we've gone round and round with them. I've tried sending them money via western union (online) which their website states they accept. Guess what? Western Union says NOPE they don't accept it. I've tried sending them checks they send them back. I've tried using a check by phone and credit card to pay them, they said they won't accept it. They will only accept western union at an actual store (which by the way ONLY takes cash). So this Friday, I tried sending the money using a card (that is attached to my bank account) to send western union from the store and that is when I found out they only take cash. Of course, Friday night no banks are open. I called the representative 5 times over the course of 6 hours (NO RETURN CALL), I called customer service (NO HELP THERE) but they can't do anything because it's in a modification... Of course I only get told this after I had held on the phone for a total of 1 hour and 47 minutes (I WASN'T HANGING UP until I talked to someone).

So here we are on Monday, I call the rep AGAIN times 4. She FINALLY calls me back at 3 p.m. and says she can't guarantee that the modification will still be effective and I have to wait 24 hours until I can find out. If not, GET THIS... THEY ARE GOING TO SEND MY MONEY BACK TO ME!

What's up with a mortgage company that won't take payments? Are they just looking to foreclose or what?

I HATE THIS COMPANY! They've ruined my credit, they won't work out anything with me, and I'm stuck! Anyone with any advise?

I was having truoble logging in to my account to make a mortgage payment. WhenI did get into the account and re-entered all my banking infomation, routing number, account number amount of payment. When promted to continue the information was wrong as related to the amount of payment. This did not reflect what I entered. My payment was about $1800.00 but the information on the screen was over $13, 000.00. I tried to correct it but the screen went blank. I called ASC and tried to correct the mistake. The person assisting me informed me that I was being recorded. When I informed her that I was recording the conversation she said that was illegal and hung up. I am concerned that ASC may attempt to withdraw this money from my account. Still have got it corrected.

I originally refinanced my home with Fremont and then my loan landed in the hands of the infamous America's Servicing Company. I am a realtor and when the market began to decline I asked to have a pre-payment penalty waived so that I can access my home equity. At that particular time all of my equity would have been swallowed by the pre-pay. They refused. I then fell behind on my mortgage. To try to contact them to do a work out is USELESS! They offered me a loan modification and asked for some documentation. I faxed them daily for a whole month and they never received them. Each time I called them after faxing they told me not to check back for 3 days. I finally express mailed them and they never landed on the desk of the processor until 10 days before the sale date. I had to file BK to stop the sale. When I called the trustee to advise them, the rep at the trustee told me that she was not surprised because ASC is notorious for this type of behavior. While in BK I attempted to do a workout under BK protection. I was not told until after the BK discharge that there was someone all along in a specific department that could handle this. During the BK I was only told that none could handle the loan mod. I had to file a chapter 13 now just to keep them from taking my house. None can talk to me to clear this up. I have been working at trying to communicate with them to resolve this for over a year and have only been successful under BK protection. I just tried to fax communication to the BK department to attempt a loan modification during the chapter 13, and guess what, I was given the wrong fax number.

I purchased a home in June of 2017, my loan was sold to ASC in October of 2017. From the time it was sold I began having problems with them. My payment due on the 1st but graced til the 15th is usually made around the 10th of the month. My phone began ringing on the 2nd of each month.. regarding payment, this has continued each month. I fell behind for Dec and when I tried to make December's payment on the 2nd of January they declined it saying I must make both payments or none at all. Again the calls continued calls at home calls at work so I faxed over a cease and desist letter telling to contact me via mail and not to call anymore. I also on 16 Jan 07 requested and was granted a repayment option via a forbearance agreement. Yesterday 25 January 07 a ladt rang the doorbell of my home. I noticed she parked in front of a neighbors home and walked over to my house.

I answered the door and she asked if my husband lived here. I said who are you she asked if I was a renter, then I asked again who are you she then again asked for my husband by name. I then tell her my name and she said I have been sent here to give you a message to call your mortgage company and to verify your occupancy at the residence. I asked her again who are you and what mortgage company. She said my name is Michelle and I don't know what company. I was just sent here to tell you to call your mortgage company.

Ok what's wrong with this picture? I cal ASC and they inform me THEY OWN this house and they have a right to send someone to my door if my loan is 30 days past due. They also told me it was irrelevant that I have a repayment plan in place and stated I would be charged a 15 dollar fee for this woman coming to my door!

Can someone PLEASE tell me if this is legal?

Our mortgage, unfortunately, was sold to America's Servicing Company in September of 2017. They have to be one of the worst companies we have ever dealt with. Our payment was due on January 26, 2017- Payment was sent out from our bank on 01/22/2017 and was to be delivered by 01/25/2017. AMC claims that they did not receive the payment until February 2, 2017. After speaking with several rude customer service representatives. I was told several different stories each one contradicting the other. On February 5, 2017 I was told that they did have the payment and it was received on January 26, 2017. Another (rude) representative stated that it was not received until February 2. That it takes 15 days for a payment to reach them through the mail. That I need to send the payment by mail at least 15 days prior to the due date. However, if the payment is received within 2 days they will still cash the payment because they do not recognize post dated checks. I was also informed that a machine opens the payments. However, they know for a fact that the payment was not received until the machine opened it. Which was February 2, 2017. Even though I have documentation from my bank varifying that the payment was sent out well before the due date. Basically, my bank and myself are liars. In the mean time they have charged me additional fees, interest, etc. They also have sent my payment back to me refusing to accept it because it was not received on the due date of January 26, 2017. Today February 8, 2017 I received a letter of acceleration which was dated February 5, 2017. (amazing it only took 3 days by mail--my payment must have been sent via Pony Express). While trying to clear this matter I have been hung up on, shouted at, and treated with absolute disregard. It is such a shame that when your mortgage is sold, we the people paying the money and interest have NO say in the company in which it is bought by.

Oh please. Let me just start off by saying that if you got stuck with a first and a second ARM that you should be pissed at the closing agent. Second even the most crooked of the crooked is not going to put a 7% cap per ir change on your loan. Thirdly you would have to have like a 13% margin and that means u either have the worst credit on the planet when u took out the loan or u look as stupid as u sound on here and just got straight taken advantage of. Anyway you look at it you didn't bother to read your docs at closing and that is nobodys fault but your own and certainly not asc's fault

I agree we have been trying to work with ASC for almost a year now to get our mortgage modified to a fixed rate. I talk to them at least every other week and they always need me to send updated letters and statements and paystubs.. I don't know how this can be legal I am loosing sleep and am so stressed over this we do not want to lose our home. We have two small children and live in our dream home and wish that there was something that we could do. We have called several different people (Hope for Now, Ect.) we have even tried with a lawyer, but we just cannot afford any extra right now. We are willing and doing everything that they ask of us and still we get the run around. Is there anything that we can do...We are running very short on time and are looking for anything. Please help...

I agree...anyone who wants to help find an attorney in Idaho or wherever for a class action suit, write me or contact [redacted].com to get help to go to court. I am filing NOW!

Lori2oo2
or lori2002@cableone.net

This is the worst company i have ever been with. They bought out another lender and call at least 5 times a week asking me to make a payment. Their rates went up within a couple of months without letting me know about it. Never deal with this company.

We have been going back and forth for over 18 months with ASC - aka Wells Fargo. My husband is a disbabled vet. We were blindsided when he was laid off his job and what with the length of time it takes to get disability benefits from the VA and social security...that was the only reason we even fell behind. They have repeatedly tried to foreclose, we have completed 2 forebearances. We just got out loan modification papers on the first. We are still working out terms on the 2nd. Word of advice...buyers beware...don't let anyone talk you into the first and 2nd mortgage or interest only mortgage to get into a house. It's a virtual nightmare. Anyway, as I said we just got our loan modification. We are working with the local housing authority who is helping us deal with these scam artists. We just executed the modification and wouldn't you know it. The day, the very day they received the loan modification papers back about 4 hours later our house is showing up on the trustees website with an active sale date of 7/24/09. It's a real wonder a lot of us homeowners don't band together and go gunning for these ###s. Anyway, I'm sure it's to the point now with the new laws passed they are going to wind up removing the listing or it'll be their turn to take the heat. These banks don't deserve these bailouts Obama has been handing them. They deserve to be out of business.

My mortgage was sold to ASC and every 3 months they are raising my payments. 1 time Iwas 2 weeks late and they threatened to foreclose they are a disgrace to financial institutes.

I HATE THIS COMPANY!
Not only changed our initial company without giving us another option before doing that but also they RIP US OFF every month with the fee they charge when we pay over the phone $15 or $10 over the phone!
So far I have no option but once I have the opportunity to refinance I WILL KICK THIS COMPANY'S BUTT. HATE YOU ASC!
We should sue them ASAP!

This company suck so bad. I got laid off Nov of 2006 and I feel behind in may of 07. I called them so many times to make payments when my unemployment checks would come in and they would not take them. They wanted the hole mortgage at once. I just wanted the money out of my account so I knew it was going to my mortgage. I ended up having to borrow money from my grandparents and I got them paid all but 1000$ and I told them if they could wait 3 days I would have my paycheck and I would be able to pay that to. They said no pay the 6000 and we will just add the 1000 to your monthly payments. I said so will that mean I am out of foreclosure. The lady said yes it will bring you out of foreclosure and it will stop bad reporting on your credit. So I said fine. Well tonight I spoke to ASC and the guy told me "O NO it will still report bad on your credit until I pay that off.Plus I get charged fee on top of it. I am so pissed off right now. I think they need to be shut down fast.

I have reported them to my US Senator and plan to report them to our Attorney General. They have done so many things that are illegal and they are so corrupt that our HUD counselor is stupified. We have had 3 forebearance agreements and they broke two of them through sheer incompetence. We are considering filing bankruptcy but are waiting to hear the Obama plan.

We fell prey to what we now understand to be predatory lending but our main issue is with our mortgage servicer.

When we first fell behind on our loan due to my medical issues, we contacted our lender. We were told that nothing

could be done until we were at least 120 days behind and that we could not start any modifications until that time.

This did not settle well with me, however they were the lenders and we figured they knew their business. So we sent

in a hardship letter explaining that my health had failed which left me in and out of the hospital. This led to my

husband moving to a higher paying job and losing our medical insurance for the family so that he could do contract

work. We waited until the 120 days had passed and then called again. At this time we were told that we needed to

request a loan modification package, which we did. Weeks passed and still no package arrived. We called again to

make another package be shipped. This time we did get a package. We filled out the paper work and sent all of the

documents back in. We were told not make any payments on the first mortgage. We also have a second with them and

qualified for a repayment plan which we had continued to honor. We were told that if a payment came in during the

loan modification it would kick us out of the loan mod. ASC (America's Servicing Company) said that foreclosure

proceedings would be on hold until the loan modification was either accepted or denied. We were told to rush and

send $5012.95 as a deposit. So we called again and again often three times a week to double check status and

confirm that a loan mod would not be possible if we made any payments, yet the response was the same. Then we got a

letter stating that we were in default. We called ASC again wanting an explanation. We were told not to worry

that everything was fine and that they were still waiting for the loan mod to come back. That was in October.

Well, sadly enough, even after calling day after day, December came and we were preparing our son to leave for the

Navy. Right before Christmas we get a post on our door for relatives to find, stating that our home would be

auctioned Jan 2, 2008. We called ASC immediately only to be told the exact same thing, however this time I also

called the attorney on the Trustee Sale notice. When I called Ndex-West, the attorneys, I was told that nothing

was on hold, nor had it been. That the lenders were foreclosing. So I called back and fourth between the two only

to keep getting lied to by the lender.

Indeed our home was to be auctioned off right from under us.

This company is such a joke that it probably has thousands of dollars stashed away somewhere. We were on a special payment plan to make up for a missed payment. Well, this has been nothing but problems since the beginning. First they have you send your payments to some stupid other address and then they don't tell the main office about it. We thought we had it worked out until we got a phone call saying that we missed a payment. Somebody at the company changed our due date without notifiying us first and then told us that our agreement had been broken and that we needed to pay the missing amount. Well, we have the bank statement saying that we did pay the amount and that they cleared the check before the due date. Then, they decided to return our next payment to us and then told us it was late and not for the correct amount. These people are such a fricking joke, it's a wonder that they don't get the death penalty.

America's Servicing Company gave me a Forbearance Agreement in August 2008 stating they would not foreclose on my home if I made the agreed payments. After 2 months of making a total payment of $6700.00, they still foreclosed on my home not even intending to keep their end of the agreement. I have opened a Federal Court case against them, Wells Fargo, and a few others involved in this illegal foreclosure of my home.

I have had over $28, 000 taken from me illegaly by asc. My property had a small fire while in foreclosure. Asc not only foreclosed on the property but also kept all the insurance money. At the time of the foreclosure sale the obligation was deemed to be satisfied in full along with all other fees, costs and expences to the tune of $113, 000 and change. That is exactly what I owed the lender in original loan amounts and foreclosure fees and the like. Here's what I intend to do and everyone who is on this complaint board shpould do to some extent.
ASC are the biggest crooks in the housing industry. They are also the least visual aspect of the industry. If you want action here is what I am going to do and you must do. Go around ASC, that's right, do not talk to them again. Send all your payments by certified registered mail signature needed so you have a record of them accepting them before the due date. Then go directly to Wells Fargo and US Bank themselves. They are very visible and unlike ASC, have a image that they do not want tarnished. I am a Realtor in Oregon. The first thing I am going to do is send an e-mail to all the real estate agents in the state asking them to go to this site and review the complaints against ASC and against Wells Fargo and US Bank since they are the parent companies, and remind them that if their clients take out a loan because of the agents recomendations or even on their own accord, the clients rath may reach the agent in the form of no referrals and no repeat business. This I will also send to Wells Fargo and US Bank so as to make sure they know that their image is being tarnished. Next, I am going to spend at least 4-6 hours a week in front of various Wells Fargo and US Bank banking locations talking to their customers and asking them to review this website. Let's see how the rats will react when someone actually turns the light on them.

Take them to court with your paperwork. You can do it alone, just file a complaint to be heard. there is many links on line but mostly you just need two forms to file to get them in court and show you their proof. If they do not have it then you can sue for damages with ease.

They are the worst. We need to all get together and file a class action lawsuit!

ASC is a joke. We fell behind on our mortgage last December & this January. They agreed to set us up on a payment arrangement to see if we could qualify for the loan modification. We paid 3 payments over $200.00 more than our normal amount plus one month of a normal amount. I spoke to about 5 different people who advised they would do the loan modification as long as we stuck to the payment arrangement. We were told by another handful of people that we did not need to make our June payment because they were modifying our loan. We then were told that our loan modification was denied. A few months later, I sent new updated financials. They put us back on another payment arrangement $315.00 more than our normal payments. I agreed to let them draft these out of our checking account. October they drafted but then my hours were cut and I called them in November to tell them I could not afford to do the payment arrangement. They did not draft for November. The beginning of Decemger, I received a letter from them stating they were denying my loan modification because I defaulted on my payment arrangement. On December 10th I spoke to a representative and verified they would not be drafting out of my account on December 15th. She advised they would not. On December 15th they drafted $1667.00 out of our checking account which in turn overdrew our account and we were charged $140.00 in overdraft fees. I called them and spoke to different representatives. One advised that I only cancelled Novembers draft & not Decembers. Another representative saw where the representative I spoke to in November cancelled the easy drafts. Now I'm fighting with them to put the money back in my account. Two representatives said they were not suppose to draft out of my account and they would have to reverse the payment. I have had two others say they won't reverse the payments because I owe them money. Regardless, they had no right to draft out of my account. This company does nothing but give you the run around.

To top everything off with ASC, they sold my loan exactly one year ago today and made my life a living hell this year, they sent me a letter last week stating they updated my records with my new change of address! What idiots! I haven't been with them for this long, and don't even have my loan anymore...what do I care if they have a new change of address for me?

was ripped off too, so sad these people are beasts
Luckily i got an email for the British Embassy telling me they were paying the first 150 victims of scams first come basis and after i applied i was awarded money. You may try to contact the Embassy britishhighcommission@ukhome.net and tell them your story. They could award you a compensation

Goodluck

Regards
Kamini

Please becareful. That is the exact forbearance agreement they presented to me. In fact, at my Unlawful Detainer (Eviction) hearing, the Judge even said that in the agreement, it states that the lender can still proceed with the foreclosure, thus evicting me. My last day in my home was last Tuesday the 23rd. I have taken them to Federal Court along with Wells Fargo, and several others for Fraud and leading me to believe this whole time, that the foreclosure would stop! My attorney also filed in another Supreme court, and he filed a Lis Pendens so that the Bank and Realtor cannot sell my home while this is in court. I went yesterday to Federal Court to file my amended complaint. ASC Accepted 2 payments from me while I was in the forbearance agreement, totaling $7, 000.00, and still sold my home under my nose. I am fighting this til the end. They would rather have people on the streets than really helping eveyone while knowing the economy is in trouble. They also had me send first payment via Western Union, and the transaction # I showed to the Judge, he said was unacceptable! I couldn't believe it! I showed him the second payment that ASC drafted out of my Wells Fargo account, and the Judge said, "How do I know this is authentic?" I was in shock!
I still believe ASC is not out there to help, they are told what to say by reading their protocol sheet. Thank God you are going to an Attorney first. Do not make the same mistake I did. Good luck!